员工伤危机管理

○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○GREENCROSS/Nov/Dec2005
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!#$%tçêâÉê=fåàìêó=oáëâ=j~å~ÖÉãÉåí○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○GREENCROSS/Nov/Dec2005(®)®......®®®Physicaltherapyandrehabilitation.○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○GREENCROSS/Nov/Dec2005JardineEngineeringCorporation’s(JEC)management,supervisors,mechanics,techniciansandsub-contractorsmakeacontinuousefforttoworksafely.Theycareaboutthepeoplearoundthem,theyunderstandthehazardsofpreventivemaintenance,equipmentinstallation,andtheyknowthattherightmanagementandexpertisecankeeptheirteamsafe.Nonetheless,occasionalinjuriesdooccur.Developingacomprehensiveworkerinjuryriskmanagementprogram(WIRM®),onethatguaranteespromptandthoroughhealthcare,helpstokeeptheirco-workersonthejobandashealthyaspossible.ON-SITEATTENTIONOnefactorthatpavesthewayforeffectiveinjurymanagementisclearcommunicationbetweensupervisorsandworkersonthejobsite.Effectivelyidentifyingaccidentsandtheseverityofresultinginjuriesisbestaccomplishedwhenreportsandcommentsareunambiguous-supervisorsmustensurethatopenchannelsofcommunicationexisttoidentifywork-relatedinjuriesandencourageimmediatetreatmentbyqualifiedoccupationalhealthcareproviders.Supervisorsandworkersmustclarifywitheachotherwhethercommentsaboutaccidentsandinjuryaretruereportsorjustcomplaints,andrespondaccordingly.Immediateattentionandcareforinjuriescanoftenpreventmoresevereproblemslater,improvingoutcomesandreducingtheriskofre-injury.“IfanemployeefallsdownfromanA-frameladderandpullsamuscle,hemightsayheisokay.Butthensuddenlyhemighthavepaininthemiddleofthenight,andhavetogotoAccidentandEmergencysaysRaymondFung,SafetyManagerofJEC.“Dayslater,themedicalofficer,unfamiliarwiththeworksiteoroccupationalhealthcare,mightnotproperlyexaminethepatient,andcouldsaytotakethreedaysoff-andyouthenhavea“lost-time”accidentrightaway.”Raymondrecommendsthatsupervisorsormanagersaccompanyinjuredworkerstohospitalsorpaneldoctor’sclinics,andadvocatethoroughandswifttreatment.“We’vefoundthatifyoujustsendthemuptherewithadriver,youcan’tgivespecificinstructionstothephysician,andsometimesyou’llfindoutthatthecaretheyreceivedwasinadequate,”hesaid.ONGOINGRELATIONSHIPSAnotherkeytopreventinglost-timeinjuriesisestablishinganongoingrelationshipwithaninjuryrehabilitationprogramserviceproviderthatspecializesinoccupationalsafety.Bydoingso,paneldoctors,physiotherapists,occupationaltherapists,supervisorsandworkersareabletofamiliarizethemselveswithpotentialoccupationalhazards,andcanworktogethertokeepemployeesinjury-freeandon-the-job.JEChasteamedupwithJardineLloydThompson(JLT),aleadinginternationalriskmanagementadviserandinsurancebroker,todeployandoperatetheWorkerInjuryRiskManagement(WIRM®)programmewhichJLThasdesigned.JLTbeginsbyassessingtheirneeds:aWIRM®managervisitsthejobsitetomeetwithengineeringmanagersandsafetymanagersandtoevaluatetheworkspacetogainanunderstandingofthetypesofwork-relatedinjuriesthatcanoccur.Raymondcommentsthat“JLTcameinandlookedateverypositionwithinouroperation,andweworkedtogetherwritingdescriptions[forthosepositions]thatoutlinedwhateachjobentail,”Lifting,twisting,turning,walking,orclimbing...theydescribedcarefullyWIRM–CaseProgress.○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○○GREENCROSS/Nov/Dec2005eachoperation.Thatway,thepaneldoctorwasabletounderstandhoweachemployeeperformstheirjob.”JEChasworkedtogetherwithJLTtocreatecustomizedprotocolsforthevariouspositionsthatdescribejoboperationsandtheirpotentialhazards.Whenaworkerisinjured,paneldoctorscanchecktheprotocolforthepositionoftheinjuredperson,whichhelpsthemtodeterminehowtoproceedwithappropriateinjurytreatment.DoctorsandtheWIRM®managersalsousetheprotocoltoidentifylight-dutytasksforinjuredemployeestoperformupontheirreturntotheworkplace,tohelpfacilitateanactiverecovery-sothatinjuredemployeesdon’tspenddaysout-of-commission.“Ithelpsthedoctordecidewhenapersonshouldstartwithlightduties,andalsonowtheemployeehasarelationshipwiththedoctor,theyareabletogetthedoctor’sinputonhowtopreventfurtherinjuries.”QUICKTREATMENT,QUICKRECOVERYOtherbenefitsofWIRMareimmediateattentionforinjuredemployeesandpersonalizedfollow-upservicesthatcanreducetheamountoftimeaworkermightlaterspendoffthejoborperforminglight-dutytasks.Workerswillre