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华中科技大学硕士学位论文基于人员能力成熟度模型的高校师资管理研究姓名：郭娟申请学位级别：硕士专业：行政管理指导教师：栾丽霞20060510I/IDEALIIAbstractTeachersarethemostprecioushumanresourcesininstitutionsofhigherlearning(IHI.),andteacherswithhighqualificationarethemaincomponentofcompetencyforIHL,alsothemostimportantfactorforuniversitiestorealizeitsobjectiveandfulfillitssocialfunction.TeachersmanagementincludedinstitutionalgovernanceandsysteminnovationinIHLhasbecomeabigissuetobeaddressedbycurrenthighereducationtheoriesandpractices.PeopleCapabilityMaturityModelisaprocess-basedmanagementmodelcreatedbysoftwareengineeringIthasthecharacteristicsofnormalizationandsystemizationrequiredbymanagement,emphasizesqualitymanagementandprocessimprovement,embodiesthenotionofhumanfactor-comes-firstandthespiritofteamwork,whichapplieswelltoteachersmanagementinIHL.Thispaperusesitstheoryandmethod,andcombinesmanagementcharacteristicsforsuchorganizationsasIHL,toputforwardthepeoplecapabilitymaturitymodelframeworkforteachersinIHL.Thepaperdefinesbehaviorfeaturesatthefivematuritylevels,whichareinitial,managed,defined,predictableandoptimizinglevels,forpeoplecapabilitymaturitymodelinIHL,andclearlystatestheprocessdomainandpurposeforeachmaturitylevelinthismodel,afterthatsetsforthphaseevolvingintegratedsystemconsistingofthefourmainthemesinmanagementfocusingonhumanfactor-comes-firstinIHL,whicharedevelopingpersonalcapability,buildingworkgroupsandculture,motivatingandmanagingperformance,andshapingtheworkforce.ThispapertriestwoapplicationsofthemodelforteachersmanagementevaluationandimprovementinIHL.OneisthethreetypesofteachersmanagementassessmentmethodbasedonpeoplecapabilitymaturitymodelassessmentmethodofpeoplecapabilitymaturitymodeltheotherprovidesthepreliminarytacticsforIIIimprovementfromlowtohighmaturity,concerningthefivestagesforteachersmanagementimprovementinIHL(initiating,diagnosing,establishing,acting,learning/leveraging).Comparedwiththedevelopmentofindustrymanagement,researchandpracticeforteachersmanagementinIHLarerelativelyweak,thusshoulduseadvancedtheoriesandmethodsinindustrymanagementforreference.ThepreliminaryprobeinthebuildingandapplicationofpeoplecapabilitymaturitymodelinIHLinthispaperhopefullycanpushforwardtheresearchofteachersmanagementinIHL.KeywordsTeachersManagementofHigherLearningInstitutionsPeopleCapabilityMaturityModelManagementAppraisalandImprovementsuggestionsandmeasures_____111.1200149021.2[1][2][3][4]3[5]EdwardsDeming,JosephJuran(TQM)TQM(Cornesky,1992)TQM144AmericanSocietyforQualityControl70%TQM((AmericanCouncilonEducation)70%TQM[6]()[7][8]1.351.4622.1[10][11](1)[12](2)[13](3)74(5)(6)82.280909::10;11,()1233.1MaturitylevelProcessAreaGoal(Practice)31Curits,2001133231321412343.2SoftwareEngineeringInstitutions151(2)6016IS09000Deming()[15],[16](3)(Benchmarking)[17]9017(4)XYY()(5)18(6)192044.1()V2.022(4-1)214-15.4.3.2.1.22(SoftwareEngineeringInstitutions)(1)(2)(3)(4)((CulturalShift)42425.4.3.2.1.23()2()()()()()()()242()()4()()()5(performance)25()()()()()()()()26()2()332()()54.227[18]Hefley1998(1)(2)28(3)23(4)(1)(2)29(3)(4)4-13041Hefley314.3SEIIDEALHumphreyIDEALShewart-DemingIDEAL(Initiating)(Diagnosing)Establishing)Acting(Learning/Leveraging)4-242IDEAL200232(1)(Initiating)IDEAL(2)(Diagnosing)5(3)Establishing)33(4)(Acting)34(5)(Learning/Leveraging)/IDEAL3555.1235.2365.35.4:37:WTO385.5(1)39(2)340(1)241();42;(3)()43:360360(4):():44()45(1)::(2)46(3)(1)(2)(3)(4)476(1)(2)(3)248(4)(5)649[1].[J].2002,4(5)[2]..[M].200498[3]..[M].200145[4].[J].20031(9)[5]..[M].199229[6],[17].[J].2002862526[7].[J]..2002,6(10)[8].[J].2004,24[9].(CMM).[M]200262[10].[J].2004,53[11]..[M].199022[12]..[M].2004125126[13]...[M].20028688[14],[16].CMM[J].200141250[15]..[M].199452[18].[J].19986(5)512004!52[1]..[M].2003[2]W..[M].2003[3].(CMM)..[M].2001[4]..[M].1999[5].P-CMM.[M].2003[6].[J].200082[7].CMMISW-CMM[J].,2004,15[8]..[M].1992[9]..[M].2003[10].[J].200012[11].[J].200421[12].[J].200310(5)[13].P-CMM[D].2002[14].CMM[J].200143[15].IS0900.[J].532003,18[16].[J].2000,68[17]..[M].2002[18]BillCurtis,WilliamE.Hefley,SallyAMiller.PeopleCapabilityMaturityModel(P-CMM)Vision2.0[M].PittsburghCarmegoe,MellonSoftwareEngineeringInstitute,2001.[19]BillCurtis,WilliamE.Hefley,SallyAMiller.PeopleCapabilityMaturityModel(P-CMM)Visionl.0[M].PittsburghCarmegoe,MellonSoftwareEngineeringInstitute,1995.[20]..[M].2003[21].[J].200432[22].[J].2002,6(10)[23]..[M].1990[24].[J].200241[25].[J].()2003,46[26]..[M].2001[27].[J].2000,74[28],..[M].2003[29].[J].2004,52[30].[M].2004[31]()..[M].2002[32]WattsS.HumpPey.ManagingTechnicalPeopleInnovation,Teamwork,Andthe54SoftwareProcess[M].AddisonWesleyLongman,inc.1997.[33]WilliamE.Hefley,BillCurtis.PeopleCMMBasedAssessmentMethodDescriptionVision1.0[M].PittsburghCarmegoe.MeltonSoftwareEngineeringInstitute,1995.[34].[J].2003,9(5)[35]..[M].2001[36]..[M].2001[37]..[2004-10-9]http//[38]...[2003-08-10]http//[39],..[M].2002[40]..[2001-8-27].http//[41].[J].2002,82[42]..[M].1999[43].[J].2003.105[