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--,BPRERPERPMISERPIntegrationERP—ERPERPERPERPERPERPERPERPERPallianceschannelstotalcostinventorieskeyrolefeedbackmechanismsbusinessrulestriggerERPRosettaNetpublicprocessprivatedprocess80/2080%20%20%CRMcallcenterCRMCRMCRMCRMreal-timeon-lineever-increasingCRMacquisitionoperatingCRMERPERPSCMSCMCRMSCMERPSCMCRMERPERP(misfit)ERPERPERPERPERPERPERPERPordermanagementmanufacturinghumanresourcefinancialsystemsdistributionERPERPERPERPWang158000IBMRS/6000AIXInformixIDSInformix4GLY2K(1996-1997)(1997)(1997-1998)(1998-1999)(1999)(2000)(2000-2001)13MM,FI,HR,TR,COSD,SM,RD,PP,QMPU,OT,EISCMB2Biweb-basedERPSCMERPSCMCA—EWeb-basedJavaB2BiRosettaNetEeBizArchInformixIDSERPTQRInternet(1999)B2B(2000)(2000)(2001)(2001)(2001-2002)web-based2B2Bi7PAPWeb-basee-VMI,e-ProductionB2BiBP1,BP2,BP3,BP4,BP5,BP6,BP7?CRMcommitmenttrustCRMWeb-basedJavaInformixIDSSCMInternet(2001)(2002)(2002)(2003)(2003)(2003)web-based3Web-base31.Dicksonetal.198410821990Neidermanetal.,1991technologyinfrastructureinternaleffectiveness2.PostonandGrabski2001ERP33.4.5.6.7.1.2.103.4.5.6.ERPLangenwalter,20007.