[国外经济类书籍大全]-amacom-the-trainer

TheTrainer’sToolKitSecondEditionCyCharneyandKathyConwayAmericanManagementAssociationNewYork•Atlanta•Brussels•Chicago•MexicoCity•SanFranciscoShanghai•Tokyo•Toronto•Washington,D.C.PAGEi..........................10916$$$FM10-21-0407:57:51PSSpecialdiscountsonbulkquantitiesofAMACOMbooksareavailabletocorporations,professionalassociations,andotherorganizations.Fordetails,contactSpecialSalesDepartment,AMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Tel.:[phone].Fax:[phone].Website:’stoolkit/CyCharneyandKathyConway.—2nded.p.cm.Includesindex.ISBN0-8144-7268-0(pbk.)1.Employees—Trainingof—Handbooks,manuals,etc.I.Conway,Kathy.II.Title.HF5549.5.T7C54122005658.3
124—dc2220040183282005CyCharneyandKathyConwayAllrightsreserved.PrintedintheUnitedStatesofAmerica.Thispublicationmaynotbereproduced,storedinaretrievalsystem,ortransmittedinwholeorinpart,inanyformorbyanymeans,electronic,mechanical,photocopying,recording,orotherwise,withoutthepriorwrittenpermissionofAMACOM,adivisionofAmericanManagementAssociation,1601Broadway,NewYork,NY10019.Printingnumber10987654321PAGEii..........................10916$$$FM10-21-0407:57:52PSContentsPrefaceviiAcknowledgmentsixPARTI:TRAININGTODAY1Today’sOrganizations3Today’sTrainers5Today’sTrainees6TrainingTrends—ThenandNow9LearningOrganizations12SuccessfulTrainingCriteria14PARTII:ALIGNINGTRAININGWITHTHEORGANIZATION’SOBJECTIVES17LinkingTrainingtoBusinessNeeds19AligningTrainerswiththeOrganization21TrainingNeedsAnalysis23DesigningaTrainingNeedsAnalysis26Using360-DegreeFeedbackforTrainingNeedsAnalysis29CoreCompetencies31DevelopingaTrainingCurriculum34PARTIII:MAXIMIZINGTHETRAININGINVESTMENT39BudgetingforTraining41Budgets:BuildingaCaseforMoreTrainingDollars45PAGEiiiiii..........................10916$CNTS10-21-0407:57:57PSivContentsCostsandBenefitsofTraining47AlternativestoTraining50StretchingtheTrainingDollars52UsingConsultants53Outsourcing57ChoosingFacilities59RequestsforProposalsforTrainingServices61PARTIV:DEVELOPINGTRAININGPROGRAMS65LessonPlanDevelopment67TrainingProgramDesign69Methodology—ChoosingtheRightOne72RolePlay:DesignandConduct74CaseStudies77TrainingMaterials78Simulations80PilotPrograms82PARTV:DELIVERYOPTIONS85Technology:ChoosingHigh-TechorLow-Tech87E-Learning89Videoconferencing94Self-DirectedLearning96Computer-BasedTraining99PARTVI:CONDUCTINGTRAINING101PreparationforTraining103Icebreakers104OvercomingNervousness106ImpactintheClassroom108Videos:UsingThemtoTheirBestAdvantage110DealingwithDifficultBehavior113ResistancetoTraining116KeepingTraineesFocused118FlipChartDo’sandDon’ts121OverheadProjectorDo’sandDon’ts122ActivitiesandExercises123PAGEiv..........................10916$CNTS10-21-0407:57:57PSvContentsComputer-ProjectedPresentations125PresentationSkills127FacilitatorDo’sandDon’ts130Top10TipsforTrainers132Humor134DiversityintheClassroom136Post-CourseEvaluation138PARTVII:SPECIALIZEDTRAININGCOURSES143Orientation145ProductTraining147OutdoorTraining149ConferencesandSeminars152PARTVIII:EVALUATINGTHEIMPACTOFTRAININGONPERFORMANCEIMPROVEMENT155TargetingtheRightResults157LevelsofEvaluation158MeasuringTrainingResults163AuditingtheTrainingFunction165Benchmarking170PARTIX:DEVELOPINGTRAINERSANDFACILITATORS175Train-the-TrainerSessions177ProfessionalDevelopmentforTrainersandFacilitators179ProfessionalAssociations:AChecklistforSelectingandJoining181PARTX:SUSTAININGTHEIMPACTOFTRAINING183Manager’sRoleinSupportingTraining185CoachingforSkillsDevelopment186IndividualDevelopmentPlans188TheDevelopmentPlanningMeeting190MakingtheMostofDevelopmentPlanningMeetings195DevelopmentalLearningActivities197PAGEv..........................10916$CNTS10-21-0407:57:57PSviContentsPARTXI:GROWINGORGANIZATIONCAPACITY201MentoringBestPractices203ImplementingaMentoringProgram206TrainingandOrientationforMentorsandMentees209CareerPlanningPrograms211PromotingCareerSelf-Management213SuccessionPlanning215DesigninganIn-HouseSuccessionProgram218TenWaystoTakethe‘‘Success’’outofSuccessionPlanning221EnergizingHighPerformersThroughTrainingandLearningOpportunities223Index227PAGEvi..........................10916$CNTS10-21-0407:57:58PSPrefaceExpectationsabouttrainingpracticesandsolutionshavechangeddramaticallyinthepastfewyears.Organizationsregularlyrede-finethetermssuccessandperformancetomeetevolvingclientandemployeeexpectations.Atthesametime,thenumberoftrainingoptionsfortransferringlearninghasmushroomedsothate-learning,distancelearning,vid-eoconferencing,andself-directedprogramsarebecomingmorecom-monplaceascomparedwiththetraditionalclassroomsetting.Thetermtrainingitselfhasbeenbroadenedtothemoreinclusivetermoflearning—de