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Level5Unit11/4ListeningJessicais35yearold.Shegraduatedfrommiddleschool20yearsago.Thisyearhermiddleschoolclasshasits20yearclassreunion.Allofherclassmatesandteacherswereinvitedtoattend.Itwasgoingtobeatahotelnearwheretheirschoolusedtobe.Likemanyotherbuildings,theschoolhadbeentorndown.Ithadbeenreplacedbysomeapartmentbuildings.Atfirst,shewasn’tsureifshecouldgotothereunion.Onereasonwasthattherewasn’tanyoneinparticularthatshewantedtosee(fromherschooldays).Anotherreasonwasthatshewasverybusy.Shewasaworkingmotherwithaboy8yearsoldandahusbandwhoisrarelyathome.Goingtotheunionmeantthatshewouldhavetoarrangeforsomeonetotakecareofthingswhileshewasaway.Thatwouldn’tbeeasy.Shedidn’twanttotakeherboywithher,andherhusbandwouldn’ttaketimeofffromwork.ThenshegotamessagefromSharon,oneofheroldclassmates.SharonwascontractingIntheschoolreunion.TheyexchangemessagesandJessicasaidshewouldn’tmakeit.ThenSharongaveheracall,andtheytalkforalmostanhour.Sharonreallywantedhertocome,andsodidthecoupleofJessica‘s’oldfriendsTheywereallwanderinghowshewasdoing.Noneofthemhasseenorheardfromhersincegraduation.Theywereaspeciallycareersshehadn’tgonetothefirstreunion10yearsago.Jessicadecidedtoarrangethingsothatshecouldgo.Herhusbandfinallyagreedtotakecareofthingswhileshewasaway.Heagreedtodoit,becausehermotherhadofferedtocomeandstayedforawhile,soJessicacouldattendthereunion.Sinceheandhermotherdidn’tgetalong,hedecidedtochangehisscheduleandworkfromhomeforafewdays.Hereallydidn’twanthismothertocomethoughhedidn’tsayso.Whenshegottothereunionshewasshocked.Everyonehadagedsomuchandmanywereoutofshape.Somewhousedtobegoodlookinghadlosttheirlookscompletelyandotherslookedmuchbetterthanbefore.Itwasstrangehowtimehadchangedpeopleinsuchdifferentways.Anyway,shedecidedsinceshewasthere,shewouldtrytoenjoyit.VocabularyToreplacesomethingmeanstoputsomethingelseinitsplace.Whensomethinggetsoldandbeginstobreakdown,itmayneedtobereplaced.Thepersonwhoreplacessomeoneistheperson’sreplacement.Totearsomethingdownmeanstobreakitapart.Totearapersondownmeanstohurtthembysayingnegativethingsaboutthem.Itmaytakealongtimetoteardownabigbuilding.Toconstructsomethingmeanstobuilditorputittogether.Largeconstructionprojectsincludebuildings,bridgesandorganizations.Theoppositeofconstructiveisdestructive.Tobeconstructivemeanstohelpbuildanideaorprocessbycontributingsomethinghelpful,suchaspositivefeedback.Toorganizesomethingmeanstoarrangethingsinanorderlylogicalway.Anorganizationissomethingthathaslogicalstructuresuchasawell-managedcompany.Somepeoplearepoorlyorganized,sotheyhaveahardtimefindingthings.Theyaretoodisorganizedtogetanythingdoneontime.Aneventorpartycanbewellorganized,poorlyorganizedorcompletelydisorganized.Whenthingsarenotarrangedwell,youneedtoorganize.Tosupportsomethingsuchasanideaistohelpaddstrengthtoit.Theoppositeofsupportistoundermineorweaken.Ifyousupportsomeone,itmeansyouaretryingtohelpthemsucceed.Toworkagainstsomeonemeanstounderminethem,ormakethemlesseffective.Publicinformationisavailabletoanyonewhowantstoknowit.Ifastoreisopentothepublic,itmeansanyonecancomein.Apubliccompanymakesitssharesavailableforpurchasebyanyinvestor.Manypeoplemakemoneybyinvestinginpubliccompanies.Anyonecaninvestinapubliccompanybybuyingitsshares.Privateinformationisnotopentoeveryone,butisonlyavailabletotrustedfriendsorfamily.Informationaboutone’ssecrethopesanddreamsisusuallyprivate.Youhadbetterkeepinformationaboutyourpasswordsprivateoryoumaylosealot.Thepasswordtoyourbankaccountisprivateinformation.Mostpeoplekeeptheirpersonalinformationprivate.Confidentialinformationissecretinformation.Confidentialinformationisnotsupposedtobesharedwithothers.Thedetailsofasecretdesignorhowacompanymakesdecisionsareoftenconfidential.Revealingconfidentialinformationmaybeillegal.Gossipisinformationthatisoftenexchangedbecauseit’sexcitingorfun,eventhoughitmaynotbetrue.Officegossipisoftenentertainingbutitcanalsobedamaging.Gossipmayhurtorembarrassthepersonbeinggossipedabout.Peoplewhogossipoftenenjoyembarrassingorhurtingotherpeople.Opinionsarewhatpeoplethinkorfeelaboutsomethingasaposetofactsorinformation.Factualinformationisbasedonfactsorevidencesbutopinionsarewhatpeoplethinkorfeel.Someone’sopinioniswhattheythinkorfeelaboutsomething.Opinionsoftendiffer,andwhentheydopeoplemayargue.DialogueM:IsthistheAceservicecenter?W:Yes,itis,sir.MayIhelpyou?M:Yes,I’mcallingtocomplainaboutyourservice.W:Certainly,sir.I’msorrytohearthat.LetmeseeifthereissomethingIcandotohelpyou.Pleasetellmewhathappened.M:Iorderedanewwashingmachineonyourwebsite.Itwasmorethanaweekago.W:Beforeyougoon,mayIhaveyourordernumberplease?M:Sure,it’sABC1005.W:AndmayIhavethelastfourdigitsofyoursocialsecuritynumber?M:Idon’thaveasocialsecuritynumber.I’manillegalalien.W:Veryfunnysir.OK,then,whatisyourfirstpet’sname?M:MisterKitty.W:OK.Iseeyourorderinformation.Now,what’stheproblem?M:Iorderedawashingmachineandpaidforit.ThenIchoseadeliverydatefromasetofchoices.Itwassupposedtobedeliverytoday,butit’sstillnothere.W:Didanyonecontactyou?M:No,Ihaven’treceivedanymessages.W:I’msorrytohearthat,sir.W:Iseeherethatthewashi