知识管理系统研究与实践

上海交通大学硕士学位论文知识管理系统研究与实践姓名：王震威申请学位级别：硕士专业：工商管理（MBA）指导教师：王浣尘20040111THERESEARCHANDDEVELOPOFKNOWLEDGEMANAGEMENTSYSTEMABSTRACTFacingtheincreasinglyvehementmarketcompetition,itisanessentialelementforanenterprisetomaintainitscompetitiveprioritythatanenterpriseshouldadequatelyusevariousworthyinformationandknowledge.Thecomingoftheageofknowledgeeconomyhasmadeitmorenecessaryforanenterprisetomaintainandcreateitscompetitivepriority,andtominimizethelossesduetorepetitivelabor,repetitiveerrorsandlackofinnovativemotive.Therefore,knowledgemanagement(KM)hasbecomethekeytoimproveanenterprise’scompetitive.Astheenterprise’sinformatizationquickensup,knowledgemanagementhasbeenpenetratingintotheenterprise,andhasdevelopedanewfieldinenterprise’sinformatization.Tocarryouteffectiveknowledgemanagementshouldbewithaneyetothekeyknowledge.Itisnecessarytomakeclearofthevariousclassificationandcharacteristicsofthekeyknowledge,andtoapplyassociatedmanagementmethodsaccordingtotheknowledgeresourcesofvariousclassificationandcharacteristics,andthusreducetheinventorycostandmanagementcostoftheknowledgeasanelementresource,collocateandutilizeresourcesreasonably,andachievethemaximumefficiencyandbenefitoftheuseofknowledge.Knowledgemanagementisanenterpriseproject,butnotanimplementationofacertainsoftwareitem.Foranenterprise,thereisonly“appropriate”knowledgemanagementsystem,butnot“best”knowledgemanagementsystem.Thefirstproblemtoberesolvedforwhetherornotknowledgemanagementissuccessfulistheproblemofmethodology,butnottheproblemoftechnology.Thisarticleisbasedontheconstructionofknowledgemanagementsystem,anddiscussinthefollowingaspects:Firstly,itbrieflyintroducesthebackgroundofknowledgemanagementandknowledgemanagementsystem,andsomeexistingresearchachievements.Itexplainstheknowledgemanagementandknowledgemanagementsystemfromthebasicdefinitionsofknowledge,knowledgemanagementandknowledgemanagementsystem.Itdiscussesthesignificanceforanenterprisetoimplementknowledgemanagement,andanalyzeandevaluatethesystemviewandtoolandtechnologyviewofthepresentknowledgemanagementresearch.Secondly,thisarticleexplainsindetailthefunctionsandcharacteristicsofvariousknowledgemanagementtechnologyandknowledgemanagementtools,andbrieflyintroducesthecurrentlycommonknowledgemanagementtechnologyandknowledgemanagementtools.Thisarticleemphasizesthediscussionoftheclassificationselectingmethodsofknowledgemanagementtools,andcomparesdifferentclassificationselectingmethodsofknowledgemanagementtools.ThisarticleparticularlyanalyzesandcomparestworepresentativeknowledgemanagementresolutionsofIBMandMicrosoft.Thirdly,thisarticle,withcombinationofthepracticeofknowledgemanagementoftheauthor’scompany,ShanghaiEasternFlightTrainingCo.,Ltd.,statesindetailtheprocessofimplementknowledgemanagement,andthemethodsandstrategiesofconstructingtheknowledgemanagementsystem.Fromtheresearch,theauthordiscoverssomemeaningfulandprevalentexperiencesandmakessomeconclusionsinthearticle.Thisarticleexplainsindetailtheestablishmentofknowledgemanagementstrategy,theinteractivecombinationofknowledgemanagementsystemandthemanagementmethodssuchasenterpriseinformatizationandbusinessflowreorganization,thecombinationofknowledgemanagementcultureandenterprisecultureconstruction,thedeploymentmethodsofknowledgemanagementsystem.Thisarticlealsoanalyzesandexplainstheeffectivenessofthepracticalmethodsofknowledgemanagementputforwardinthisarticle.Finally,thisarticle,incombinationofthecasesinvolvedinit,summarizesbyputtingforwardsomepracticalmethodsofknowledgemanagementwhichwillhavecertainreferencevalueforsomeenterprisesinourcountry,especiallyfortheeducationalandtrainingtypeenterprises.KEYWORDS:knowledgemanagement,knowledgemanagementsystem,research,practice120041212003122003121212342.1.1Figure2-1CommonKMtechnologies5Table2-1CommonKMtoolsLotusDominoMSExchangeServerLotusDomino.DocMSSQLServer2000LotusWebSphereMSContentManagementLotusWebSpherePortalServerMSSharePointServerE-LearningLotusLearningSpaceBBSLotusSametimeLotusWorkflowLotusSametimeLotusDiscovery2-1(1)(2)(3)62-2Figure2-2CompaqsKMtoolselection2-3Figure2-3Knowledgecharacteristicsmatrix72-4Figure2-4Knowledgelevelclassificationselection8Figure2-5IBMLotus’sKMsystem92-610Figure2-7Microsoft’sKMsystem1112133.1.114Figure3-1Administrationorganization1516173-118Figure3-2SEFTCknowledgecharacteristicsmatrix19Figure3-3SEFTCKMsystem20Figure3-4SEFTCIntranettopology21lllll2223Table3-1KnowledgeVSinformation2425Table3-2ITsystemVSNon-ITsystem26Figure3-5Asampleofwork-flowchart2728Figure3-6Knowledgetransferroute2930313233343536373839404142434445464748495051[1]知识管理系统研究与实践作者：王震威学位授予单位：上海交通大学相似文献(10条)1.期刊论文胡国忠.HUGuo-zhong知识管理与知识管理系统-现代计算机（专业版）2005,(12)知识管理系统是目前一门较为新兴的学科.本文着重介绍了知识管理的概念及其在企业中所发挥的作用,对系统的体系结构、功能模块、系统管理等进行了初步探讨,对知识管理的过程和目前知识管理的相关技术进行了说明,并对知识管理系统的发展提出了几点初步的设想.2.学位论文回司力高校知识管理系统构建与实施研究2007伴随着高等教育的大众化、国际化及教育需求的多样化，高校之间的竞争日益激烈，高校已步入“战国时代”。作为一种特殊的知识产业，高校亟待提升其核心竞争力。高校是典型的知识密集型组织，知识是高校运作的核心资源，是高校创造价值的核心资产。高校核心竞争力的根基在于知识，而知识管理的实施正是为了增强组织绩效而创造、获取和使用知识的过程，引入知识管理是提升高校核心竞争力的有效战略。然而，知识管理的问题，在高校还没有真正提上议事日程。高校知识管理的研究目前国内外尚处于起步阶段，诸多