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华中科技大学硕士学位论文业务外包风险与控制研究姓名：朱力量申请学位级别：硕士专业：工商管理指导教师：戚昌文20041001IIINowadays,thecompetitionisawholecompetitionthatthecompaniesonthesupplychaintakepartin.Businessoutsourcingdeveloprapidlytoanewmanagementtacticduetotheadvantageofreducingcosts,strengtheningthecorecompetence,restructuringtheorganization,reducingtheriskofinvestmentandresearchanddevelopmentduringtheflexibilityofenterprises.Itisadevelopmentmodeltotakeadvantageoftheexteriorsourcestoadaptthechangeofenvironmentandmeettherequirementofcustomers.Thoughtheoutsourcinghassuchadvantages,theenterprisehastofacevariousrisksduetothechangeofmarketingandenvironmentinthefutureandtheinteriormanagementcapability.Thisthesisdevotestodiscusstheriskofoutsourcingandhowtocontroltheriskofoutsourcingtoensuretheoutsourcingbenefit.Firstofall,itintroducesthepresentsituationanddevelopmenttrendofoutsourcing,andthepurpose,methodtodiscussinthisthesisetc.Secondly,itilluminatesthedefinitionofoutsourcingandthecharacter.Alsoitexplainstheoutsourcingtheoryfromthedivisionoflabortheory,comparativeadvantagetheoryvaluechaintheory,andcorecompetencetheory.Thirdly,itdiscussestheriskofoutsourcing,thefactorofoutsourcing,andhowtoidentify,analyze,scaletherisk.Itemphasizesontheriskcontrolofoutsourcinginformationmanagementsystem,copartnermanagement,outsourcingpersonnelmanagementandprocessingmanagement.Itpointsouthowtoestablishandusetheinformationmanagementsystem.Itshouldadoptthemeasureofcompletecompetition,contract,technologyandmanagementoutputcontrol,stimulationandstockcontrollingtocontrolcopartnerrisk.Training,assessing,stimulating,andresponsibilitysystemisthewaytocontroltheriskofoutsourcingpersonnel.Mutualdevelopmentonthebasisofequality,andpunishingsystemforspeculation,andprofitprotection,cultureconflictavoidingistocontroltheriskofoutsourcingprocessingmanagement.Finally,itdiscussestheforewarningandmonitoringofrisks,andanexampletoexpatiatehowtodealtheforewarningandmonitoringofrisks.Theenterpriseestablishestheriskgradeassessingmodelandforewarningsystembyanalysisofriskcharacterandselectingtheguidelinetomonitortimelytherisk,andadoptsthecorrespondingprotectingmeasurement.ThisthesisgivesoneriskforewarningandmonitoringcasewhichadoptedinourcompanyKeywordsBusinessoutsourcingControlofriskBusinesstacticSupplychainmanagement_____11.180IT2090200012001414%20035.120201020[1]9115004002[2]200217200550[3]1.2PAConsulting66%,39%15%[4]GartenITMicheleCaminosIT(2001~2005)ITIT50%IT[5]1/384%54%45%18%14%11%4%[6]3[7]1.3452.1outsourcingcontractingoutmanagementbygoingoutsidesupportserviceLaabs()[8](TheoutsourcingInstitute)[9]QuinnHilmer(1994)[10]Lever1997[11]LeiHitt[12]LonVenkatraman1992Murray&Kotabe[13][14][15][16](2003)6[17][1]2.22.2.12.2.22.2.372.2.42.32.3.1[2]2.3.282.3.3[19]2.3.4[20]9[21][23]2-1DennisGoodwin,RiskManagementAndOutsourcing,BroadleafCapitalInternationalPtyLtd.PublicSectorRiskManagementConference,Brisbare,29-31May2001103.112345ITLacity,WillcocksFeeny(1995)[24]Earl[24]Cross(1995)[26]Nelson(1996)[27]LacityHischheim(1993)[28]Lacity,Willcocks(1995)[24]11[29][30][31]AubertPartyRicard1998ITITIT[23]Clark,Thormasd.[32][33](2002)[34]12[35][36]2004IT[37][38]3.2[39]MichaleJ.Earl,SlieP.WillcocksDavidF.Feeny(1996)[40]Everest(1997)13ClemonsHittSnir2000BenoitA.Aubert,MichelPatry,SuzanneRivardIT[23]3-13-1IT/14[33](2002),[34][35][36]2004IT[37][38]153.3[41]16Aubert(2001)[42]Clemons2000ITAmeliaC.ReanChuanxuWang(2003)[43]EricK.Clemons[44][33][34]17[35][36][37][38]4.118ITITIT[37]GartnerITMicheleCaminosIT(2001-2005)50%IT[45]194.2[46]“”[47]98.5%92.4%69.7%[15]20034-1[15]204-1[48][49]K-martWal-mart[38]B/ACD21SnirHitt(2000)[50]/4.322360234.4VandenbergRogers2000[51]242526[52][39]5.127123456285.25-1295-15.330[53][54]315.4325-1(A)a()A18A28A36A45A54A63A75A85A94A105A114A126A134A146A155A165A173A185A195A2041XYX(A4,A5,A6,A10,A11,A12,A13,A17,A18,A19,A20)Y(A1,A2,A3,A7,A8,A9,A14,A15,A16)2VV1008060300UU(100,80,60,30,0)3331ABAa4,a5,a6,a10,a11,a12,a13,a17,a18,a19,a200.05,0.04,0.03,0.05,0.04,0.06,0.04,0.03,0.05,0.05,0.04Ba1,a2,a3,a7,a8,a9,a14,a15,a160.08,0.08,0.06,0.05,0.05,0.04,0.06,0.05,0.05420035-25-21008060300A40.20.50.300A50.30.50.10.10A60.20.40.30.10A100.10.50.20.20A110.30.40.10.10.1A120.20.50.20.10A130.10.30.20.20.2A170.30.50.200A180.20.50.20.10A190.20.30.20.20.1A200.30.40.20.103454)A40.2100+0.580+0.360+030+0078CC(78,79,73,68,71,75,52,82,75,62,77)65-32003A7A80100DW100(PQ)EW100(QP)WXP5-3QPWA195100D575A2100100D5100A395100D1050A71510E1050A830E2040A91510D1050A141010D10100A152030D550A16510D105035F75100505040501005050)7Z(A,B)(CT,FT)TZ68.9680-10060-8040-6020-400-203dA836373839[1].20201020,,2003.07.11[2],.IT,,2004.06.09[3]MichaelF.Corbett.TheGlobalOutsourcingMarket2002[4].,,[5]MicheleCaminos.TheServiceofASPinAsian-AtlanticRegion[J].FinancialTimes,2002[6].[F],,2003.03,P36-39[7].,(),2004102,P114-116[8]LaabsJJ.SuccessfulOutsourcingDependsonCriticalFactors[J].PersonalJournal.1993(10).P51-60[9]TheOurtsourcingInstitute.SolesourcingCanAddValuetoOutsourcing[EB/OL][10]Quinn,J.B.&Helmer,F.G..StrategicOutsourcing.S