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精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料PROCEDURES:(continued)1.ActivitiesDeskArea–-Checkthatalldrawersarelocked.-Checkthata‘closed’signandanyothersignneededisinplace.-Ensurethatnothinghasbeenleftout.-Checkthe‘Equipmentissue’booktoseeifanygamesareunaccountedfor.1.OtherAreas–-CheckthevideoroomtoensurevideosareputawayandthattherecorderandtheTVarelocked.-Checktheballroomtoensurenothinghasbeenleft.Allequipmentshouldbelockedatnightandallsecuritymeasuresmustbeadopted.Thesechecksmustbedonenightly.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:PEPAIRESTANDARD:PROCEDURE:精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:SAFETYSUPERVISIONANDPROCEDURES.STANDARD:BOTHEMPLOYEESWILLBERESPONSIBLEFORENSURINGTHATSAFETYPROCEDURESARECARRIEDOUT,ANDTHESUPERVISIONOFALLSAFETYASPECTS.PROCEDURE:TheActivitiesDepartmentisresponsibleforthesafetyofalltheactivitiesitoffers.Boththeequipmentsupervisorandtheassistantmustbefullyawareofallsafetyproceduresandmustsupervisetheirimplementation.Specificrulestobeadheredtoare:ONTHEBEACH1.Lifejacketsshouldbeofferedtoanyguestwhogoesoutonthewater.2.Thechaseboatshouldalwaysbeavailableatshortnotice.Itmustbeequippedwithpaddlesandlifejackets.3.Noboatsshouldgooutinweathernotsuitedtotheboatortheguest.4.TheBeachAttendantondutymustkeepawatchonallboatsthatareout.Intheeventthathe/shehastogooutinthechaseboat,theBeachBureattendantshouldbeinformed.5.Acarefulwatchmustbemadewhenchildrenareonthebeachorusingequipment.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料PROCEDURES:(continued)6.Allbeachswimmersmustbewatchedcarefully–intheeventofwavesoranundercurrent,guestsmustbewarnedofthedangers.7.Allequipmentinusemustbesafetycheckedregularly8.Beforeorganizinganyeventoractivitynearoronthewater,allsafetyconsiderationsshouldbemade.Norisksaretobetaken.Ifthereisanydoubtastothesafetyofanevent,itwillnotbecarriedout.Preparationisvital.BYTHEPOOL9.Thebeachtowelattendantisresponsibleforthesafetyofallguestsinornearthepool.He/sheshouldkeepaneyeonallswimmersandbepreparedtoassistinanyfirstaidorrescue.10.--Arescuepoleshouldbeeasilyaccessible.11.--Chairsshouldbesetbackfromthepooltoavoidanytripping.12.--Aspecialwatchshouldbecarriedoutwhenchildrenare-inthepool.13.--Duringallactivities,whetherlandorwaterbased,safetyproceduresmustbecarriedout.14.--Whenpreparinganactivity,beawareofanypotentiallydangeroussituationswhichmayoccurandwhichcould,withproperplanning,beavoided.15.--Withfitness,aerobicsandjoggingeventsbesurethatallguestsarefitenoughtopartakeandthatnonehaveseriousillnessesordisabilitieswhichcouldputthematrisk.Alsoensureregularpulsechecksaremadeduringtheactivity.16.--Inany‘contact’activities,attempttoreducethe--contactinyourintroductorytalk.Ensurethatno--unnecessarycontactispossible精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料PROCEDURES:(continued)17.Inswimmingactivities,besuretomonitoreveryoneinthepool.Introducerestbreakswherenecessary.Ingeneral,safetymustbetheprimeconsiderationwhenplanningallevents.Beforeplanning,askyourselves:18.Istheequipmenttobeusedsafe?19.HaveIcateredforallpossibilities?20.Isfirstaidequipmentandsafetyequipmentnearby?21.DoIknowwhattodointheeventofanemergency?22.HaveIcateredforallages,particularlychildren?23.Areanyrisksinvolved?Ifsohavetheybeenminimized?Makesureallquestionscanbeansweredcorrectlybeforeholdinganyactivity.OtherrulesmaybeaddedinthesafetyandfirstaidlecturepreparedbythePersonnelDepartment.Thosementionedaretobetreatedasstrictguidelines.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:TOURDESKOPIENTATION.STANDARD:BOTHSTAFFWILLHAVEKNOWLEDGEOFTHEWORKINGSOFTHETOUEDESK.PROCEDURE:TheTourDeskOrientationwillfollowcertainsteps:1.Introduction2.GoalsoftheTourDesk3.Thestructureofcommand–re–outlined4.Thefunctionsofthetourdesk–anddaytodayresponsibilities5.HowtheTourDeskrelatestootherdepartments6.TherulesandregulationsoftheTourDesk,andtheStandardsrequired7.Thenamesandnumbersofallthepeopletheattendantwillhavetodealwithconfirmationproceduresmeetandgreetetc.8.Summaryandtestofallinformation,tasks,andprocedures.Thisprocedurewillbecarriedoutintwoways–inatheorylectureandinapracticalwayattheTourDesk,involvingoperationalproceduresandroleplay.精品资料网（）25万份精华管理资料，2万多集管理视频讲座精品资料网（）专业提供企管培训资料STANDARDSANDPROCEDURESDEPARTMENT:ACTIVITIESJOBCATEGORY:TOURDESKATTENDANTHEAD:G.M.APPROVAL:DATE:TASK:G.R.O.TRAININGALLASPECTSOFTHETOURDESKANDPROCEDURESSTANDARD:PROCEDURE:(Knowledgeclasseswillfollowtheformatof:24.Introduction25.Lecture26.Test27.Summary)(Skillsclasseswillfollowtheformatof:28.Introduction29.Dem