DELL6SIGMAGBTRAINING7-2

BPILevelIGreenBeltGlobalBPICopyright©2002DellComputerCorporationRevision05280216BPILevelIModule2-DefineDefineMeasureImproveAnalyzeControlReportBPIModelBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280217ModuleObjectives:DefineReviewBPIprojectselectioncriteriaDefineprojectandscopeCreateas-isanddesired-stateproblemstatementsCreateanas-isprocessmapEnteryourprojectintoProjectTrackingToolBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280218ProjectSelectionCriteriaAddresseskeybusinessissueUnknownrootcauseRequiresateamtocompletePotentialsavingsof$50,000SupportedbymanagementCompletewithin6monthsModeratecomplexityIsthisasolutioninsearchofaproblem?BPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280219ProjectSelectionMatrixCurrentknowledgelevelofpotentialsolutionImpactHighLowDolater!Nevergetto!LowDonow!BlackbeltprojectsGreenbeltprojectsHighBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280220ProblemStatementWhycreateaProblemStatement?TomaintainfocusToavoidproject“creep”Tomeet6monthprojectdurationA“Good”ProblemStatementShoulddescribetheas-isanddesired-stateoftheissueIseasilyunderstoodIncludesanounandverbIsactionable,bounded,andmeasurableBrief(1or2sentenceslong)BPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280221As-IsandDesiredStateProblemStatementsAs-isproblemstatementPTT,DefinitionDescribestheproblemasitistodayShouldnotincludecausesShouldnotimplysolutionsAsspecificaspossibleIncludesmeasurementDesired-stateproblemstatementPTT,ObjectiveWhatyouwanttoachievebysolvingtheproblemBeasobjectiveaspossibleBeasspecificaspossibleIncludesmeasurementgoalBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280222ClassExercise:ProblemStatementOnaflipchartpaper,writeyour:NameProjecttitleAs-isanddesired-stateproblemstatementforyourBPIProjectPostflipchartonthewallBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280223ClassExercise:ProblemStatementWalkaroundtheroomandreviewotherproblemstatementsPostatleastonecomment,idea,orquestiononeachYoucanbepositive!ReadcommentspostedonyourproblemstatementRevisityourproblemstatementModifytoaddresssuggestionsAsis:Desiredstate:???!BPILevelIGreenBeltGlobalBPICopyright©2002DellComputerCorporationRevision05280224COPISInformationflowfromcustomersProductflowfromsuppliersCustomersSuppliersInputRequirementsOutputRequirementsProcessPullPushBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280225As-IsProcessDefinitionWorksheetInstructions1.Identifytheproject2.Listtheprocessowner(s)3.Identifystakeholders4.Identifycustomersandsuppliers5.Determineinputsandoutputs6.Determinewheretheprocessbeginsandends7.Determinewhattheprocessincludesandexcludes8.Optional:UsethedetailedcategoriesforCOPIStodelvedeeperBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280226ClassExercise:As-IsProcessDefinitionWorksheetProcessname:Stakeholders:Processowner(s):Wheredoestheprocessbegin?Whatdoestheprocessinclude?Wheredoestheprocessend?Whatdoestheprocessexclude?CustomersOutputsProcessInputsSuppliersBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280227ProcessMapsPurposeofProcessMapsShowsinasinglepicturehowaprocessworkstodayNothowitshouldworkNothowitcouldworkIsusedtoidentifycriticalprocessactivitiesShowshowprocessactivitiesinterrelateBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280228ProcessMappingSymbolsSymbolMeaningSymbolMeaningActivityDocumentDecisionPointBegin/EndDirectionofFlowConnectorPredefinedorSubProcessDelayBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280229DecisionPointsArrowsusuallycomeinfromtheleftortopResultsofdecisionusuallygorightordownDecisionsshouldbewordedsothatnegativeresponseusuallygoesdownandpositivegoestotherightYesNoBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280230LinearTop-DownLayoutCrossFunctionalTypesofProcessMaps1.Gather2.InverterTraveler1.Gather1.1Pullbackpanel1.2Pullbezel1.3Scan2.Inverter2.1Placeinfixture2.2Attachinverter2.3LayintoNB2.4TapecabledownQShippingProductionOrderRecordrequestCallPickupformsDistributionMaintenanceBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280231ClassExercise:As-IsProcessMapCreateahigh-levelas-isprocessmapStartyourprocessmapwitha“begin”and“end”post-itDrawaboundaryaroundyourprocessButcherpaperBeginEndMayincludeswimlanes”forfunctionalprocessmapBPILevelI-DefineGlobalBPICopyright©2002DellComputerCorporationRevision05280232ProcessMapEvaluationIstheprocessmaplogicalandaccurate?Commonmappingmistakes:ProcessstepswithnoverboractionStepswithnoexitingarrowsDecisionpointswithonly1exitingarrowShowmultiplelevelsofaprocessinasinglemapBoundariesnotclearlyunderstoodBPILevelIGreenBeltGlobalBPICopyright©2002DellComputerCorporationRevision05280233ProcessDrillDownOncethehighlevelmapiscompletedBPILe