[国外经济类书籍大全]-amacom-the-first-t

THEFIRST-TIMEMANAGERFIFTHEDITIONPAGEi.................11066$$$FM11-23-0415:23:09PSThispageintentionallyleftblankAmericanManagementAssociationNewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFranciscoShanghai•Tokyo•Toronto•Washington,D.C.LorenB.Belker&GaryS.TopchikFIFTHEDITIONTHEFIRST-TIMEMANAGERPAGEiii.................11066$$$FM11-23-0415:23:09PSSpecialdiscountsonbulkquantitiesofAMACOMbooksareavailabletocorporations,professionalassociations,andotherorganizations.Fordetails,contactSpecialSalesDepartment,AMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Tel.:[phone].Fax:[phone].WebSite:first-timemanager/LorenB.Belker,GaryS.Topchik.—5thed.p.cm.ISBN0-8144-0821-41.Supervisionofemployees.2.Officemanagement.I.Topchik,GaryS.II.Title.HF5549.12.B4532005658.3
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2005,1997,1993,1986,and1981AMACOM,adivisionofAmericanManagementAssociation,NewYork.Allrightsreserved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Printingnumber10987654321PAGEiv.................11066$$$FM11-23-0415:23:10PSContentsPrefaceviiAcknowledgmentsixIntroductionxiPARTONESOYOU’REGOINGTOMANAGEPEOPLE11.TheRoadtoManagement32.StartingOut83.BuildingTrustandConfidence154.ShowYourAppreciation195.BeinganActiveListener226.TheNewManager’sJobandPitfallstoAvoid287.DealingwithYourSuperiors328.ChoosingaManagerialStyleofYourOwn399.BuildingTeamSpirit43PARTTWOTACKLINGYOURNEWDUTIES4710.ManagingProblemEmployees4911.HiringandInterviewing5612.TrainingTeamMembers6813.ManagingChange:DealingwithResistance7514.DiscipliningtheEmployee7815.‘‘OhMyGod!ICan’tFireAnyone!’’8716.HavingaLegalAwareness96PAGEvv.................11066$CNTS11-23-0415:23:12PSviContentsPARTTHREEWORKINGWITHPEOPLEANDBUILDINGRELATIONSHIPS10317.NoSecrets10518.TheHumanResourcesDepartment10819.TheCurrentStateofLoyalty11120.IsThereSuchaThingasMotivation?11321.TheGenerationGap119PARTFOURJOBDESCRIPTIONS,PERFORMANCEAPPRAISALS,ANDSALARYADMINISTRATION12322.WritingJobDescriptions12523.DoingPerformanceAppraisals12824.SalaryAdministration140PARTFIVEIMPROVINGANDDEVELOPINGYOURSELF14525.HavingEmotionalIntelligence14726.DevelopingaPositiveSelf-Image15027.ManagingYourOwnTime16728.TheWrittenWord17429.TheGrapevine17830.YourBestFriend:Delegation18031.ASenseofHumor18432.Managing,Participatingin,andLeadingMeetings18833.TakingCenterStage:TheRoleofPublicSpeakinginYourCareer195PARTSIXTHECOMPLETEPERSON20134.CopingwithStress20335.HavingBalanceinYourLife20736.ATouchofClass210Conclusion212Index217PAGEvi.................11066$CNTS11-23-0415:23:12PSPrefaceIthastrulybeenanhonortobeaskedbyAMACOMBookstopreparethefiftheditionofthisbook.Thefirstfoureditions,magnificentlywrittenbyLorenB.Belker,havebeenverysuc-cessfulinhelpingnewmanagerstodevelopintohighlyeffectiveleaderswithintheirorganizations.IregrethavingtosaythatLorenhaspassedaway.Hewillbegreatlymissedbyallofthoseclosetohim—family,friends,andcolleagues—andthecountlessmanagerswhohavebeenhelpedbyhiswritingandlectures.ItiswithgreatpridethatIhavepreparedthisneweditionofTheFirst-TimeManager.Loren’sinsightsanddeepunder-standingofthemanagementfunctiongounparalleled.Ihavejusttriedtoupdatesomeofthematerialsandsharemyownthoughtsonwhatasuccessfulmanagerneedstodo.Respectfully,GaryS.TopchikPAGEviivii.................11066$PREF11-23-0415:23:16PSThispageintentionallyleftblankAcknowledgmentsPeopleoftenhaveagreaterimpactonourlivesthanthey’reawareofatthetime.Manypeoplehaveparticipatedinmymanagementsemi-nars.Theirdesiretoimprovetheirmanagementskillshasbeentheirfirststepinbecominghumaneandenlightenedleadersofpeople.They’vebeenwillingtosetasidepreviouslyheldatti-tudesofwhatamanageroughttobe.Therearealsotheorganizationsandtheenterprisesthathaveseenthegreatvalueineducatinganddevelopingtheirmanagers.Theyhaverealizedthattheirsuccessdirectlycorre-latestotheskillsandtalentsoftheirmanagementteams.Iwouldliketoextendmysincerethankstomyeditorandfriend,AdrienneHickey,editorialdirectoratAMACOM.Herinsightsandencouragementontherevisionsandneweditionshaveplayedamajorroleinthesuccessofthisbook.Finally,Iwouldliketoacknowledgemylifepartner,friends,especiallyAlexandra,andfamilymembers.Theyhavebeenmysourceofencouragementandinspiration.—GSTPAGEixix.................11066$$ACK11-23-0415:23:19PSThispageintentionallyleftblankIntroductionSo,whatexactlyisanewmanagersupposedtodo?Youhavenodoubtmetbosseswhofeelthattheirjobistotellotherswhattodo.Unfort