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CloudComputingStandards,SLAandCertificationinEuropeMainchallengesforEuropeanCompaniesChinaCloudComputingConference2013,Session'CloudComputingInternationalStandardsandAccreditationForum5-7thJune,15:50-16:10Peking,ChinaDr.TobiasHöllwarth(Austria)Vice-presidentEuroCloudEuropeFour(4)QuestionsWhat are the main challenges for European SMEs on both provider and consumer side? 1234What kind of ac;vi;es around Cloud-‐Standards, Cloud-‐cer;fica;on, and legal framework can be expected from ISO, the European Community and EuroCloud Europe?What are the main EuroCloud ac;vi;es? What are the possible solu;ons to support the challenges of Cloud adop;on? Introduction§ TobiasHöllwarth,Vienna,Austria§ Chairman,EuroCloudAustria§ VicePresident,EuroCloudEurope§ HöllwarthConsulting§ ViennaCloudConsultingGroup§ ICTAdvisoryNetworkExperience§ ViennaUniversityofEconomicsandBusiness§ AustrianStandardsInstitute(ASI)§ HeadofAustrianISOdelegation(SC38)§ ManagedServicesforSME§ Outsourcingconsultingforlargeenterprises§ CloudConsulting§ Book“CloudMigration”Four(4)QuestionsWhat are the main challenges for European SMEs on both provider and consumer side? 1234What kind of ac;vi;es around Cloud-‐Standards, Cloud-‐cer;fica;on, and legal framework can be expected from ISO, the European Community and EuroCloud Europe? What are the main EuroCloud ac;vi;es? What are the possible solu;ons to support the challenges of Cloud adop;on? EuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Page§6Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/Ecorys.2012GVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesEuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102mSmall5010mMedium25050Large25050Page§7Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/Ecorys.2012GVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesEuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102mSmall5010mMedium25050AllSME20.726.00087.500.0003.586.000Large2505043.00042.300.0002.591.000TotalPage§8Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/EcorysGVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesWhatisanEuropeanSME?TypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102m19.143.00092,2%38.400.00029,6%1.307.00021%Small5010m1.357.0006,5%26.800.00020,6%1.143.00018,5%Medium25050226.0001,1%22.300.00017,2%1.136.00018,5%AllSME20.726.00099,8%87.500.00067,4%3.586.00058%Large43.0000,2%42.300.00032,6%2.591.00042%Total20.769.000100%129.800.000100%6.179.000100%Page§9Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/EcorysGVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesWhatarethechallenges?Pressure from… Compe;tors and market Own users (shadow IT) Appealing services at low cost Hidden Cost Technology Network Integra;on Lack of Know-‐how Dependency Control Who is involved? Where is it done? How to review? Loss of Know-‐how? Legal aspectsTo many Other countries Data privacy responsibility Number of contracts Cost of contract Lack of experience CONSUMERSIDEWhatarethechallenges?Experience What to offer How to sell How to run Which contract and SLA BusinessLarge investment Small margins Where is ROI Opera;on Technical issues Large numbers Support Legal Liability Compensa;on Fragmented framework Lack of legal experience PROVIDERSIDEWhatismissing? TRUST EXPERIENCE KNOW-‐HOW CLOUDComputing&ITOutsourcingWehavemorethan30yearsofexperienceinIT-OutsourcingPublicCloudServicesisavariationofITOutsourcingWhynotuseexistingstandardsandtraditionalcontractsandSLA*?*AServiceLevelAgreement(SLA)isadocumentedagreementbetweentheserviceproviderandcustomerthatidentifiesservicesandservicetargets.[ISO/IEC20000-1:2011].TraditionalOutsourcingcontractsversusCloudcontractsandSLA• Traditional:largeB2BcontractsincludingQoS,KPI,Compensation,MonitoringandAuditing• Cloud:StandardContractsforStandardServices,• Traditional:Individual,specific,longterm,calculatedoverseveralyears• Cloud:Standard,industrialised,sharedservice,largescale,largeinvestment,shorttermcontract• Traditional:OnefullyresponsibleproviderwithknownSub-contractorsandnon-sharednetwork• Cloud:ProviderChain,sharedservices,cross-border,Networkasadditionalrisk• Licencing• Identitymanagement• EnforcementofSLA's• SameCloudService• DifferentUsecase• DifferentSLAneedsStandardizat