流程图

Version1.01HNAGROUPSixSigma2004-3-5ProcessMappingVersion1.02HNAGROUPSixSigma2004-3-5ObjectivesandDefinitionThepurposeofthissectionisthefollowingAprocessmapisagraphicaldisplayofthesteps,eventsandoperationsintimesequencethatmakeupaprocess.Processmapsmaybeusedtoprovideaviewoftheprocessfromaveryhighleveltoaverydetailedlevel.Aprocessmapisagraphicaldisplayofthesteps,eventsandoperationsintimesequencethatmakeupaprocess.Processmapsmaybeusedtoprovideaviewoftheprocessfromaveryhighleveltoaverydetailedlevel.•Introduceyoutotheconceptofprocessmapping•EnableyoutodevelopaCommercialProcessMap•ConnecttheoutputofaprocesswithdatacollectionVersion1.03HNAGROUPSixSigma2004-3-5WhatisaProcess?InputOutputMethodManpowerMachineMaterialMeasurementx...x1x1x1x1x1x2x2x2x2x2x3x3x3x3x3x...x...TheProcessProcessYAprocessisonesetof5Ms–Manpower,Method,Machine,Material,andMeasurement,or4Ps–Policies,Procedures,PlantandPeople.The5Msor4Psactontheinputtoproducethedesiredoutput5Ms4PsThe5Msor4Psactontheinputtoproducethedesiredoutput5Ms4PsVersion1.04HNAGROUPSixSigma2004-3-5•Processesarethoroughlymappedandoptimized•Processdeficiencies(defects)areidentified•Responsibilitiesofprocessownersareclearlydefined•Hand-offsbetweensub-processes(businesssections)areclearlydefined•CTQsareknown(viaQFD)andaremonitoredwithquantitativemetricson“Dashboards”CTQsProcessMappingAdvantagesVersion1.05HNAGROUPSixSigma2004-3-5ProcessMappingAdvantages•BusinessprocessmeasurementsthatquantitativelyrelatetoCTQsareimplementedandmonitoredCTQs•EnsureseveryonehasaclearunderstandingofhowtheirjobfunctionservescustomerwantsYoucannotimprovewhatyoucannotunderstandYoucannotimprovewhatyoucannotunderstandVersion1.06HNAGROUPSixSigma2004-3-5Processmappingiscriticalto:•Optimalprojectselection•Projectbounding•UnderstandingrelationshipsProcessmappingiscriticalto:•Optimalprojectselection•Projectbounding•UnderstandingrelationshipsProcessMappingOnceabusinessfunctionhasbeenproperlymapped,andthedefect(s)defined,theteamcanseewhereSixSigmacanhavethegreatestimpact.zImprovingon-timedeliveryzReducingcycletimes(OTR)zIncreasingfirsttimeyieldzDrivingoutvariation••••••Version1.07HNAGROUPSixSigma2004-3-5Apply“SmartSimple”DesignConcepts•Thecustomeriswillingtopayfor•Transformstheproducttosomethingbetter•Makesitmorevaluabletothecustomer•Distinguishestheproduct•MakesitmoredesirableMinimizeanythingthat:•Thecustomerdoesnotcareabout•Addstothecostbutnottheperceivedvalue•CauseswasteValueAddedValueAddedMaximizeanythingthat:Non-ValueAddedNon-ValueAddedVersion1.08HNAGROUPSixSigma2004-3-5TypesofWasteAddsnovalue,increasescycletime,decreasesemployeeownershipandempowerment…Onlyservestoraisecosts!…ManufacturingBusiness/DesignProcesszCorrection/ReworkzOverproductionzTransportationzInventoryzUnnecessarymotionzUnnecessaryprocessingzWaitingzUnnecessaryapprovalsorsignatures,reviewsofreviewszMultiplehand-offszMultipleormanualsystemszWaitingtimes/QueueszBatchprocessingzHuntingfor…Version1.09HNAGROUPSixSigma2004-3-5EliminatetheNon-ValueAddedOperationsRevieweachstepoftheprocessmap:Askyourself...Isthisstepsomethingthatthecustomeriswillingtopayfor?…Betteryet...Doesthisstepchangetheform,fitorfunctionofthepart/productorservice?“RE’s”...Lookforactionverbsbeginningwiththeprefix“Re”…rework,reinspect,redesign,releaser,rerun,etc.“”ProcessMapping-akeytoolinidentifyingwaste——Version1.010HNAGROUPSixSigma2004-3-5MainTypesofProcessMapszTraditionalProcessMapping–Usedtomapoutthebasicflowofwork,traveltime/distance,processtimes,queuetimes/zCommercialProcessMaps–IllustrateWho-DoesWhat-OverTime;thesearethetypeofmapsneededtoperformprocessmanagement.Version1.011HNAGROUPSixSigma2004-3-5ProcessMappingMechanicsOutto,orinfrom,AnotherSub-ProcessDocumentationMeasurementInformationSystemAccessStandardOptionalActivityDecisionTransportationVersion1.012HNAGROUPSixSigma2004-3-5“TraditionalProcessMap”---CurrentMaterialEngineeringDesignEngineeringStandardsEngineeringSixSigmaReviews-CTQ’sNDEDesignerInitialdrawingChecklistPartialreleasedataValidateMMFTYChecklistDwgcorrectMakedrawingcorrectionsnoRe-CheckdrawingFinalChecklistObtaindrawingapprovalsQCChecklistDwgcorrectnoIssueENACTEDSARSEngineeringPDEDigitalLayoutStudiesStackupsStoredrawingPDMSMakemastermodcorrectionsCheckdrawingWorkReleaseconcurrentengineeringDRmastermodvalidationAeroManufacturinginvalidMasterModelFailDetailerReviewCDIMakedrawingcorrectionscorrectionsReleasetoProductionReleasetoProductionStandardsEngineeringAuditVersion1.013HNAGROUPSixSigma2004-3-5“TraditionalProcessMap”---ImprovedWaste!MaterialEngineeringDesignEngineeringStandardsEngineeringSixSigmaReviews-CTQ’sNDEDesignerinputtemplateparametersInitialdrawingChecklistPartialreleasedataValidateMMDetailerReviewFTYChecklistDwgcorrectMakedrawingcorrectionsnoRe-CheckdrawingFinalChecklistObtaindrawingapprovalsQCChecklistDwgcorrectnoIssueENACTEDSARSEngineeringPDECDIDigitalLayoutStudiesStackupsStoredrawingPDMSMakedrawingcorrectionscorrectionsREDOMakemastermodcorrectionsCheckdrawingWorkReleaseconcurrentengineeringDRmastermodvalidationREDOREDOAeroManufacturinginvalidMaste