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PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedProcessMapping制作流程图PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReserved1.确立所绘流程的范围（起点，终点及界限）2.用头脑风暴法列出流程中的所有行动并分类，归为支流程3.将所有的行动排序（最多20步）4.在纸张的左边列出所有有关职能5.将分支流程从左到右按时间顺序排列，并将分支流程步骤和相应部门对应起来1.DefineScope(beginning/endboundaries)ofprocesstobemapped2.Brainstormallprocessactivities,thengroupbysub-processes3.Identifysequenceofactivities(limitto20sub-processsteps)4.ListFunctionsinvolveddownleft-handsideofpaper5.Mapsub-processstepsfromlefttorightintheordertheyoccurwhileidentifyingallfunctionsinvolvedwitheachsub-processstep.ProcessMappingGuidelines流程图制作指南PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedArrowsalwaysgolefttoright!箭头总是从左到右ProcessStep流程步骤Inventory积压/库存StartsControl启动控制Non-deterministicprocessstep不确定流程步骤流程中重复情况的表示法：Showreiterationlikethis:批准？Approved?是Yes重复从X到Y的流程，RepeatpreviousprocessfromXtoY否No流程中决策的表示法：Showdecisionslikethis:批准？Approved?是Yes否No或者or颜色2Color2红色Red兰色Blue橙色OrangeMappingSymbolGuidelines图标指南PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedCustomerNeedIDQuotationPurchaseOrderSalesOrderOrderEntryBacklogShipScheduleProductionForecastProductionPlanBuildInventoryPick/Pack/ShipBillPurchaseMaterialReceiveMaketoOrderPathMaketoForecastPathConventionalMap-FulfillmentProcess传统流程图-订单履行流程PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedLookatTotalProcessacrosstheorganization以跨部门的眼光看整个流程PlanningPurchasingSuppliersReceivingShipping/WarehouseCustomerProductionLoadMRPTestOK?OrderMaterialsShipMaterialsReceiveMaterialsBuildComponentsAssemblePackRe-WorkYesNoProductInventoryOrderProductShipProductReceiveProduct物资需求计划生产采购供应商原料定购原料出货接受原料生产配件组装测试包装重做好不好接受运输/仓储客户计划成品库存产品订单运输产品收货TCTProcessMap-FulfillmentProcess(Make-to-Order)总周期时间式流程图-订单履行流程（按订单生产）PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedMappingNumberingGuidelines制作序号的指南NumberingisusedtoindicatetheProcessStepoftheProcessMap.Foreaseofreference:•Level1ProcessMapProcessStepNumberingstartswith1.0,2.0,…….•Level2ProcessMapProcessStepNumberingstartswith1.1,1.2,1.3,…….•Level3ProcessMapProcessStepNumberingstartswith1.1.1,1.1.2,1.1.3,…..•TheNumberingconceptextendstotherequireddetailedoftheProcessSteps.序号是用来表明流程图中的操作步骤简单参考:•第一级流程图每步的序号从开始起标为1.0,2.0,…….•第二级流程图每步的序号从开始起标为1.1,1.2,1.3,…….•第三级流程图每步的序号从开始起标为1.1.1,1.1.2,1.1.3,……..•根据流程图的每一步骤所需要知道的细节来扩展序号PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedSub-processMapGuidelines制作分流程图指南ThestartoftheSub-processMap(say,Level2)shouldlinkupwiththeHigherLevelMap(say,Level1)andclearlyindicatetheNumberingoftheProcessstep(e.g.2.0)TheaboveguidelineextendtoanyProcessStep(s)thatappearintheSub-processMapthatlinkupthetheHigherLevelMapandsodoestheEndoftheProcessMap.Asymbol,circle,isusedtoindicatetheendoftheSub-processmaportheendofthescopeoftheprocess.分流程图的起点(如第二级)应与上一级流程图(如第一级)联系起来,明确的标明该流程步骤的序号(如2.0)以上指南还可扩展到任何一个分流程步骤只要与上级流程有关联的，流程图的终点也是一样。一个记号，圆圈，被用来表示流程图的终点和流程范围的终止PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedExamplesoftheNumberingSystem举例说明序号体系计划Planning1.0物资需求计划LoadMRP生产Production采购Purchasing2.0原料定购OrderMaterials供应商Suppliers接受部Receiving运输/仓储Shipping/Warehouse客户Customer3.0原料出货ShipMaterials4.0接受原料ReceiveMaterials5.0生产配件BuildComponents6.0组装Assemble7.0测试TestOK?8.0包装Pack好Yes9.0重做Re-work不好No10.0成品库存ProductInventory11.0成品定购OrderProduct12.0成品运输ShipProduct13.0成品收货ReceiveProductLevel1第一级PROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedExamplesoftheNumberingSystem举例说明序号体系1.0XXXX1.1XXXXLevel2第二级1.2XXXX2.0XXXXXXXXXXXXXXXXXXXXPROPRIETARY©2001ThomasGroup,Inc.,AllRightsReservedExamplesoftheNumberingSystem举例说明序号系统1.1XXXX1.1.1XXXXLevel3第三级1.1.2XXXX1.2XXXXXXXXXXXXXXXXXXXX