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-1-EmployeeHandbook员工手册-2-CATALOGUE目录Foreword前言MissionStatement企业宗旨WelcomeMessagefromTheGeneralManager总经理欢迎辞OwningCompanyIntroduction业主简介CHAPTER1.Meritus第一章君华管理公司简介CHAPTER2.TheMeritusexperience(ourhistory/ourfounder)第二章我们的历史，我们的创始人CHAPTER3.Generaltermsandconditionsofemployment第三章员工聘用条例3.1Recruitmentguideline员工聘用指南3.2Probationperiod员工试用期3.3Workinghours,restdays&overtime工作时间、休息日和超时工作3.4Timecard&swipecard考勤卡的使用规定3.5Attendance员工出勤规定3.6Staffuniform员工制服3.7Transfer、Promotion&Demotion调职、晋升及降职3.8Resignation/Termination/Dismissal辞职/辞退/解雇3.9Renewalofemploymentcontract合同续签3.10Exclusiveserviceandentiretime限制兼职工作之规定3.11Changeofpersonalparticulars个人情况变更说明CHAPTER4.EmployeeBenefits第四章员工福利4.1DutyMeals免费工作餐4.2PublicHolidays法定节假日4.3AnnualLeave年假4.4MatrimonialLeave婚假4.5MaternityLeave产假4.6CompassionateLeave丧假4.7WorkInjury工伤4.8MedicalBenefits医疗福利4.9Leavewithoutpay/SickLeave事假/病假4.10Bonus奖金4.11Awards员工奖励4.12Training员工培训CHAPTER5.HotelRules&Regulations-3-第五章酒店各项管理规定5.1NameBadge员工名牌5.2EmployeeIDcard员工证5.3Employeeentrance/exit员工通道5.4SecurityVetting员工接受例行安全检查5.5Timecard&dailytimesheet员工考勤5.6Personalvisits员工接待私人来访5.7Personalcalls员工接打私人电话5.8Smoking员工在酒店内吸烟5.9Washrooms员工使用客用洗手间5.10Useoflifts/elevatorsofguests员工使用客用电梯5.11Loitering员工不允许在店内闲逛5.12Lost&Founditems失物招领5.13Theft员工不允许偷窃酒店物品5.14Eating/Drinking员工不允许在岗上吃东西5.15Drunkenness/Underinfluenceofalcohol员工不允许在岗上酗酒5.16Personalpager&Handphone员工配带私人传呼机或手机5.17Confidentiality员工必须遵守酒店保密制度5.18Health&Safetyatwork员工安全工作5.19TypesofMisconduct员工违纪类别5.20StructureofDisciplinaryaction员工纪律处分的结构5.21GrievanceProcedure员工进行申诉的程序CHAPTER6.StaffResponsibilities第六章员工职责规范6.1Staffuniform员工制服的保管和使用6.2Personalhygiene员工个人卫生6.3Personalgrooming员工个人仪容仪表6.4Posture员工个人体态6.5Attitude员工工作态度6.6Cleanliness员工工作环境6.7Punctuality员工守时准则6.8Efficientandpromptservice员工工作效率和服务效率要求CHAPTER7.EmployeeFacilities第七章员工设施介绍7.1Staffdiningroom员工餐厅7.2Stafflocker&stafflockerroom员工更衣柜和更衣室7.3Staffnoticeboard员工布告栏CHAPTER8.Emergencies-whatyoushoulddoincaseof…第八章紧急事故处理8.1Fire火灾8.2Accidents&Death意外事故与伤亡8.3Breakdownoflifts/elevators电梯故障-4-Appendix1PersonalGroomingStandardsForFemale附录1仪容仪表标准（女）PersonalGroomingStandardsForMale仪容仪表标准（男）Appendix2EmployeeHandbookacceptance附录2接受《员工手册》协议-5-FOREWORD前言ThisEmployeeHandbookisdesignedtogiveyouanoverallinsightandunderstandingofworkinginMERITUSMINGDESHANGHAI.本员工手册旨在使您对上海铭德君华大酒店有整体的了解，并知晓如何在其中工作。TheManagerialteamreservestherighttoamendanypartcontainedinthishandbook.Anyamendmentshouldbereviewedandapprovedbythehotelmanagementbeforeitcantakeeffectandbeimplemented.Whereanypointinthishandbookdiffersfromthenotices,circularsthattheHotelmayissuefromtimetotime,thelatterwilltakeprecedence.酒店管理层有权对本手册的内容进行修改与调整，任何修改均需得到酒店管理层的审核确认方可生效。今后酒店颁布的任何管理条例有与之相悖之处，均以后者为准。TheemployeehandbookisprovidehotelOverview,staffrecruitment,staffwagesandbenefits,thestaffcodeofconduct,thehotelvariousrulesandregulations,securityandotherprovisionsforhotelemployees.本《员工手册》为上海铭德君华大酒店工作的员工提供有关酒店概况、员工聘用、员工工资福利、员工行为规范、酒店各种规章制度、安全等规定。Thismanualisnottheonlysourceofinformationonhotels;eachemployeehasanobligationfamiliarwiththedepartment'sownrulesandregulations.Inaddition,thehotelhastheresponsibilityunderthebusinessdevelopmentstaffhandbookneedfortimelyadjustmentoftherelevantprovisionsinthehotelandwillberegularlypostedonthebulletinboardinthepublicitystaff,ourstaffshouldbeconcernedaboutandimplementation.此手册并非本酒店信息的唯一来源，每位员工都有义务熟悉自己所在部门的规定和条例。此外，酒店有责任根据业务发展需要及时调整员工手册中的有关条文，酒店并会定期张贴在员工布告栏中公示，酒店员工应予关注和执行。-6-MISSIONSTATEMENT企业宗旨VisionTobecomeAsian’soutstandinghospitalitybrand愿景:成为亚洲卓越的酒店业品牌CorevaluesAsianHospitality核心价值观（亚洲式殷勤好客之服务）WepromisetoprovideourguestswithanexperienceofAsiangrace,warmth&careeverytimetheystaywithus我们承诺在每时每刻提供给酒店的客人“亚洲式优雅、热情、关爱”之体验。MISSIONLeadtheregionofAsianhospitalitythroughourAsiangrace,warmthandcare.使命（藉着“亚洲式优雅、热情、关爱”将“亚洲式殷勤好客之服务”作为酒店业风向标）-7-TheMeritusPromiseLetusmakesomecommitments让我们许下某些承诺吧IShallask我愿意询问Ishallappreciate我心怀感激Ishallnotridicule我不会嘲笑奚落Ishallnotholdback我不会踌躇不前-8-WELCOMEMESSAGEFROMTHEGENERALMANAGER总经理欢迎辞WelcometoMERITUSMINGDESHANGHAI上海铭德君华大酒店欢迎您！GoodMorningLadiesandGentlemen,女士们、先生们，早上好：ItgivesmegreatpleasuretobeabletowelcomeyoutodayasnewmembersoftheMeritusMingdeShanghaiteam.今天，非常高兴有这样的一个机会，欢迎在座的各位成为我们铭德君华大酒店的新成员。MeritusisaluxuryAsianbrandthatpridesitselfinofferingthefinesthospitalityforbusinessandleisuretravelers.OurnameisaLatinwordthatmeans‘deservingofmerit’,whichtogetherwithourdistinctlyAsianlogosymbolisafusionofEasternphilosophyandrespectofWesternsophistication–weofferthebestofAsianandWesternhospitality.君华品牌是亚洲的奢华品牌，以提供给商务客人和休闲游客“最优质热情的服务”为荣耀。“君华”一词，源于拉丁文，意指“品质精美”，配以融合了东方哲学和西方雅致尊荣的典雅标志，代表的是君华所提供的亚洲式经典服务以及备受推崇的西方式典雅。OurowningcompanyMingduPropertyDevelopmenthasinvestedatotalofUS$100millionintothisprojectmakingitonetheirmostimportantprojects.Needlesstosay,theywillbeplacingagreatdealofemphasisonensuringthesuccessofthehotel.我们的业主方--上海民强投资有限公司（上海民都置业发展公司）在这个酒店工程项目上投资近1亿，足见其对此项目的重视。更不用说，他们将致力于确保酒店的成功。ThehotelyouarejoiningwillhavetheprivilegeofbeingthefirstInternational5starhoteltoopenandoperateintheZhabeidistrictwhichisnowbeginningtoemerg