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QuestionsandAnswersonNormalServicesofTourGuides1.Whatarethemainpointsthatthelocalguidemusttrytomakecertainwhenreadingthetourplanofthegroupinorderthathewouldnotmissmeetingthegroupwhenitarrivesorwouldnotwaithopefullyforthegrouptoturnupwhenactuallyitisnotcomingonthescheduledflightortrain?Inordertoavoidfailingtomeettherightgroup,thelocalguidemustreadthetourplanofthegroupcarefullybeforeitsarrival.Hemustmakesureofthefollowingpoints:1)Thenameandtelephonenumberofthetouroperatorofthedomestictourorganizertravelservice.2)Thenumberofpeopleinthegroupandthename,sexandoccupationofthetourists.3)Thearrivaltimeandplaceoftheplaneortrainthatthegroupisgoingtotake.4)Foraninboundtouristgroup,hemustalsoknowthenameoftheoverseastourorganizertravelservice,theforeignlanguagenameorcodeofthegroup,thenameofthetourescort,thelanguage,nationalityandreligiousbeliefofthetouristsandtheentryandexitcitiesofthegroup.2.Whatarethemainpointsthatthelocalguideofaninboundtouristgroupmustgettoknowaboutthetransportticketsforthegroup?Inregardtotransportticketsforthegroup,thelocalguidemusttrytogettheanswerstothefollowingquestions:1)Havethegroup’stransportticketsforthenextdestinationbeenbookedaccordingtoscheduleorhavetheybeenchanged?And,hasthechangedbookingbeenconfirmed?2)Arethereanyreturnticketsforthegroup?3)Dothetouristsholdinternationalair-ticketsfordomesticflight?4)Arethegroup’s“exittickets”,i.e.transportticketsforleavingthecountry,confirmedOKordotheystillremainopen?3.Inwhatwaysmustthelocalguidemakepreparationsforconductingagroupinrespecttolanguageandknowledge?1)Beforethegrouparrives,thelocalguidemustfamiliarizehimselfwiththeexplanatorymaterialsontheplacesthatthegroupisgoingtovisit.ForanEnglish-speakingguide,hemustalsomakepreparationsfortheEnglishwayofexpressinghimself.2)Foratouristgroupthatiscomposedofpeopleinaspecialtrade,thelocalguidemusttrytoacquainthimselfwiththeknowledgeandtechnicaltermsoftheirspecialty.3)Inaddition,thelocalguidemustbewellpreparedforquestionsabouthottalksofthetown,importantnewsathomeandabroadandanyotherssubjectsthatthetouristsmaybeinterestedin.4)Ifthelocalguidehimselfisnewtotheplacestobevisitedbythegroup,hemusttryhisbesttofamiliarizehimselfwiththembeforehand.4.Howcanthelocalguidemakesurethatthegrouphemetintheairportorthetrainstationistheveryoneheistomeet?Inordertomakecertainwhetherornotthegrouphemetistheveryoneheistomeet1)Thelocalguidemustaskthetouristswhatcountrytheycomefromandinquireofthemaboutnamesoftheirtourescortandtheirnationalguide,thenameofthetravelserviceintheirowncountryandthenameofthetourorganizertravelserviceinChina.2)Ifthegrouphasneitherescortnornationalguide,hemustinquireofthetouristtheirnationality,thenameorcodeofthegroup,andthenumberofpeopleandthemainitineraryofthegroup.5.Trytomakeawelcomespeechtoatouristgroupinthenameofalocalguide.Thefollowingpointsshouldbeconcluded:1)Accordingthetouristawelcomefortheirvisittoyourcityonbehalfofyourtravelservice,thedriverandyourself;2)Introducingyourselfandthetravelserviceyouworkfor;3)Introducingthedriver;4)Expressingyourwillingnessanddesiretorendergoodservicestothetourists;5)Wishingthetouristsapleasantstayinyourcity.Alocalguide’swelcomespeechGoodmorning,ladiesandgentlemen:WelcometoGuangzhou!Mynameis…ourdriver’snameis…IworkforChinaInternationalTravelService,GuangzhouBranchandwetwohavethepleasureofbeingyourguidesduringyourstayinthiscity.IexpectthatthisisthefirsttriptoGuangzhouformostofyou.We’lldoourbesttomakeyourstayhereenjoyable,restfulandcomfortable,sopleasefeelfreetoletusknowwhatevercomplaintsyoumayhaveaboutourworkorthehotelservice,orwhatever,sowecanimproveintime.Welookforwardtoyourcooperation.6.Whatthingsshouldbementionedwhenthelocalguideistellingthetouristthegeneralconditionsofhiscity?Whengivingthetouristsageneralideaofthecity,thelocalguideshouldrefertosuchthingsas:1)Thecity’sclimate,population,administrativedivision,sociallife,culturaltradition,specialproductsanditshistory.2)Inthemeantime,heshouldtakeoccasiontotellthetouristssomethingaboutthecity’sdevelopmentsineconomyandmunicipalconstructionaswellasthestreetsandimportantbuildingsalongtheway.7.Howcanthelocalguidekeepintouchwiththetouristsafterthegrouphascheckedinatthehotel?Thelocalguidemustwritedownalltheroomnumbersofthegroup,especiallythoseofthetourescortandthenationalguide.Heshouldalsotellthetourescortandthenationalguidehisownroomnumberandtelephonenumbersothattheymayreacheachotherintimeofneed.8.Whatshouldthelocalguidedoifthetourescortorthenationalguideproposedtomakeaminorchangeoraddanewitemtothesightseeingprogram?1)Thelocalguideshouldreportthemattertothetravelserviceleadershipandtryhisbesttoarrangeitiftheirproposalisreasonableandfeasible.2)Ifanextrachargemustbemadefortheaddeditem,hemustletthemknowinadvanceandmustcollectthemoneyatthesetprice.3)Ifitisdifficultorimpossibletomeettheirdemand,hemustgivethemaclearexplanationandpatientlypersuadethemtofollowtheoriginalprogram.9.Inwhatwayshouldthelocalguidecollecttheconsignedluggageofthegroupthathasjustarrived?1)Whenthegrouphasarrived,thelocalguideshouldhelpthetouristsgettheirluggaget