贝恩职业生涯-UpdatingYourManager

UpdatingYourManagerAuthor:AnthonyKerwickContributors:RobKoczkar,PaulMeehanbcMarch1998Copyright©1998Bain&Company,Inc.bcCopyright©1998Bain&Company,Inc.UpdatingYourManager2updatingyourmanagerUpdatingYourManager•Focusofeffectivemeetings•Objectivesofanupdate•Effectiveupdates:ProcessFlow•Do’sanddon'tsAgendabcCopyright©1998Bain&Company,Inc.UpdatingYourManager3updatingyourmanagerUpdatingYourManager•Highlightrangeofkeycontentareasofeffectiveupdates•Provideguidelinesonhowtostructureaneffectiveupdate•GiveadviceonthecontentandmessagesinaneffectiveupdateModuleObjectivebcCopyright©1998Bain&Company,Inc.UpdatingYourManager4updatingyourmanagerUpdatingYourManagerPlantheworkDotheworkAssesstheimplicationsCommunicatetheanswerDocumenttheworkManagerupdatesareafundamentalstepintheBainmanufacturingprocess.•Teamprocessskills•BRAVA•Coreconcepts•Businessresearchskills•Baincomputingandmobilecomputing•ExcelandPowerPointtraining•Marketresearch•Coreconcepts•Updatingyourmanager•Caseteamfilemanagement•BRAVABainManufacturingProcessbcCopyright©1998Bain&Company,Inc.UpdatingYourManager5updatingyourmanagerUpdatingYourManagerFocusofEffectiveUpdates•Receivedirectfeedbackandinputfromyourmanager–yourhypothesis–youranalysis–yourdataandmethodology•Ensurethatyourprioritizationfitsinwiththeoverallworkplan•Communicateclientperspectives•Callattentiontocriticalincidentsandclientissues•Roleplayclientmeetingsandotherinteractions•Communicateyourwork’splaceincontextofoverallproject•Givefeedbackto/receivefeedbackfromtherestoftheteam•Brainstormideas,problemsolve•Raiseandresolveteam-relatedissuesManagerUpdates-fromface-to-facetovoicemail-provideopportunitiesfortwowaycommunicationrelatingtovalueaddition,client,andtheteam.Valueaddition/analysisClientTeamUpdatecontentbcCopyright©1998Bain&Company,Inc.UpdatingYourManager6updatingyourmanagerUpdatingYourManager•Agreeinadvanceonmanager’sdegreeofinvolvementintheworkplan–whatisthebesttimetoupdateroutinely?–atwhatpointscanmanageraddthegreatestvalue?whatarethekeyapprovalpointsrequiringmanagerinvolvement?whatconstitutesa“redflag”orrequiresearlywarning?•Erronthesideofovercommunication,especiallyearly-on–conductfrequent,butsuccinct,updatesuntiltoldotherwise•Understandmanager’spreferredcommunicationmediaandaccessibility:phonemails,telephoneconversations,face-to-facemeetings•Establishmutualboundariesforcaseteamworkcontact–telephonecalls/faxesathome–underwhatconditions?•Determinegroundrulesconcerningbasicbusinessetiquette–whatconstitutespunctuality,bothformeetingsandworkdeadlines?–isfoodanormatmeetings?–whatdegreeofformalityisexpectedineachbusinesssituation?Attheoutsetofyourcaseteamrelationship,youandyourmanagershouldmutuallyestablishgroundrulesandcommunicationnorms.CommunicationNormsandGroundRulesbcCopyright©1998Bain&Company,Inc.UpdatingYourManager7updatingyourmanagerUpdatingYourManagerThefirststepinensuringthatmanagerupdatesareeffectiveistobeabsolutelyclearonobjectives.Potentialobjectivesdependontheperspectivesoftheparticipants.•Confidencethattheworkisontrack•Insightintowherevaluelies•Insightintoclienthotbuttons/concerns•Feedbackastospecificactionsheorshecantaketoprovideassistanceorremoveroadblocks–clientmeetings–frameworks–analyticalapproaches–VPupdates–informationsources•Ideasandadvice–ismyhypothesisleveraged?–ismydatacollectionmethodologyasefficientaspossible?–ismyanalysiscorrect?–amImanagingteam/manager/clientrelationshipsaseffectivelyaspossible?•Informationandcontext–howdoesmyworkfitintothewhole?–ismyvalueadditionsufficientandleveraged?•Communicationofhelpneeded–meetingcoverage–pre-wiring–otheraircover•DirectfeedbackandcoachingPotentialobjectivesforthemanagerPotentialobjectivesfortheconsultantUpdateObjectivesbcCopyright©1998Bain&Company,Inc.UpdatingYourManager8updatingyourmanagerUpdatingYourManagerAgoodupdatehassixsteps:ClarifyobjectivesReviewagendaAnswer-FirstsummaryofkeyissuesCommunicateprogress/analysisDiscussotherissuesSummarizenextstepsEffectiveUpdates:StepsbcCopyright©1998Bain&Company,Inc.UpdatingYourManager9updatingyourmanagerUpdatingYourManagerEffectiveupdatesincludeobjectives,agenda,keymessage,activityreview,relatedissues,nextsteps,andclosure.UpdateElementsNotesExamples•Update’sobjectives•Off-slide,mutuallyagreeonwhatyoubothexpecttoaccomplish•“Pat,atourfirstcaseteamlastweek,youaskedmeto…Inthehalf-hourwehavetogether,Iwouldliketopresenttheresultsandalsocallyourattentiontoaconcerntheclienthasabout…Doesthatsoundaboutright?”•Agenda•Setagendaitems•“Good.Isuggest,then,thatwedothefollowing…Anythingelse?”•Answer-Firstsummary•Communicatetheshorttermanswer•“Firstofall,aswesuspected,theinsurancebusinessisindeeddilutingPanamericaCommunications’marketvalue….”EffectiveUpdates:ProcessFlow(1of2)bcCopyright©1998Bain&Company,Inc.UpdatingYourManager10updatingyourmanagerUpdatingYourManagerEffectiveupdatesincludeobjectives,agenda,keymessage,activityreview,relatedissues,nextsteps,andclosure.UpdateElementsNotesExamples•Communicationofactivity–whatmilestoneswerereached?–whatinsightsgained?–whathaschanged?–whathashappenedwhichcouldaffectt