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CPASEM001—2019I目次前言·································································································································································II引言································································································································································III1范围·····························································································································································12规范性引用文件·········································································································································13术语和定义·················································································································································14总则·····························································································································································35数据要求·····················································································································································36技术要求·····················································································································································47运行要求·····················································································································································8附录A（资料性附录）平台架构与功能································································································10附录B（规范性附录）电梯应急处置平台处置流程·············································································11附录C（规范性附录）基础信息数据元格式和数据归集·····································································12附录D（资料性附录）电梯应急处置分析报告·····················································································18附录E（资料性附录）电梯应急处置标识推荐样式·············································································19附录F（资料性附录）电梯应急处置平台硬件·····················································································21附录G（资料性附录）呼叫系统和值班人数配置·················································································23附录H（资料性附录）数据请求参考····································································································24附录I（资料性附录）响应消息参考····································································································29附录J（规范性附录）电梯故障原因分类·····························································································30附录K（规范性附录）应急处置工作规范·····························································································32附录L（规范性附录）电梯应急救援安全操作规范·············································································35附录M（规范性附录）应急处置特殊情况处置规范·············································································37参考文献·························································································································································40编制说明·························································································································································41II余能超、叶亮、于凯。CPASEM001—2015主要起草人：王晓雷、梁华、李忠、张巍、王为国、韩浚、王会方、杨本超、CPASEM001—2015。本标准所代替标准的历次版本发布情况为：本标准主要起草人：梁华、张文、李忠、张巍、王会方、王黎斌、王为国、于凯。场监督管理局、广州特种机电设备检测研究院。本标准起草单位：中国特种设备安全与节能促进会、杭州市特种设备应急处置中心、南京市市本标准由中国特种设备安全与节能促进会提出并归口。和定位、电梯应急处置平台基础要求、物联网相关功能以及其他方面的要求。本标准是对CPASEM001—2015的修订，主要修订内容包括报警方式和处理、信息数据的归集本标准按GB/T1.1—2009《标准化工作导则第1部分：标准的结构和编写》给出的规则起草。前言CPASEM001—2019全国团体标准信息平台CPASEM001—2019III引言电梯是一种安全程度较高的特种设备，但在使用过程中也会不时发生困人等故障，如果处置不当，会造成人身伤害甚至生命财产损失，产生较大的社会影响。随着我国城市化进程的加快，城市建设迅猛发展，新建住宅小区和商业设施中电梯数量急剧增加，同时老旧电梯也不断增加，电梯应急救援任务日益繁重。因此，为提高电梯应急救援效率，满足人民群众安全乘梯的需求，积极推进电梯应急处置工作，加快并规范电梯应急处置平台的建设十分必要。为落实国家市场监督管理总局对电梯监管的要求，更好地指导各城市建立统一规范的城市电梯应急处置服务平台工作，并为建立全国电梯应急处置大数据平台做准备，中国特种设备安全与节能促进会（简称促进会）组织杭州、南京、广州等地专家制定了第一部电梯应急处置平台标准，这也是促进会成为中国国家标准化管理委员会首批试点单位后发布的第一个团体标准。CPASEM001—20191电梯应急处置平台技术规范1范围1.1本标准规定了电梯应急处置平台的平台建设、运行服务和数据归集等方面的通用要求，包括范围、规范性引用文件、术语和定义、总则、数据要求、技术要求、运行要求。1.2本标准适用于针对电梯困人等故障开展应急指挥和协调处理的电梯应急处置平台的建设和运行。1.3经政府授权的公益性电梯应急处置平台应遵循本规范规定，其他类型电梯应急处置平台建议参照本规范执行。2规范性引用文件下列文件对于本文件的应用是必不可少的。凡是注日期的引用文件，仅注日期的版本适用于本文件。凡是不注日期的引用文件，其昀新版本（包括所有的修改单）适用于本文件。GB/T7024电梯、自动扶梯、自动人行道术语GB/T7408数据元和交换格式信息交换日期和时间表示法GB/T8566信息技术软件生存周期过程GB/T22239—2008信息安全技术信息系统安全等级保护基本要求GB50174数据中心设计规范GB50311综合布线系统工程设计规范TSGT5002—2017电梯维护保养规则TSG08—2017特种设备使用管理规则T/CPASEMG007—2019电梯物联网采集信息编码与数据格式中华人民共和国特种设备安全法（2013）特种设备安全监察条例（2009）3术语和定义GB/T7024界定的以及下列术语和定义适用于本标准。3.1电梯应急处置elevatoremergencydisposal针对电梯困人等故障，迅速、有序地开展应急指挥和协调处理，昀大程度减少电梯困人等故障造成的损失的相关活动。3.2电梯应急处置平台elevatoremergencydisposalplatform基于通讯、调度、地理信息系统、物联网等技术，接受电梯困人等故障的报警，开展组织、协调、指挥救援行动的公共服务平台。3.3电梯应急处置机构elevatoremergencydisposalorganization应用电梯应急处置平台对电梯困人等故障实施应急救援指挥，进行相关数据处理和统计分析的组织。CPASEM001—201923.4电梯应急处置员elevatoremergencydisposaloperator电梯应急处置机构内接收电梯困人等故障报警及相关投诉咨询、指挥救援力量实施应急救援及故障排除的人员。3.5电梯应急救援机构elevatoremergencyrescueagency经电梯应急处置机构指定在相应区域内实施现场应急救援的组织。3.6电梯应急救援专家elevatoremergencyrescueexpert电梯应急处置机构、电梯制造、维保企业和特种设备检验机构等单位中具有电梯困人等故