《新视野商务英语视听说》unit-3-On-the-Phone

UNIT3OnthephoneUNIT3OnthephonePartIWarmupPartIIListeningpracticePartIIISituationalimitationPartIVSpeakingpracticePartVTeacherevaluationAftercompletingthislesson,studentsshouldbeableto:-----answerthephone;-----asktobeconnected;-----connectacaller;-----leavemessages;-----dealwithproblemsbytelephone.LearningObjectives1.Brainstorm2.SumupPartIWarmup▲Howdoyoumakeaphonecall?▲Whatexpressionswouldyouliketousewhenringing?▲HowtoanswerandspeakonthephonePartIIListeningpracticeTask1Task2LanguagepointsPracticalListeningFollowuppracticeWorkinpairs.Thesearetwelvetelephonetips.Choosethecorrectwordsfromthelisttofillintheblanks.Key:advance;documents;Schedule;distractions;pretend;interrupting;clearly;argue;polite;lengthymisunderstood;hearPartⅠWarm-upPartII.ListeningpracticeTask1:TranslatetheChinesesentencesintoEnglishfirst.Thenlistentothedialogueandcheckyourtranslations.(1)Pleaseputmethroughtoextension586.(2)Holdon,please.(3)I’dliketospeaktoMr.Li,please.(4)Who’scalling,please?PartⅡListeningPracticeTask2NewWordsandExpressions:Singapore新加坡atthemoment目前leavefor前往expect预期check核实PartⅡListeningPracticeTask21.b---e---g---f---d---a---c2.(1)Singapore(2)Hehasjustleftforaworkshop.(3)Inhalfanhour.(4)13466386913PartⅡListeningPracticeOralpracticeWorkinpairstomakedialoguesaboutcalling.Howtoanswerandspeakonthephone(1)AnsweringthephoneAskingforsomeonePuttingsomeoneonholdThepersonwantedisnotavailableRingoffPartⅢLanguageFocusAFollow-upPracticeⅢ-1Listentothefollowingshortconversationstwiceandfillintheblankswiththewordsyouhear.(1)word,Hang(2)office,Toy(3)out,back(4)extension,(5)off,lineFollow-upPracticeⅢ-1Alice:Excuseme,sir,areyouMr.Hayes?Bill:Yes,I’mBillHayes.Alice:AreyoutheGeneralManageroftheBeautifyCosmeticCorporationinAmerican?Bill:Yes,exactly.Alice:Hodoyoudo,Mr.Hayes?I’mAliceWang,ManagerofHumanResourcesattheBeijingSanmeiFactory.I’mhereespeciallytomeetyou.Bill:Howdoyoudo,MissWang?It’sverykindofyoutocomeallthewaytomeetme.Alice:Mypleasure.To:Date:29thJanuaryTime:10:00a.m.MessageFrom:Company:Telephone:Message:Takenby:Follow-upPracticeⅢ-2To:LouisePaulsonDate:29thJanuaryTime:10:00a.m.MessageFrom:PaulJacksonCompany:GrandioseTelephone:[phone]Message:Rightbacktotalkabouttheorder;it’surgentTakenby:RoyFollow-upPracticeⅢ-2NoteAtelephonenumberinUS610--928—8966Ifyouarecallingfromabroad,youmustaddtheinternationaltelephonecodeforthecountry.China’sinternationaltelephonecodeis0086,andthatofUSAis001.statenumbertownnumberlocaltelephonenumberNoteHowtomakeaninternationalphonecall用座机：00+国家代码+区号+号码（或+手机号码）00441337123456long-distancecallfromoutsideUK中国：86；美国：1；英国：44；泰国：66用手机：主叫国际字冠+被叫国家代码+被叫号码0118613900000000(USAtoChina)001976-325-1000(ChinatoUSA)中国：00；美国：011；英国：010Doyouhaveanyfriendsorrelativesabroad?Doyouoftencallthem?IfyouhaveafriendwholivesinLondonandhishomephonenumberis02074666889,howwouldyoumakeaphonecalltohim?DiscussScene1Calloneofyourclassmatesandaskhimorhertobringyouadictionarytomorrowmorning.Scene2Supposeyoucan’tcontactthepersonyouwantandaskherroommatetotakeamessage.OralPracticeMethod:Workingroupsandtotrytomakeadialogueaboutcalling.NewWordsandExpressions:connect接通电话haveawordwith与…商谈onbusiness出差assemblycoffeetable组合咖啡桌quality质量negotiation协商strike罢工PartⅣVideo1---LeavingamessagePartⅣVideo1-Pre-viewingTo:Date:29thJanuaryTime:10:00a.m.MessageFrom:Company:Telephone:Message:Takenby:1.FTFTTF2.Message1TellMr.Mattewsthatthey‘vejustreceivedthesampleoftheassemblycoffeetableandarequitesatisfiedwithit.Message2They’requitehappywiththequalityandthedesignofthetable,butthepriceistoohigh,theyneedanegotiationonit.Message3InformMr.Schulzwon’tarriveatourcompanythatearlythisSaturdaybecauseoftherailstike.PartⅣVideo1-Viewing答案1.Readthefollowinginstructionsabouthowtoleaveamessage.a.introductionb.statethetimeofdayandyourreasonforcallingc.makearequestd.leaveyourtelephonenumbere.finish2.Workinpairs.Usethefollowinginformationtomakeaphonedialoguewithyourpartner.PartⅣVideo1Post-viewingHowtoanswerandspeakonthephone(2)ProblemsReasonsforcallingRequestingPartⅤLanguageFocusBFollow-upPracticeⅤ-11.NumbersNames(1)875-9368(4)Bartholomew(2)305-636-8430(5)Holt&Frier(3)5312/A12(6)DINER2.(1)whowouldyouliketospeakto(2)Whatnumberdidyouwant(3)you’vegotthewrongnumber(4)sorrytohavedisturbedyoudial拨电话Directory姓名地址簿placeanorder下订单sofar迄今为止rushorder急活Cellphone手机PartⅥVideo2NewWordsandExpressions:Pre-viewing-1Workinpairs.Whatdifficultiesareyoulikelytomeetwhenyoumakeaphonecall?PartⅥVideo2Video2:Doyoulikeyourjob?Viewing:1.Watchthevideo.Asyouwatch,choosethebestchoiceforeachstatement.acccbc2.cdbaIntroducetheusualsixstepstotakewhenmakingabusinesstelephonecall.1).IntroduceYourselfandYourCompany2).TaketheComplaintoutoftheCall3).StatethePurposeoftheCall4).AnInterest-CapturingStatement5).RequestanAppointment6).OvercomeResistancePartⅥVideo2Post-viewingRolePlay(page42)TheEnd