知识管理的未来

11TransformingKnowledge:The21CenturyWealthDriverDr.CharlesM.SavageKnowledgeEraEnterprises,Inc.“ShapingourFuture…”Cable&WirelessOptusMelbourne,October28,19993Knowledge,AMapPlease?4HistoricalErasAgriculturalIndustrialKnowledge5SharingoflogsSuperstition:UnluckytogoouttwicewiththesamecrewKnownsplitofprofitsfromthetripWhalingIndustry…PrototypeofKnowledgeIntenseIndustry6Knowledge&EnergyAspirationsCapabilitiesAspirationsCapabilities••••••••••••PersonAPersonB7SourcesofWealth:AgriculturalEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources8SourcesofWealth:IndustrialEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources9SourcesofWealth:KnowledgeEraLaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources10SourcesofWealth:LaborHandsKnowledgeHeadsCapital:Money&MachinesLand&Resources11SourcesofWealth:LaborHandsKnowledgeHeadsCapital:Money&MachinesLand&ResourcesEconomyofScarcityEconomyofAbundance12NewVortexofUnderstandingaboutKnowledgeEraOrganizationalLearning&Self-OrganizingTheWebIntellectualCapitalCoreCompetenciesInnovationKnowledgeManagementEmotionalIntelligenceDynamicStableComplexSimplePaceofChangeKnowledgeRequirementsNolan&Norton,1988VisionStrategyCultureValuesBalancedScorecardCustomersFinanceLearning&DevelopmentProcessesWhatinvestmentsinourcustomersbringthemexcellentresults?Howcanwebetterorganizeourknowledge?Howdoweleveragethevalueofourcustomers’knowledge?Howcanweuseoursandourcustomers’knowledgemoreeffectively?Innovatingwithourcustomers!15InventoryTurns=CostofGoodsSoldforYearAverageInventoryforYearKnowledgeTurns=AbilitytoBuildUponother’sCapabilities*LevelofDistrust*Other’sCapabilities=Individuals,Functions,LinesofBusiness(LOBs),Suppliers,CustomersandCustomers’CustomersKnowledgeTurns160.10.51510FindingFaultsFindingStrengthsTrustDistrust=======Individuals:Functions/Departments:LinesofBusiness:==Suppliers/Partners:Customers:Customers’Customers:50.510KnowledgeTurns(2)17KnowledgeTurns:Results012345678IndividualFunctionLOBSupplierCustomerCofC18KnowledgeTurns:Results0102030405060708090100IndividualFunctionLOBSupplierCustomerCofCPossible19IndustrialEra:ConceptualConfinementHelp!!IfindlittletrustintheorganizationOthersarealwayslookingformyweaknessesMyintellect&emotionsarenotvaluedRelationshipsarenotimportant20KnowledgeEra:“Production”throughDialogueValues(trust)arekeyImustdiscoverothers’capabilities&aspira-tionstobuilduponWeexcelinteamingourcompetenciestoseizeopportunitiesLearningenhancesearnings21TangibleAssetsVisibleFinanceCashARPPEExternalInternalPersonalCompetenceShort-termDebtLoansStockEquityInvisibleEquityObligationKarl-ErikSveibyCustomerCapitalStructuralCapitalHumanCapitalKeyElementsofKnowledgeCapital22FinancialFocusProcessFocusCustomerFocusHumanFocusRenewal&DevelopmentFocusICFrameworkatSkandia23SkandiaNavigatorModelFinancialCapitalHumanCapitalCustomerCapitalInnovationCapitalProcessCapitalOrganizationCapitalStructuralCapitalIntellectualCapitalMarketValueIndustrialEraAgriculturalEraAdamSmithJamesWattHenriFayolFrederickW.TaylorIndustrialEraAgriculturalEraIndustrialEraAgriculturalEraABCCultureofMistrustCultureofDevaluingIndustrialEraKnowledgeEraAgriculturalEraMasterServantRelationshipWithOneAnotherEmployer-EmployeeConcept“+/—”“X”IndustrialEraKnowledgeEraAgriculturalEra29SupplyChainSupplierCompanyCustomer30SupplyChain-extendedCustomers’CustomersSupplierCompanyCustomers31Customers’NeedsandAspirationsProblems&NeedsAspirations&Opportunities32SupplyChain:Needs&AspirationsSupplierCompanyCustomersCustomers’CustomersNeedsAspirationsTransactionsOpportunities33ValuingCluster:InteractiveViewSupplierCompanyCustomersCustomers’CustomersCompanyCustomersSuppliers/PartnersCustomers’Customers34SkandiaAFSWorkingtheWholeSystemSkandiaEndUsersFundsManagersBrokersWholesaleAnnuitiesManageFundsSellAnnuitiesInvestinFutureSelectEventsUncertainFutureStudy3584SkandiaAFSWorkingtheWholeSystemSkandiaEndUsersFundsManagersBrokers240085,0001.5MillionAspirationsCapabilitiesCustomers’CustomersCustomersCompanyKnowledgeEraEnterprisingandDynamicTeamingAspirationsAspirationsAspirationsCapabilitiesCapabilitiesCapabilitiesSuppliers/Partners“x”37TransactionsProductSolutionsBusinessSolutionsMassCustomizationPartneringDynamicTeaming,VirtualEnterprising&KnowledgeNetworkingStructuralCapitalHumanCapitalCustomer/SupplierCapitalEvolvingBusinessModelDynamicStableComplexSimplePaceofChangeKnowledgeRequirementsNolan&Norton,1988YourCompanyin2001?+/—“X“ProcessesFinanceLearningCustomersImaginativeSystemic(ContextGiving)OperationalInterpersonalInter-Organiza-tionalValuesSubtractingValue7IndustrialEraDivision&SubdivsionofLaborDistrust&DevaluingFollowInstructionsSWOTProcessesFinanceLearningCustomersImaginativeSystemic(ContextGiving)ValuesMultiplyingValue7KnowledgeEraOperationalInterpersonalInter-Organiza-tionalBenchmarking&BenchbreakingDialoguing&InnovatingwithCustomersTeaming&AlliancingRedefingRules&SeizingOpportunities43CompetitivePowerofIntellectualCapitalIntelligenceandknowledgewithuniqueinsightsyourcompetitorcan’tenvisionInnovativeproductsw