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精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ACTIVITIESJOBCATEGORIES:TOURDESKATTENDANTAEROBICINSTRUCTORASSISTANTACTIVITIESDIRECTOREQUIPMENTSUPERVISORBEACHATTENDANT精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ACTIVITIESJOBCATEGORYWINNERTOURDESKATTENDANTSHERATONFIJIRESORTTASKSHOTELORIENTATIONDEPARTMENTORIENTATIONKNOWINGTHETOURSOFFEREDGUESTCOMPLAINTHANDLINGGUESTRELATIONSSKILLSTOKNOWALLEQUIPMENTAVAILABLEFAMILIARITYWITHWEEKLYACTIVITIESPROGRAMMEKNOWLEDGEOFTYPESOFAEROBICSOFFEREDSAFETYPROCEDURESANDFIRSTAIDFAMILIARITYWITHCONTROLSYSTEMSFORGAMESANDEQUIPMENTANDTHEPRODUCTIONOFANINVENTORYANDCONTROLSYSTEMCARRYINGOUTMISCELLANEOUSACTIVITIESISSUEANDRECLAIMOFTOWELSFROMTOWELBUREMANNINGTHEBEACHBUREKNOWINGTHEVOUCHERANDCONTROLSYSTEMSPROMOTINGGROUPPARTICIPATIONANDENCOURAGINGACTIVITIESTEACHINGASAILBOARDLESSONTEACHINGAHOBIECATSAILINGLESSONTAKINGTHEWATERPOLOACTIVITYGIVINGTHESAILINGTHEORYLECTUREGIVINGTHESAILBOARDTHEORYLECTURECARRYINGOUTTHESAILBOARDFREESTYLEDEMONSTRATIONRUNNINGTHEHOBIECATSTAGGEREDREGATTARUNNINGTHESHERATON/REGENTREGATTACARRYINGOUTTHESAILBOARDCOMPETITIONDONGTHEHOBIEJOYRIDEACTIVITYSETTINGUPTHEVOLLEYBALLANDKNOWINGTHETHEMESORGANIZATIONOFMINI-TOURNAMENTS精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料ACTIVITIESJOBCATEGORYWINNERTOURDESKATTENDANTSHERATONFIJIRESORTTASKS(continuingfrompreviouspage)TAKINGTHEMORNINGJOGORWALKCARRYINGOUTTHEPRE-STRETCHCLASSKNOWLEDGEOFCHILDREN’SPROGRAMMESCHILDREN’SMORNINGJOG,WALK,SHELLHUNTOROTHERMORNINGEVENTCHILDREN’SSWIMMINGLESSONSANDGAMESACTIVITYCHILDREN’SQUIZCHILDREN’SMEALCHILDREN’STREASUREHUNTCHILDREN’SMOVIEEXCURSIONTOTHELOCALCARVINGVILLAGESCAVENGERHUNTANDCRABRACECHILDREN’SEARLYEVENINGGAMESACTIVITIESCHILDREN’SPAINTINGCOMPETITIONLAUNCHINGANDRECOVERINGSAILBOARDS,HOBIESANDOTHERCRAFTSOPERATIONOFCHASEBOATCHILDREN’STALENTSHOWEVENTANDPREPARATIONPRODUCEANINVENTORYANDCONTROLSYSTEMFORSIGNINGOUTEQUIPMENTMAINTAININGSECURITYOFEQUIPMENTREPAIRSSAFETYSUPERVISIONANDPROCEDURESREPAIRSSAFETYSUPERVISIONANDPROCEDURESTOURDESKORIENTATIONG.R.O.TRAININGALLASPECTSOFTHETOURDESKANDPROCEDURES精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:HOTELORIENTATIONSTANDARD:=====================================================================PROCEDURE:精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:DEPARTMENTORIENTATIONSTANDARD:ALLACTIVITIESSTAFFWILLKNOWTHEFUNCTIONSANDROLEOFTHEDEPARTMENT,THERULES,ANDREGULATIONSWHICHGOVERNIT,ANDTHEIROWNROLEWITHINIT.======================================================================PROCEDURE:1.Introductionontheroleandgoalsofthedepartmentandthestandardsofservicewewillaimtomeet.2.Explanationofthetrainingscheduleforeachemployee,andwhatthetraininginvolves,plustheimportanceofit–schedulegiveoutforbothweeks.3.Showingofdepartmentalstructureandlineofcommand.Thiswillbedoneusingalinechart.Reasonsforitandtheimportanceofitwillbestressed.4.Explainingofthefunctionsofthedepartment,i.e.theproductofit,theoutlets,andequipment,thefunctionsofvariousjobcategories.Jobdescriptionwillbegivenoutandexplainedthoroughly.5.Howthedepartmentrelatestootherdepartments-Particularlyfoodandbeverage,FrontDesk,Sales.6.ThepersonnelfunctionsoftheActivitiesDepartment:-a)whohiresemployees.b)whoorientsemployees.c)whoconductsongoingtraining.d)complaintproceduresandstyleofmanagement.e)whenandbywhommeetingsareheldwithinthedepartment.f)disciplinaryaction/probationaryperiod.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料PROCEDURES:(continued)1.Rulesandregulationsofthedepartment.Handoutgivenandtheimportanceofabidingthemwillbestressed.Appearancestandards.2.Allstaffwillbegivenatourofthepropertywithparticularnotebeingtakenof–Ballroom,MaloloLounge,portsO’pollarea,Mekearea,Gardens,Beachbure,Tenniscourts,Tour/activitiesdesk,Beach.3.RelationshipwithFishFijiLimitedandotherconcessions.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:KNOWINGTHETOURSOFFEREDSTANDARD:EACHEMPLOYEEWILLHAVEABASICKNOWLEDGEOFALLTOURSOFFEREDBYTHETOURDESK.======================================================================PROCEDURE:STAFFMUSTKNOW:1.Theroleofthetourdesk.2.Alltoursandoperatorshandoutsofallmajortouroperatorswillbegiveout.3.Thedifferenttypesoftours.4.Howthetoursoperate–frombookings,topaying,toconfirmation,andtothetrip.5.Averbaltestwillbegiven精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:GUESTCOMPLAINTHANDLINGSTANDARD:ALLSTAFFWILLKNOWHOWTOHANDLEACOMPLAINTQUIETLYANDEFFECTIVELY==========================