搜索
DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)1SIPOC-VoiceoftheCustomerSIPOC–客户之声6sDA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)2SIPOCModuleObjectivesSIPOC模块要点Inthismoduleyouwill在这个模块中你将学到:–UnderstandthepurposeoftheSIPOC理解SIPOC的目的–CompleteaSIPOCforyourproject完成你项目的SIPOCDA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)3IdentifytheProcess确定过程•PointwhentheProcessstarts定义流程什么时候开始•NameoftheProcess流程的名称•PointwhentheProcessstops定义流程什么时候结束StartandStopPointsareKey起点和终点至关重要•Spanofthesepointswilldetermineprojectscope起点和终点之间的范围就决定了项目的范围•Maystartwideandnarrowthroughtheproject项目开始时范围可能大一些，在项目进行时可以缩小•Teammustagreetotheseboundaries团队成员必须对范围认可•Championshouldhavecontroloverentireprocess倡导者必须要对真个过程可控•IssuefromProblemStatementshouldcomefromwithintheprocessboundaries问题描述中提到的过程应该在过程范围之内DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)4IdentifyOutputsandCustomers•WhatdoestheProcessmake?–ProductandService过程产生了什么-产品和服务•WhousestheOutputs?谁使用这些输出•WhatRequirementsdotheCustomersputontheOutputs?客户对输出的要求是什么•AllOutputsshouldhaveCustomersandCustomershaveOutputs,thoughtheymaynotbeonetoone所有的输出都要针对于客户，客户都要有期望输出，尽管它们可能不是一一对应的。DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)5IdentifyInputsandSuppliers•WhatInputsdoestheProcessrequire过程需要什么输入•WhosuppliestheInputs?谁提供了这些输入•WhatRequirementsdoestheProcessputontheInputs?流程对输入的要求是什么•AllInputsshouldhaveSuppliersandSuppliershaveInputs,thoughtheymaynotbeonetoone所有的输入都要有输入者，所有的输入者都要有输入，尽管它们可能不是一一对应的DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)6WhatisaSIPOC?(什么是SIPOC?)SSuppliers供应商ICOPInput输入Process过程Outputs输出Customers客户InputBoundary输入边界OutputBoundary输出边界Requirements需求Requirements需求•Suppliers供应商–Providetheinputstotheprocess向过程提供输入•Input输入–Resourcesrequiredbytheprocess过程需要的资源•InputBoundary输入边界–Specifieswhentheprocessstarts指定过程的开始点•InputRequirements输入要求–Whattheprocessrequiresoftheinputs.Measurable,quantifiable.过程对于输入的需求,可测,可量化•Process过程–Theactivitywhichtransformsinputstooutputs把输入转化为输出的活动•OutputBoundary输出边界–Specifieswhentheprocessends指定过程的结束点•Outputs输出–Deliveredproductsorservices已交付的产品或服务•OutputRequirements输出要求–Whatthecustomerrequiresoftheoutputs.Measurable,quantifiable.客户对于输出的需求,可测,可量化•Customers客户–Stakeholderswhoplacetherequirementsontheoutputs对输出提要求的干系人DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)7SIPOCBenefits(SIPOC的益处)TheSIPOCwill:SIPOC将会帮你:•Identifypotentialcompetingrequirements找出各项要求间的潜在冲突•EstablishesTeamparticipants建立团队及参与者•Identifysuppliersandcustomers确定供应商及客户•Establishthescopeoftheproject,andsatisfystakeholdersthattheproblemareaiscapturedintheprocess确立项目范围,满足干系人并保证问题区域已包含在项目过程中•Buildteamconsensusonprojectscope建立团队对于项目范围的一致性•Targettherightmetricsforverifyingcustomerrequirements建立正确的目标及方法来验证客户的需求•Identifygapsinprojectdeliverables找出项目交付成果的差距DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)8PreparingtheSIPOC(准备SIPOC)•TeamEffort:团队的努力:•Champion盟主•Processowners过程业主•TeamLeader(BlackBelt)团队领导(黑带)•GreenBelt绿带•InputstopreparingtheSIPOC:准备SIPOC的输入:•Financialgoalsforthecompanyandfortheproject公司及项目的财务目标•Defectdataandqualitygoalsfortheproject项目中的缺陷数据及质量目标•VoiceofCustomer客户之声•IterativeProcess:反复完善的过程:•Whenfirstestablishingthescopeoftheproject,takeashorttimetodeveloptheinitialdraftoftheSIPOC当最初完成项目范围定义的时候,花较少的时间起草SIPOC的初稿•Afterthefirstpass,talktocustomersandsuppliersandgettheirinput完稿后,同供应商和客户沟通,得到他们的输入•Whentheboundariesarebetterdefined,gettheteamtogetherandrevisittheSIPOCinmoredetail当界限进一步澄清后,召集团队成员审核SIPOC,得到更多细节.•AprojectmightrequiremultipleSIPOCs一个项目可能需要多个SIPOC•KeeparevisiondateontheSIPOC--It’salivingdocument!在SIPOC上保留修订日期-----它是一个“活”文档.DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)9TheSIPOCForm(SIPOC表)ProcessName(过程名称):ProcessOwner(过程拥有者):Suppliers(供应商)Inputs(输入)Outputs(输出)(Providersoftherequireresources)(Resourcesrequiredbytheprocess)(Deliverablesfromtheprocess)Requirements(需求)Process(过程)Customers(客户)(Topleveldescriptionoftheactivity)(Stakeholderswhoplacetherequirementsontheoutputs)Inputboundary(whentheprocessstarts)Processname过程名称Outputboundary(Whentheprocessends)Requirements(需求)输出界限(过程结束时)输入界限(当过程开始时)(需求的资源的提供者)(过程需求的资源)(各项活动高层次的描述)(过程的交付成果)(对输出提出要求的干系人)DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)10SIPOCSteps(SIPOC步骤)Identifytheoutputs定义输出Identifythecustomersforeachoutput定义各个输出相对应的客户Identifytheprocessanditsboundaries定义过程及它的界限Listtherequirementsforeachoutput列出各个输出的要求Identifytheinputs定义输入Identifythesupplierforeachinput定义各个输入对应的供应商Listtherequirementsforeachinput列出各个输入的要求Whendoestheprocessstart?Whatistheprocess?Whendoestheprocessend?ProcessName:ProcessOwner:SuppliersInputsOutputs(Providersoftherequiredresources)(Resourcesrequiredbytheprocess)(Deliverablesfromtheprocess)RequirementsRequirementsProcessCustomers(Topleveldescriptionoftheactivity(Stakeholderswhoplacetherequirementsontheoutputs)Whataretheoutputs?Whoisthecustomerofeachoutput?Whatdoeseachcustomerexpectfromeachoutput?Whatinputsarerequiredtoenablethisprocess?Whosupplieseachinput?Whatdoestheprocessexpectofeachinput?DA0SIPOC020716.pptSIPOCSixSigmaTraining(6西格玛培训)11DefineReduceE&ORiskProjectSIPOCProcessName:AutomaticConnectorSealAssemblyPr