福特汽車-人力資源實務-亞洲最佳雇主專案

1BestEmployersinAsia:Findingsfrom2001Study-Strengths&OpportunitiesforFordLioHoMotorCo.2HewittAssociates1[ClientName]1KeyBusinessIssuesforFordLioHoFivekeybusinessissues:MeetingCustomersNeedsCompetitorsBrandequity/BrandrecognitionAcquisition&retentionoftalentEconomicconditionsMostsignificantpeopleissue:Employeeworkloadandstressreduction3HewittAssociates2[ClientName]2KeyBusinessIssuesIdentifiedbyCEOsacrosstheRegionTaiwanAsiaMeetingtheneedsofcustomersAcquiringandretainingtalentOrganisationalcultureTechnologyIncreasingbrandequity/brandrecognitionMeetingtheneedsofcustomersAcquiringandretainingtalentfairlyOrganisationculture4HewittAssociates3[ClientName]3KeyPeopleIssuesIdentifiedbyCEOsacrosstheRegionTaiwanAsiaAttractandRetaintalentDevelopemployeesformanagementpositionsGrowthanddevelopmentoftalentManagerlackpeoplemanagementskillsCommunicationDevelopingthetalentthebusinessneeds5HewittAssociates4[ClientName]4KeyWordsEngagementScore—%ofemployeesanswering4.5andabovetocoreEngagementitemswithinsurveyAlignment—alignmentbetweenCEO,PPIandemployeeperspectiveEngagementFactors—%satisfiedwithEngagementdrivers6HewittAssociates1[ClientName]1TheEngagementModelWeseeEngagementwhen...StayHaveanintensedesiretoremainwiththeorganizationConsistentlyspeakpositivelyabouttheorganizationtoco-workers,potentialemployeesandmostcritically,customers(currentandpotential)SayArecommitted,exertextraeffortandareengagedinworkthatcontributestobusinesssuccessStrive7HewittAssociates6[ClientName]6Engagement=SatisfactionSatisfaction=howmuchyoulikeithereCommitment=howmuchyouwanttoimprovebusinessresultsEngagement=howmuchyouwanttoandactuallydotoimprovebusinessresults8HewittAssociates7[ClientName]7TheEngagementModelTheSevenFactorsofEngagement:EngagementOpportunityGrowth/DevelopmentAdvancementInteractionQualityofLifePhysicalenvironmentTime/Work/LifeLeadershipCredibilityTrustRelationshipsCo–workersManagersCustomersWorkActivitiesImpactChallenge/InterestStatus/PrideTotalCompensationPay/FinancialrecognitionBenefitsCultureandPurposeSenseofpurposeOrganisationalvaluesandbehaviours910HewittAssociates9[ClientName]9FordLioHo—EngagementScores&FactorsFordLioHoMotorCompanyvsBestEmployersinTaiwanandOtherCompanies8280648867727286757577796690646067807853596545775144526870460102030405060708090100EngagementWorkEnvironmentPay&BenefitsPurposeOpportunitiesWorkActivitiesSeniorLeadershipManagersWork/LifeBalancePercentageFordLioHoMotorCompanyBestEmployersinTaiwanOtherCompaniesinTaiwan11HewittAssociates10[ClientName]10MostandLeastSatisfiedFactorsFordLioHoTaiwanAsiaMostSatisfiedFactorsPurposeRelationshipwithManagersWorkEnvironmentPurposeRelationshipwithco-workersRelationshipwithManagersPurposeLeastSatisfiedFactorsPay&BenefitsOpportunitiesWorkActivitiesWork/LifeBalancePayBenefitPay12HewittAssociates11[ClientName]11FordLioHo—BenchmarkComparisononEngagementEngagementFactorsFordLioHoisabovetheBEaverageRelativeDifferenceFordLioHoislowerthanBEaverage,butaboveother’saverageRelativeDifferencePayandBenefits-2Purpose-2Co-workerRelationship-3Opportunities+3WorkEnvironment+1SeniorLeadership+5ManagerRelationship+6WorkActivities+8WorkLifeBalance+22OverEngagement+513HewittAssociates12[ClientName]12EngagementandAlignmentScores-FordLioHovs.Taiwanvs.theRegionEngagementScoreTheregion’sengagementscoreis55%(99%,highest)Taiwan’sengagementscoreis77%(82%,highestvs39%,lowest)FordLioHo:82%AlignmentScoreTheregion’salignmentscoreis61%(97%highest)Taiwan’salignmentscoreis63%(83%,highestvs48%,lowest)FordLioHo:83%14HewittAssociates13[ClientName]13InitialSWOTAnalysisStrengthWeaknessOpportunityThreats15HewittAssociates14[ClientName]14StrengthGoodrelationshipwithDirectManagers-employeeshavesufficientcoachingandfeedbackfromtheirmanagersandmanagerscommunicate/cascadethecompanygoalsclearlytohelpemployeessettheirgoalsandmanagetheirownperformance.WorkActivities-employeesfeelthattheyareabletousetheirskills,makedecisionsandhaveimpact.OutperformOtherCompaniesby28%.WorkLifeBalance-employeesfeeltheyareabletoappropriatelybalancework/lifedemands.Perhapsasaresultoftheseminarsofferedtoemployees.16HewittAssociates15[ClientName]15ImprovementOpportunitiesPurposeisstrongat88%-howeveranareawhereFordLioHoisweakerthanotherBestEmployers.PayandBenefits-BestEmployersdon’tpaymorebutarebetteratcommunicatinghowpeoplearepaidandemployeesatBestEmployercompaniesbelievetheyarefairlypaid.Opportunities-2ndlowestareaofsatisfaction,acrosstheregionemployeessaythisisimportant.CompanyseesthisasadifferentiatormaywishtoreviewalignmentandimpactRelationshipswithco-workerslowerthanBestEmployers