ISOIEC 17025质量指南(1)

ACBCOMPNAY1800NW169THPI,BEAVERTON,OR97006ISO/IEC17025QUALITYMANUALRevision1Date:4/16/04UNCONTROLLEDCOPY□CONTROLLEDCOPY□Serial#_________IssuedTo:___________________________Date:___________ABCCompanyISO/IEC17025QUALITYMANUALREV.1DATE:4/16/04PAGE2OF17TABLEOFCONTENTSIntroduction………………………….……………………………………………………………4QualityManualDistributionandApproval…………………………………………………….4QualityPolicyStatement…………….…………………………………………………………54.0ManagementRequirements.......................................................................................64.1Organization..............................................................................................................64.2QualitySystem..........................................................................................................84.3DocumentControl.....................................................................................................84.4ReviewofRequests,Tenders,andContracts...........................................................94.5SubcontractingofTestsandCalibrations...............................................................104.6PurchasingServicesandSupplies..........................................................................104.7ServicetotheCustomer..........................................................................................114.8Complaints..............................................................................................................114.9ControlofNonconformingTestingand/orCalibrationWork....................................114.10CorrectiveAction.....................................................................................................124.11PreventiveAction....................................................................................................124.12ControlofRecords..................................................................................................134.13InternalAudits.........................................................................................................144.14ManagementReviews.............................................................................................145.0TechnicalRequirements........................................................................................155.1TechnicalRequirements–General.........................................................................155.2Personnel................................................................................................................155.3AccommodationsandEnvironmentalConditions....................................................165.4TestandCalibrationMethodsandMethodValidation.............................................175.5Equipment...............................................................................................................205.6MeasurementTraceability.......................................................................................225.7Sampling.................................................................................................................235.8HandlingandTransportationofTestand/orCalibrationItems................................235.9AssuringtheQualityofTestandCalibrationResults.............................................245.10ReportingtheResults..............................................................................................24ABCCompanyISO/IEC17025QUALITYMANUALREV.1DATE:4/16/04PAGE3OF17INTRODUCTIONABCCompanyrecognizesitsresponsibilityasaproviderofqualitytestingservices.Tothisend,ABCCompanyhasdevelopedanddocumentedaqualitymanagementsystemtobettersatisfytheneedsofitscustomersandtoimprovemanagementofthecompany.ThequalitysystemcomplieswiththeinternationalstandardISO/IEC17025,1999andISO9001:2000.Thismanualhasbeenpreparedtodefinethequalitysystem,establishresponsibilitiesofthepersonnelaffectedbythesystem,andtoprovidegeneralproceduresforallactivitiescomprisingthequalitysystem.Inaddition,thismanualisutilizedforthepurposeofinformingourcustomersofthequalitysystem,andwhatspecificcontrolsareimplementedtoassureservicequality.QUALITYMANUALDISTRIBUTIONANDAPPROVALThismanualwillberevisedasnecessarytoreflectthequalitysystemcurrentlyinuse.Itisissuedonacontrolledcopybasistoallinternalfunctionsaffectedbythequalitysystemandonanuncontrolledcopybasistocustomersandsuppliers;although,itcanbeissuedtocustomersonacontrolledcopybasisuponcustomerrequest.ThemethodsforcontrolanddistributionofmanualsareexplainedinControlofMPSQualityManual,procedure#QA-001.TheQualityManagerandCEOapprovechangestotheQualityManual.ABCCompanyrecordstherevisionlevel,issuedateandauthorizedsignaturesinthemasterQualityManual.ABCCompanyISO/IEC17025QUALITYMANUALREV.1DATE:4/16/04PAGE4OF17QUALITYPOLICYSTATEMENTABCCompanyiscommittedtothecontinuousimprovementofprocessesandproductstoachievecustomersatisfaction.Itisthereforeourpolicyto:Consistentlyprovidequalityproductsandservicesthatconformtocustomerrequirements.Deliverourtestingserviceswithaccurateandquicktestresults,whilemaintaininganeconomicalval