-------“XXKevinP.Coyne,StephenJ.D.Hall.etc1XXXX.2001XX112000XXXX6%200014.8/241998%4.9%200023.9/493993.6%1.6%20005.5/3379%200012.1/1305%20001.3/26200050%9938%27.95%200023%9930%50.7%22200182001821.2.3.70004.WTO.XXXXXX20001XX:1)2)3)3----111+///////4ProfitZoneJ2000.11/(SinaSohu)/(IntelDell)()()22XX52002.3.10RusselEisenstat&others.1)2)“2000”3)4)5)6).“”/----C.K.KevinP.Coyne,StephenJ.D.Hall.etc61//•••••••••/IT//27/••••••//////33/8//////34/ERPOnLineAnalysisProcess11911KevinP.Coyne,StephenJ.D.Hall..----“”ReliableReliable12121998/9/1010