SAP 保险行业解决方案(英文)XXXX_cnsap

IndustryOverviewIndustryInsurance(P&CandLife)©SAP2008/Page31.Industrycontext2.SAPsolutionoverview3.WhySAP?Topreasons4.SAPcustomersAgenda©SAP2008/Page3©SAP2008/Page41.Industrycontext2.SAPsolutionoverview3.WhySAP?Topreasons4.SAPcustomersAgenda©SAP2008/Page4©SAP2008/Page5IncreasingcustomerdemandsandneedforefficiencyaredrivingtheInsuranceindustryGlobalcompetitionInnovationandagilityComplianceandgovernanceDemandingcustomersProfitablegrowth(*)presentationisreflectingprimarilyP&CandLifeInsuranceKeyTrendsAreDrivingChangeintheInsuranceIndustryCompetitionanddemographicsarechangingthefaceoflifeinsuranceGrowthpotential&riskbalancingthroughemergingmarketsWeb-technologyforcingchangeNewentrantsindistributionsuchasretailersSpecializationcreatesdifferentiationFragmentedriskmanagementsystemsChangingrisklandscapeFinancialcrisisimpactSimplerandindividualizedproductsGeneration‘now’requiressuperiorserviceLesscustomerloyaltyduetopricesensitivityCostpressureonITandlossexpensesIncrease/defendmarketsharePressurefromcapitalmarkets©SAP2008/Page6ProvidesuperiorcustomerserviceforinstanceduringtheclaimscycleLeveragetechnologytoattractandretainprofitablecustomersDemandingcustomersInvestinginaglobalITplatformthatcancreateefficiencies,flexibilityandspeed:fasterroll-outofproductsImprovedimportanceofglobalsharedservicese.g.forFinancialAssetManagementorBillingGlobalcompetitionUseWeb2.0technologiestomarketdirectlytocustomersOrganizationalagilitytoadapttochangingbusinessrequirementsforexampleofagentandbrokernetworkDifferentiationthroughproductinnovationInnovationandagilityImplementationofenterprisewideriskmanagementsystemsIncreasecorporategovernanceformissioncriticalprojectsRequirementsderivedfromfinancialcrisisComplianceandgovernanceIncreaseoperationalefficiencythroughclaimsautomationGettingthefundamentalsofpricingrisksrightDrivesalesthroughhighqualityunderwritingandpricingbymulti-channelsupportandfastproductknowledgeroll-outProfitablegrowthFocusonimprovingcustomerservice,increasingrevenue,andoptimizingcostwhilecomplyingwithregulationsNeedforConstantInnovationAffectsIndustryBusinessModels©SAP2008/Page7TypicalCEOquestionsHowdoIattractandretainhighvaluecustomersanddistributorsandup-sell/cross-sell?HowdoIenableserviceandconveniencefordistributorsandconsumers?HowdoIpricerisksappropriately?HowdoIoptimizeoperationsandcontrolcosts?HowdoIreduceclaimsleakageandfraud?HowdoIcomplywithnewregulationsandimproveoperationalriskmanagementinachallengingfinancialenvironment?HowdoIreduceinsuranceoperationalandadministrativecoststhroughimprovedproductivityandautomation?HowdoIensurefasterreturnfromIT?NewAnswerstoOldQuestions!©SAP2008/Page8ClaimsCustomerReinsurersReinsurersRegulatoryOrganizationsBrokerRetailersBankAssuranceInternet@@CapitalMarketsCapitalMarketsIneffectivesalesandchannelmanagementDemandformultiplechannels&newproductsDecreasingcustomerloyaltyIsolatedsolutionsforcustomerinteractionsNocompleteviewonthecustomerPoorcustomerservice/knowledgeManualcumbersomefirstnotificationoflossInsufficientlosscontrol,frauddetection,andsoonImpactofclaimshandlingoncustomerrelationshipCost-intensiveclaimsprocessingInefficientfinancialandriskcontrollingLackofagilitytorespondtochangingdemandsInefficientadministrationofcompensationprocessesLimitedriskportfoliotransparencyLackof“straight-through”financialprocessesaddscostandinefficiencyRegulatorycomplianceviamyriadsystemsFinancialcrisisimpactInabilitytoReactQuicklytoChangeIsHamperingCustomerServiceandGrowth©SAP2008/Page9ClaimsCustomerReinsurersReinsurersRegulatoryOrganizationsBrokerRetailersBankAssuranceInternet@@CapitalMarketsCapitalMarketsImprovedservicesforsalesforce,agentsandbrokersSalesforceanddistributionflexibilitybysupportofflexibleincentiveandcompensationmodelsIncreasedmanagementcontrolthroughstreamlinedaccountingImprovedbillingandpaymentprocessesCompliancewithrisk-basedcapitalrequirementsImprovedriskmanagementapproachEffectivefinancialcomplianceandperformancemanagement360°viewaboutcustomeranywhereandatanytimeMulti-channeldeliveryofproductsandservicesImprovedclaimsandserviceprocessesSuperiorCustomerServiceHighdegreeofautomationandefficiencyacrosstheworkforceImprovedlosscostratiobyuseofnewtechnologyanduncoveredfrauddetectionpotentialVisibilityintobusinessprocessperformancethroughanalyticscapabilitiessuchasBusinessObjectsdashboardsCompetitiveandstreamlinedclaimsprocessingAdvancedsalesandchannelmanagementFasterResponsetoChangeIsUniquelyEnabledbySAP©SAP2008/Page10Agenda1.Industrycontext2.SAPsolutionoverview3.WhySAP?Topreasons4.SAPcustomers©SAP2008/Page10©SAP2008/Page11Improvedservicesforsalesforce,agentsandbrokersSalesforceanddistributionflexibilitybysupportofflexibleincentiveandcompensationmodelsAcceleratedandefficientrolloutof(new)incentivemodels(time-tomarket)SupportofdifferentLoBsandchannelsHighflexibilitytoadoptdifferentremunerationmodels(M&A),neworganizationalstructures,andportfolioassignmentsEfficientservicessuchasagentportalImprovedprofitviarule-andvalue-basedincentivecalculationImprovedautomationImproveaccuracytore