B010296SigmaGB培训教材DMAIC的定义

16σ6σMincolns’6σMincolns’200526σ6σMincolns’6σMincolns’2005DMAIC麽636σ6σMincolns’6σMincolns’2005••産•CTQ()•••46σ6σMincolns’6σMincolns’20056CTQ5432156σ6σMincolns’6σMincolns’200565CTQ432166σ6σMincolns’6σMincolns’2005–––76σ6σMincolns’6σMincolns’2005––86σ6σMincolns’6σMincolns’2005PC—–PC96σ6σMincolns’6σMincolns’2005552106σ6σMincolns’6σMincolns’2005PCPC15PC15116σ6σMincolns’6σMincolns’2005—126σ6σMincolns’6σMincolns’2005136σ6σMincolns’6σMincolns’20056CTQ54321146σ6σMincolns’6σMincolns’2005産156σ6σMincolns’6σMincolns’2005///166σ6σMincolns’6σMincolns’2005内––––––––176σ6σMincolns’6σMincolns’2005PC—PCxx186σ6σMincolns’6σMincolns’2005—196σ6σMincolns’6σMincolns’20056CTQ15432CTQ6CTQCTQCTQCTQ206σ6σMincolns’6σMincolns’2005CTQ産/6CTQCTQCTQ6CTQ216σ6σMincolns’6σMincolns’2005麽…/産226σ6σMincolns’6σMincolns’2005VOC——/——産/——————産/——236σ6σMincolns’6σMincolns’2005産産(FocusGroup)産VOC6246σ6σMincolns’6σMincolns’2005••爲256σ6σMincolns’6σMincolns’2005VOCCTQ2CTQVOCCTQ麽?1-/産2-産/3-爲爲CTQCTQ——22266σ6σMincolns’6σMincolns’2005—VOC爲CTQVOCCTQ(CTQ)(KeyIssues)(VOC)麽276σ6σMincolns’6σMincolns’2005CTQ1.-MustBeCTQ2.-PerformanceCTQ産爲3.-Delighters爲286σ6σMincolns’6σMincolns’2005——(CTQ)ExcitingExciting((Surprise&DelighterSurprise&Delighter)),,33MatureTransformationMatureTransformation4indifferent22((attributes,performance,attributes,performance,OnedimensionalOnedimensional)),,xx1BasicBasic((Inhibitors,Must,Inhibitors,Must,Dissatisfier))296σ6σMincolns’6σMincolns’2005–-–––-––––-––––306σ6σMincolns’6σMincolns’2005PC–••10•24•316σ6σMincolns’6σMincolns’2005OperationalDefinitionDMAIC爲326σ6σMincolns’6σMincolns’2005CTQCTQ—CTQCTQ336σ6σMincolns’6σMincolns’2005346σ6σMincolns’6σMincolns’2005:60%95ISO9000356σ6σMincolns’6σMincolns’2005CTQ?CTQ!366σ6σMincolns’6σMincolns’2005PC–爲CTQCTQCTQ—PC10CTQ:PC爲PC1010376σ6σMincolns’6σMincolns’2005—CTQ386σ6σMincolns’6σMincolns’2005—396σ6σMincolns’6σMincolns’20056CTQ15432406σ6σMincolns’6σMincolns’2005416σ6σMincolns’6σMincolns’2005––()麽426σ6σMincolns’6σMincolns’2005••/•爲•産産•—436σ6σMincolns’6σMincolns’2005SIPOC/COPISSIPOC/COPIS産/CTQ産産()産CTQCTQSupplierInputProcessOutputCustomerPSCIO446σ6σMincolns’6σMincolns’2005SIPOC/COPISPSCIO456σ6σMincolns’6σMincolns’2005SIPOC/COPISPSCIO466σ6σMincolns’6σMincolns’2005PSCIO476σ6σMincolns’6σMincolns’2005––––––486σ6σMincolns’6σMincolns’2005………496σ6σMincolns’6σMincolns’20056σ?506σ6σMincolns’6σMincolns’2005()516σ6σMincolns’6σMincolns’2005–526σ6σMincolns’6σMincolns’2005PC—PCPCPass/NGPCPassNGPCPCPCPCPCPC536σ6σMincolns’6σMincolns’2005—546σ6σMincolns’6σMincolns’20056CTQ54321556σ6σMincolns’6σMincolns’2005566σ6σMincolns’6σMincolns’2005爲–––––576σ6σMincolns’6σMincolns’2005Xy:産X産:XsY=ƒ(X1,X2,X3,X4)Y=ƒ(X1,X2)Y=ƒ(X1X2…)586σ6σMincolns’6σMincolns’2005596σ6σMincolns’6σMincolns’2005’’’’’…30–10010-20X8–12X4-10X2-4X606σ6σMincolns’6σMincolns’2005()Cause&Effect(Fishbone)Diagram:産産(X)(Y)616σ6σMincolns’6σMincolns’2005(Xy)(X)626σ6σMincolns’6σMincolns’2005”爲麽”爲麽“爲麽”爲……636σ6σMincolns’6σMincolns’2005—646σ6σMincolns’6σMincolns’2005PC—PC656σ6σMincolns’6σMincolns’2005YYYCT=53COPQCT=358CT=53COPQ666σ6σMincolns’6σMincolns’2005XXX(SOP’s)CT=53CT=53COPQCOPQCT=3581676σ6σMincolns’6σMincolns’200530–10010-20X8–12X4-10X2-4X686σ6σMincolns’6σMincolns’2005CTQ696σ6σMincolns’6σMincolns’2005-CTQ706σ6σMincolns’6σMincolns’2005716σ6σMincolns’6σMincolns’20051.54321543211726σ6σMincolns’6σMincolns’20052.2543215432159139=5=1=736σ6σMincolns’6σMincolns’20053.543215432159133746σ6σMincolns’6σMincolns’20054.9=5=1=11915391541531373552531115432159134756σ6σMincolns’6σMincolns’20055.1128256562633.724.716.916.97.833.758.475.392.2100.00100200300020406080100DefectCountPercentCum%PercentCountParetoChartforsmallys2611915112391545615313827355256531115432159135CTQyXs766σ6σMincolns’6σMincolns’20056CTQ54321776σ6σMincolns’6σMincolns’2005爲786σ6σMincolns’6σMincolns’2005爲爲796σ6σMincolns’6σMincolns’2005——爲麽‘’-“BusinessCase”————爲806σ6σMincolns’6σMincolns’2005PC—xxxxxx10816σ6σMincolns’6σMincolns’2005爲麽?爲麽麽:•爲6•産6•爲6爲産6826σ6σMincolns’6σMincolns’2005CTQCTQ–––836σ6σMincolns’6σMincolns’2005PC—xxxxxx846σ6σMincolns’6σMincolns’20056Sigma6Sigma…ProcessMaps()Control()Improve()Analysis()Capabilityanalysis()DataCollection()MSA(GR&R)DataCollectionPlanning()FMEA()Cause&EffectMatrix())Measure()Define()856σ6σMincolns’6σMincolns’2005麽?産866σ6σMincolns’6σMincolns’2005•200227XXXXSMTxxxx6%•–(10%)–510%–200227•Yxx(mil3)•15001700mil3•:PC()•xxDPMO876σ6σMincolns’6σMincolns’2005••–––Y:––:–:•••••886σ6σMincolns’6σMincolns’2005—896σ6σMincolns’6σMincolns’20056CTQ54321906σ6σMincolns’6σMincolns’2005CTQ