BS EN ISO 9004-2000 Guidlines for performance impr

|||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||||BRITISHSTANDARDBSENISO9004:2000TheEuropeanStandardENISO9004:2000hasthestatusofaBritishStandardICS03.120.10NOCOPYINGWITHOUTBSIPERMISSIONEXCEPTASPERMITTEDBYCOPYRIGHTLAWQualitymanagementsystemsÐGuidelinesforperformanceimprovementsThisBritishStandard,havingbeenpreparedunderthedirectionoftheManagementSystemsSectorCommittee,waspublishedundertheauthorityoftheStandardsCommitteeandcomesintoeffecton15December2000©BSI12-2000ISBN0580368386BSENISO9004:2000AmendmentsissuedsincepublicationAmd.No.DateCommentsNationalforewordThisBritishStandardistheofficialEnglishlanguageversionofENISO9004:2000.ItisidenticalwithISO9004:2000.ItsupersedesBSENISO9004-1:1994whichiswithdrawn.FordetailedinformationontheISO9000:2000familyofstandards,includingFrequentlyAskedQuestions,TransitionPlanningGuidanceandGuidanceontheDocumentationRequirementsofISO9001:2000pleaserefertothefollowingwebsiteswhichareupdatedonaregularbasis:ÐÐÐ:Ðaidenquirerstounderstandthetext;Ðpresenttotheresponsibleinternational/Europeancommitteeanyenquiriesontheinterpretation,orproposalsforchange,andkeepUKinterestsinformed;ÐmonitorrelatedinternationalandEuropeandevelopmentsandpromulgatethemintheUK.Alistoforganizationsrepresentedonthissubcommitteecanbeobtainedonrequesttoitssecretary.Cross-referencesAttentionisdrawntothefactthatCENandCENELECStandardsnormallyincludeanannexwhichlistsnormativereferencestointernationalpublicationswiththeircorrespondingEuropeanpublications.TheBritishStandardswhichimplementtheseinternationalorEuropeanpublicationsmaybefoundintheBSIStandardsCatalogueunderthesectionentitledªInternationalStandardsCorrespondenceIndexº,orbyusingtheªFindºfacilityoftheBSIStandardsElectronicCatalogue.ABritishStandarddoesnotpurporttoincludeallthenecessaryprovisionsofacontract.UsersofBritishStandardsareresponsiblefortheircorrectapplication.CompliancewithaBritishStandarddoesnotofitselfconferimmunityfromlegalobligations.SummaryofpagesThisdocumentcomprisesafrontcover,aninsidefrontcover,theENISOtitlepage,theENISOforewordpage,theISOtitlepage,pagesiitoviii,pages1to56,theannexZApageandabackcover.TheBSIcopyrightnoticedisplayedinthisdocumentindicateswhenthedocumentwaslastissued.EUROPEANSTANDARDNORMEEUROPÉENNEEUROPÄISCHENORMENISO9004December2000ICS00.012.10SupersedesENISO9004-1:1994EnglishversionQualitymanagementsystems-Guidelinesforperformanceimprovements(ISO9004:2000)Systèmesdemanagementdelaqualité-Lignesdirectricespourl'améliorationdesperformances(ISO9004:2000)Qualitätsmanagementsysteme-LeitfadenzurLeistungsverbesserung(ISO9004:2000)ThisEuropeanStandardwasapprovedbyCENon15December2000.CENmembersareboundtocomplywiththeCEN/CENELECInternalRegulationswhichstipulatetheconditionsforgivingthisEuropeanStandardthestatusofanationalstandardwithoutanyalteration.Up-to-datelistsandbibliographicalreferencesconcerningsuchnationalstandardsmaybeobtainedonapplicationtotheManagementCentreortoanyCENmember.ThisEuropeanStandardexistsinthreeofficialversions(English,French,German).AversioninanyotherlanguagemadebytranslationundertheresponsibilityofaCENmemberintoitsownlanguageandnotifiedtotheManagementCentrehasthesamestatusastheofficialversions.CENmembersarethenationalstandardsbodiesofAustria,Belgium,CzechRepublic,Denmark,Finland,France,Germany,Greece,Iceland,Ireland,Italy,Luxembourg,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandUnitedKingdom.EUROPEANCOMMITTEEFORSTANDARDIZATIONCOMITÉEUROPÉENDENORMALISATIONEUROPÄISCHESKOMITEEFÜRNORMUNGManagementCentre:ruedeStassart,36B-1050Brussels©2000CENAllrightsofexploitationinanyformandbyanymeansreservedworldwideforCENnationalMembers.Ref.No.ENISO9004:2000EForewordThetextoftheInternationalStandardISO9004:2000hasbeenpreparedbyTechnicalCommitteeISO/TC176Qualitymanagementandqualityassurance,Subcommittee2,“Qualitysystems”,incollaborationwiththeCENManagementCentre(CMC).ThisEuropeanStandardsupersedesENISO9004-1:1994.ThisEuropeanStandardshallbegiventhestatusofanationalstandard,eitherbypublicationofanidenticaltextorbyendorsement,atthelatestbyJune2001,andconflictingnationalstandardsshallbewithdrawnatthelatestbyJune2001.AccordingtotheCEN/CENELECInternalRegulations,thenationalstandardsorganizationsofthefollowingcountriesareboundtoimplementthisEuropeanStandard:Austria,Belgium,CzechRepublic,Denmark,Finland,France,Germany,Greece,Iceland,Ireland,Italy,Luxembourg,Netherlands,Norway,Portugal,Spain,Sweden,SwitzerlandandtheUnitedKingdom.Endorsementnotice