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Version1.00,page1©ProcessImprovementAsia,2007KeyStepsToBetterStaffRetention保留关键员工的关键步骤ProcessImprovementAsiaProcessImprovementAsiaJenniferJenniferFengFengJune14June14thth,2007,2007来自©ProcessImprovementAsia,2007KeyStepsToBetterStaffRetention保留关键员工的关键步骤•Step1--Recognizetheearlywarningsignsofdefectionandsolveit第一步--认识问题的先期预警征兆并加以解决•Step2--Become“ManagersOfChoice”(MOC)第二步--成为“ManagersOfChoice”(MOC)•Step3--Developingindividual’scompetency第三步--发展个人竞争力•Step4--Defineprocessestoperformyourbestpractices第四步--为执行你的最佳实践定义你的过程•Step5--BuildinInstitutionalization第五步--建立制度化来自©ProcessImprovementAsia,2007Step1--Recognizetheearlywarningsignsofdefectionandsolveit第一步－认识问题的先期预警征兆并加以解决•EarlyWarningsignsofdefection问题的先期预警征兆—Achangeinbehavior,suchascominginlaterorleavingearlier行为上的改变，例如:迟到或者早退—Adeclineinperformance绩效下滑—Suddencomplaintsfromapersonwhohasn’tbeenacomplainer一个以前不爱抱怨的人突然开始发牢骚•Findoutwhy-andmakeactiontosolvetheproblems找出原因－并且采取措施解决问题DonotwaitfortheExitInterview不要等到离职面谈来自©ProcessImprovementAsia,2007Step2--Become“ManagersOfChoice”(MOC)第二步－成为“ManagersOfChoice”(MOC)•Putrightpeopleintherightposition让适当的人选担任适当的职位•Buildyourrelationship建立您的人际关系•Buildtrust建立信任•Paywasthe“leastimportant”factor薪资是“最不重要的”因素•Buildabetterworkenvironment创建一个更好的工作环境来自©ProcessImprovementAsia,2007Puttherightpeopleintherightposition让适当的人选担任适当的职位WorkwithHRtoselectpeoplefortheirtalent与HR合作根据才能选择人员•Identifythecriticalcompetency(skill,knowledgeandprocessability)andbehaviorsforsuccessineachposition识别每个职位获得成功所需的关键竞争力（技能，知识和过程能力）和行为•Identifythecriticalrolesforeachposition识别每个职位的关键角色•Assignresponsiblepeopletodevelopstaffingprocessanddefinetheroleforpeoplewhoparticipated委派相关的人员制定招聘过程并明确每个人的职责•Makesurethatyourinterviewskillsareassharplyhonedasyourother(e.g.,technical)skills确保您的面试技能如同您的其它（技术）技能一样臻于完美来自©ProcessImprovementAsia,2007Buildingyourrelationship(1)建立您的人际关系•Therearemanytypesofrelationshipstobuildwithyourkeystaff需要与您的关键员工建立多种类型的关系—Yourrelationshipsasamanager与直接上司的关系—Relationshipwithpeers同僚之间的关系—Relationshipwithotherdepartments与其他部门的关系—Relationshipwiththecommunity(yourcustomers,vendorsandetc.)与团体的关系（客户，供应商等等）来自©ProcessImprovementAsia,2007Buildingyourrelationship(2)建立您的人际关系Identifythecommunication&coordinationskillsyourkeystaffshouldhavetoaccomplishtheircommittedwork识别您的关键员工所需具备的沟通协调能力以完成他们所承诺的工作•Ensureinformationissharedacrosstheorganization确保信息在组织内共享—Workforce-relatedpoliciesandprocess工作团队相关政策及过程—Organizationalbusiness,financialperformance,strategies,plansandevents组织级商业、财政绩效、策略、计划和活动•Ensureyourstafforgroupsareabletoraiseconcernsandhavethemaddressedbymanagement确保您的员工或者团队能够主动提出他们的疑虑并且由管理层来解决•Ensureyourstaffandgroupscoordinatetheiractivitiestoaccomplishcommittedwork确保您的员工和团队协调各自的活动来完成所承诺的工作•Understandyourcustomer’sneeds&concernstoprovidebetterservicesandproducts理解您客户的需要和顾虑从而提供更好的服务和产品来自©ProcessImprovementAsia,2007BuildingTrust(1)建立信任•Credibility可信性—Makesureyourcommunicationsareopenandaccessible确保沟通公开坦诚•Respect尊重—Workwithyourstaffonrelevantdecisionsabouttheirdevelopment与员工共同决策他们的未来发展•Fairness公平—Avoidfavoritisminhiringandpromotion避免在雇用和晋升中的偏袒—Makesuretheirconcernshaveaappealsprocesssothatyouandyourmanagementcanhear确保有一个申诉的过程使您以及您的管理层听到员工的顾虑•Pride自豪感—Showyouradmirationforyourstaffandgroup’swork表现出您对您的员工和团队所完成的工作的赞美来自©ProcessImprovementAsia,2007BuildingTrust(2)建立信任•Camaraderie友情—Fosterasenseofgroupidentity培养团队身份意识•Empowerment授权—Understandandmanagetheboundaries理解并且管理权利的分界线—Letyourstaffenjoyworkingwithaminimumofsupervision让您的员工在最小程度的督导下愉快地工作•RecognitionandReward认可和嘉奖—Timingisimportant!时间至关重要!—Makeitimmediately!Whenyouacknowledgeemployees’performance当你看到员工的绩效值得被赞扬,立即执行!来自©ProcessImprovementAsia,2007Paywasthe“leastimportant”factor薪资是“最不重要的”因素•Figureoutwhatyourregionisoffering确定您所在地区薪资水平—HireHRConsultingfirmtogetindustryC&Bsurveyandcomparewithyourowndata雇用HR咨询公司来获得业界的C&B调查结果并且与自己的数据进行比较•Makesureyoursalarypackageiscompetitive确保您的薪酬体系具有竞争力•DonotusePayasthebestandonlywaytorewardandrecognizeyourkeystaff但不要使用薪水作为嘉奖或者认可关键员工的最佳并且唯一的方式来自©ProcessImprovementAsia,2007Buildingabetterworkenvironment创建更好的工作环境•Understandthephysicalenvironmentandresourcesneededtoaccomplishthecommittedworkinyourunit理解团队完成承诺的工作所需的环境和资源—Identifythenecessaryphysicalenvironmentandresources识别必要的物理环境和资源—Ensurethatthephysicalenvironmentandresourcesareneededbytheworkforcetoperformtheirassignmentsaremadeavailable确保员工能够获得执行任务所需的物理环境和资源—Ensurethatdistractionsintheworkenvironmentareminimized确保在工作环境中的使员工分心的事物最小化来自©ProcessImprovementAsia,2007Step3--Developingindividual’scompetency(1)第三步--发展个人竞争力(1)•Identifytheknowledge,skillandprocessabilityareneededtoaccomplishthecommittedwork识别完成所承诺的工作所需的知识、技能和过程能力—Knowledge