[国外经济类书籍大全]-amacom-how-to-iden

HowtoIdentifyYourOrganization’sTrainingNeeds..........................9669$$$$FM12-09-0208:23:33PS..........................9669$$$$FM12-09-0208:23:33PSThisPageIntentionallyLeftBlankHowtoIdentifyYourOrganization’sTrainingNeedsAPRACTICALGUIDETONEEDSANALYSISJohnH.McConnellAmericanManagementAssociationNewYork•Atlanta•Brussels•BuenosAires•Chicago•London•MexicoCitySanFrancisco•Shanghai•Tokyo•Toronto•Washington,D.C...........................9669$$$$FM12-09-0208:23:34PSSpecialdiscountsonbulkquantitiesofAMACOMbooksareavailabletocorporations,professionalassociations,andotherorganizations.Fordetails,contactSpecialSalesDepartment,AMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Tel.:[phone].Fax:[phone].Website:’strainingneeds:apracticalguidetoneedsanalysis/JohnH.McConnell.p.cm.ISBN0-8144-0710-21.Employees—Trainingof.2.Employer-supportededucation.I.Title.HF5549.5.T7M36942003658.3
124—dc2120020080382003JohnH.McConnell.Allrightsreserved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Printingnumber10987654321..........................9669$$$$FM12-09-0208:23:35PSToFredVoss,withoutwhosesupportmycareerwouldhavebeenlesssuccessful..........................9669$$$$FM12-09-0208:23:36PS..........................9669$$$$FM12-09-0208:23:36PS..........................9669$$$$FM12-09-0208:23:33PSThisPageIntentionallyLeftBlankContentsListofFiguresixAcknowledgmentsxi1.Introduction1PartOneAssessingYourPresentTrainingFunction112.AnalyzingYourTrainingDepartment’sEffectiveness133.AnalyzingYourTrainingDepartment’sOrganization43PartTwoPlanningandProceduresforNeedsIdentification614.DistinguishingBetweenOrganizationalandEmployeeTrainingNeeds635.IdentifyingPossibleAreasinWhichPeopleNeedTraining816.PlanningtoIdentifyTrainingNeeds1037.ProceduresforIdentifyingTrainingNeeds119PartThreeImplementingSpecificMethodstoGatherInformation1358.StandardInterviews1379.JobAnalysisGridInterviews155vii..........................9669$$CNTS12-09-0208:23:44PSviiiContents10.TheNeed-to-KnowProcess17111.PerformanceStandards18112.Meetings19113.Questionnaires20314.TestsandAssessments21715.CombinationMethods231PartFourConcludingaNeedsAnaysis24516.CombiningInputsandReportingResults24717.TransferringTrainingNeedstoTrainingObjectives27918.ConsideringExternalServicesandProducts291Procedures,Summaries,andChecklists299Appendix:Forms325Index349..........................9669$$CNTS12-09-0208:23:45PSListofFiguresFigure2-1.Trainingactivities.16Figure2-2.Yourtrainingactivityperceptions.18Figure2-3.Trainingdepartmentsurvey.20Figure2-4.Trainingratingcomparisonform.24Figure2-5.Completedtrainingratingcomparisonform.26Figure2-6.Codedtrainingratingcomparisonform.27Figure2-7.Trainingratingcomparisonformshowingdegreeofagreement.29Figure2-8.Trainingactivityprioritylist.32Figure2-9.Departmentemployees’ratingcomparison.35Figure2-10.Ablankinternalclients’ratingcomparisonform.36Figure2-11.Acompletedinternalclients’ratingcomparisonform.38Figure2-12.Costcomparison-analysis.40Figure2-13.Assetcomparisonmatrix.41Figure3-1.Keyresultareas.47Figure3-2.Organizationchartforatrainingdepartment.49Figure3-3.Organizationchartwithlinesofauthorityandsupportpositions.50Figure3-4.Keyresultarea/positionform.52Figure3-5.Positiondescriptionpreparationform.53Figure3-6.Samplepositiondescriptionforatrainingmanager.56ix..........................9669$$FIGS12-09-0208:23:47PSxListofFiguresFigure5-1.Trainingdepartment’sannualreviewquestionnaire.84Figure5-2.Annualemployeeperformancesurvey.89Figure5-3.Asamplefollow-upquestionnaire.94Figure6-1.Sampletrainingneedsanalysisreport.112Figure6-2.Trainingneedsinformationplanningform.115Figure6-3.Trainingneedsinformationplanningformwithsampledata.117Figure8-1.Interviewplanningform.144Figure9-1.Gridresultscombiningform(Example1).165Figure9-2.Gridresultscombiningform(Example2).167Figure9-3.Gridresultscombiningform(Example3).168Figure9-4.Gridresultscombiningform(Example4).169Figure13-1.Orientationquestionnaire.206Figure15-1.Competenciesandtheirdefinitionsforanexamplefinancialservicescompany.234Figure15-2.Supervisor