17.KITCHEN(STEWARD-4)330-347

330KITCHEN&FODDPREPARATIONJOBSATEGORYWINNERSTEWARDSUPERVISORSHERATONMIRAGEGOLDCOASTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONSHIFTCHANGINGCOMMUNICATIONASSIGNINGWORKTASKSCOMMUNICATINGWITHTHEWORKERSCOMMUNTCATINGWITHTHEMANAGERSMAINTAININGATTENDANCEANDPROMPTNESSRECORDSHANDLINGDISCREPANCIESFROMSTANDARDINWORKPERFORMEDORRULESANDREGULATIONSPREPARINGACCIDENTREPORTSROLEOFSUPERVISORSETTINGGOALSGIVINGEFFECTIVEINSTRUCTIONSLISTENINGSKILLSDISCIPLINEPROCESSPREPARINGATRAININGSESSIONCONDUCTINGAPERFORMANCEAPPRAISALCONDUCTINGSHIFTMEETINGS331STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:ASST.CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:HOTELOREINTATIONSTANDARD:PROCEDURE:332STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:ASST.CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:Allstewardsontheirfirstdayofworkmustundergoadepartmentorientationfollowingtheprocedurelisted:PROCEDURE:1.Uponpockingupthestewardfrompersonnel,explaintheshow:A.Timecardclockingin/outprocedures.B.Lockerroom/toilets.C.Uniformschangingprocedures.D.Staffcanteen2.Onenteringkitchenarea,introduceto:A.ExecutiveChef.B.SousChef.C.MembersofStewardsDepartment.D.Areasofkitchene.g.Pastry,production,butcher’s,drystoreetc.3.Introductionandexplanationsonproceduresof:A.Timesheets.B.Rosters.C.RolesofStewardsDepartmentanditsrelationtoallF&Boutlets.A.Meal/coffeebreaks.B.Safetyandaccidentpreventionprogramme.333STANDARDSANDPROCEDURESDEPARTMENT:STEWARDINGJOBCATEGORY:ASST.CHIEFSTEWARDHEAD:CHIEFSTEWARDG.M.APPROVAL:DATE:TASK:AHIFTCHANGINGCOMMUNICATIONSSTANDARD:Goodcommunicationsbetweensupervisorsinashiftchangeoverisessentialtomaintainasmootheffectiveoperation.Thiscanbeachievedbyfollowingprocedureslisted.PROCEDURE:1.Recordworkdoneinlogbook.2.Exchangeinformationregardingworkstillincomplete.3.Informationtonextshiftontasksallocatedforthatshift.4.Informationofastewardhascalledinsick,etc.5.Maintenancerepairsunderwayandstillincomplete.6.Messagetobepassedonifany.334STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：STEWARDSUPERVISORHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：ASSIGNINGWORKTASKSSTANDARD：Supervisorswhenassigningworktasktofollowprocedureslisted.PROCEDURE：1.Bepreciseandclearonwhatneedstobedone.2.Makesureassignmentisunderstoodandrepeatedtoyoursatisfaction.3.Assigntimelimitforcompletionoftask.4.Checkassignmentiscompletedaccordingtostandard.335STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：STEWARDSUPERVISORHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：COMMUNICATINGWITHTHEWORKERSSTANDARD：Goodcommunicationsbetweenstewardsandsupervisorsisessentialtoachievingobjectivesandresponsibilitiesofthedepartment.PROCEDURE：1.Goodcommunicationscanbuildandfoster:A.Agoodworkingrelationshipbetweensupervisorandstewards.B.Clearunderstandingofwhatneedstobeachieved.C.Understandingobjectivesandresponsibilitiesofdepartmentasawhole.2.Thiscanbeachievedby:A.Supervisorgivingclearpreciseinstructions.B.Explanationsontimingslimitationonworktasks.C.Encouragefeedbackandsuggestionsfromstewards.D.Treatingthestewardasavaluablememberofthedepartment.E.Workingwithfellowstewardstomaximizeworkoutputandtoleadbyexample.336STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：STEWARDSUPERVISORHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：COMMUNICATINGWITHTHEWORKERSSTANDARD：GoodcommunicationsbetweenmanagersandsupervisorisessentialtoensureasmoothrunningoperationoftheFoodandBeverageDepartment.PROCEDURE：Goodcommunicationsbetweenmanagersandsupervisorscanbeachievedby:A.Understandingandconfirmingworktasksandtimelimits.B.Constantlyre-confirmingtimescheduleswherethereareconstantchanges.C.Ifadisputeshouldcropup,remaincalm,trytosettledisputeinprivateorseekassistancefromDepartmentHeadforclarificationifrequired.337STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：STEWARDSUPERVISORHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：MANTAININGATTENDANCEANDPROMPTNESSRECORDSSTANDARD：Attendanceandpromptnessrecordsmustbeestablishedandmaintainedatalltimes.PROCEDURE：1.Logintodiaryanynonattendanceorpromptnessby:A.Enternameofstewardconcerned.B.Timeactuallyarrivediflate.C.Reasonsforbeinglateornotcomingtoworkasrostered.D.Fillandsubmittopersonnelabsenteeform.2.Thisistoprovide:A.Aworkattendance/promptnesshistory.B.Provideprecisebackgrounddetailsintheeventaconductandabilityreportisrequired.]C.Protecthotelandmanagementwithprecisedetailsofgrievancesbroughtbyemployee.338STANDARDSANDPROCEDURESDEPARTMENT：STEWARDINGJOBCATEGORY：STEWARDSUPERVISORHEAD：CHIEFSTEWARDG．M．APPROVAL：DATE：TASK：HANDLINGDISCREPANCIESFROMSTANDARDINWORKPERFORMEDORRULESANDREGULATIONSSTANDARD：Alldiscrepanciesfromstandardinworkperformedorrulesandregulationswillbehandledinprivacyfollowingprocedureslisted.PROCEDURE：1.Speakwithstewardconcernedinprivateregardingparticularproblemordiscrepancy.2.Askstewardsforfeedbackorreasonsfordiscrepancy.3.Remembertoremaincalmandonlycommentonperformanceofstewardinvolved.4.Listeneffectivelytofeedback.5.Decideiffeedbackisvalidtodiscrepancyinvolved.6.Iffeedbackisnotvalid,reaffirmwhatstandardisrequiredfromthestewardandgetcomm