欧盟的认证系统及标准

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CloudComputingStandards,SLAandCertificationinEuropeMainchallengesforEuropeanCompaniesChinaCloudComputingConference2013,Session'CloudComputingInternationalStandardsandAccreditationForum5-7thJune,15:50-16:10Peking,ChinaDr.TobiasHöllwarth(Austria)Vice-presidentEuroCloudEuropeFour(4)QuestionsWhat  are  the  main  challenges  for  European  SMEs  on  both  provider  and  consumer  side?    1234What  kind  of  ac;vi;es  around  Cloud-­‐Standards,  Cloud-­‐cer;fica;on,  and  legal  framework  can  be  expected  from  ISO,  the  European  Community  and  EuroCloud  Europe?What  are  the  main  EuroCloud  ac;vi;es?  What  are  the  possible  solu;ons  to  support  the  challenges  of  Cloud  adop;on?  Introduction§ TobiasHöllwarth,Vienna,Austria§ Chairman,EuroCloudAustria§ VicePresident,EuroCloudEurope§ HöllwarthConsulting§ ViennaCloudConsultingGroup§ ICTAdvisoryNetworkExperience§ ViennaUniversityofEconomicsandBusiness§ AustrianStandardsInstitute(ASI)§ HeadofAustrianISOdelegation(SC38)§ ManagedServicesforSME§ Outsourcingconsultingforlargeenterprises§ CloudConsulting§ Book“CloudMigration”Four(4)QuestionsWhat  are  the  main  challenges  for  European  SMEs  on  both  provider  and  consumer  side?    1234What  kind  of  ac;vi;es  around  Cloud-­‐Standards,  Cloud-­‐cer;fica;on,  and  legal  framework  can  be  expected  from  ISO,  the  European  Community  and  EuroCloud  Europe?  What  are  the  main  EuroCloud  ac;vi;es?  What  are  the  possible  solu;ons  to  support  the  challenges  of  Cloud  adop;on?  EuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Page§6Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/Ecorys.2012GVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesEuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102mSmall5010mMedium25050Large25050Page§7Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/Ecorys.2012GVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesEuropeanSMEsTypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102mSmall5010mMedium25050AllSME20.726.00087.500.0003.586.000Large2505043.00042.300.0002.591.000TotalPage§8Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/EcorysGVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesWhatisanEuropeanSME?TypeEmployees/turn-overEnterprisesEmployeesGrossvalueadded*(inMio€)Micro102m19.143.00092,2%38.400.00029,6%1.307.00021%Small5010m1.357.0006,5%26.800.00020,6%1.143.00018,5%Medium25050226.0001,1%22.300.00017,2%1.136.00018,5%AllSME20.726.00099,8%87.500.00067,4%3.586.00058%Large43.0000,2%42.300.00032,6%2.591.00042%Total20.769.000100%129.800.000100%6.179.000100%Page§9Source:Eurostat/NationalStatisticsOfficesofMemberStates/CambridgeEconometrics/EcorysGVA=aneconomicmeasureofthevalueofgoodsandservicesproducedinanarea.Itisoutputminusintermediateconsumptionwithouttaxes,includingsubsidiesWhatarethechallenges?Pressure  from…  Compe;tors  and  market  Own  users  (shadow  IT)  Appealing  services  at  low  cost  Hidden  Cost  Technology  Network  Integra;on  Lack  of  Know-­‐how  Dependency  Control  Who  is  involved?  Where  is  it  done?  How  to  review?  Loss  of  Know-­‐how?  Legal  aspectsTo  many  Other  countries  Data  privacy  responsibility  Number  of  contracts  Cost  of  contract  Lack  of  experience  CONSUMERSIDEWhatarethechallenges?Experience  What  to  offer  How  to  sell  How  to  run  Which  contract  and  SLA  BusinessLarge  investment    Small  margins  Where  is  ROI  Opera;on  Technical  issues  Large  numbers  Support  Legal  Liability  Compensa;on  Fragmented  framework  Lack  of  legal  experience  PROVIDERSIDEWhatismissing?    TRUST      EXPERIENCE      KNOW-­‐HOW  CLOUDComputing&ITOutsourcingWehavemorethan30yearsofexperienceinIT-OutsourcingPublicCloudServicesisavariationofITOutsourcingWhynotuseexistingstandardsandtraditionalcontractsandSLA*?*AServiceLevelAgreement(SLA)isadocumentedagreementbetweentheserviceproviderandcustomerthatidentifiesservicesandservicetargets.[ISO/IEC20000-1:2011].TraditionalOutsourcingcontractsversusCloudcontractsandSLA• Traditional:largeB2BcontractsincludingQoS,KPI,Compensation,MonitoringandAuditing• Cloud:StandardContractsforStandardServices,• Traditional:Individual,specific,longterm,calculatedoverseveralyears• Cloud:Standard,industrialised,sharedservice,largescale,largeinvestment,shorttermcontract• Traditional:OnefullyresponsibleproviderwithknownSub-contractorsandnon-sharednetwork• Cloud:ProviderChain,sharedservices,cross-border,Networkasadditionalrisk• Licencing• Identitymanagement• EnforcementofSLA's• SameCloudService• DifferentUsecase• DifferentSLAneedsStandardizat

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