GM现场实用管理工具

ToolsGoFast!GoFast!1Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!GoFast!WorkshopTools•Storyboarding•Pay-offmatrix•DotVoting•In-frame/out-of-frame•Fishbone•Circlesofinfluence•FisttoFive/Thumbsup•FifteenWords•FiveWhys•RAMMPO•COMMWIP•Is/IsNot•SIPOC2Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!StoryboardingWhatisit?Storyboardingisahighlyvisualprocessofgathering,organizingandevaluatinginformationusingcardstorecordanddisplayideasWhyuseit?•Usedtoselectatheme•Usedtoidentifyaproblem•Facilitatortakesonabackseat,coachingroleSteps:1.Distributepost-itsorcardsandmarkers2.Arrangeroomwithparticipantsfacingthewallandabletoseeeachother3.Framethetask4.Listideasandaskeachparticipanttocreate3-5storyboardcards(1itempercard,markers,blockprint,post-itglueatthetopofthesheet)5.Participantspostideasoncards6.Havethegroupworkasateamtounderstandeachauthor’sthinkingandeditandorganizethecardsinalogicalway(clusterscanhelp)7.Discardoraddcardsastheconversationdevelops8.Refineandprioritizetheideasasmanytimesasneeded9.Attheend,distributethefinalsetofideasonpaperTips:•Varythepaceofinformationcollectionto“spiceup”thedatacollection•AlternateNGTwithcandiddiscussionsoftheideastointroducesomevariability3Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!StoryboardingToolManyManualProcessesTooLittleonComputerBadSystemsTooManyApprovalsSlowCultureTooMuchTeam-workManyConstituenciestoSatisfyManyPeopleNeedtoKnowWhat’sHappeningManyPeopleNeedtoKnowWhat’sHappeningSlowCultureTooManyPeopleTooManyPeoplePeopleApprovalsSystemsTooLittleonComputerManyManualProcessesTooManyApprovalsTooMuchTeam-workManyConstituenciestoSatisfyBadSystemsTopic:Whyisthissystembureaucratic?4Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!Whatisit?PayoffMatrixisatwo-by-twotablethathelpssortandevaluateideas.TypicaldimensionsarePayoffvs.EaseofChange;LevelofDifficultyvs.Urgency;Costvs.Benefit;CustomerImpactvs.OrganizationImpact;RequiredResourcesvs.TimeRequiredtoImplement;andGlobalvs.Local.Whyuseit?Theprimaryreasontouseapayoffmatrixistosortandprioritizeactionsorideas.Itservesasadiscussionformattotakearangeofideasandnarrowdownhowbesttospendthegroup’stimeandenergy.Thematrixisavisualtoolthathelpsthegroupto:1.Determinewhichideashavethemostbenefitorrequirethemostworkrelatedtotwoimportantdimensions2.Discusseachideaorissueinanorganizedmannerresultinginthoughtfuldiscussionsbeforebeginningtoproblemsolve3.Begintheprocessofidentifyingwheretheteamwantstofocustheirenergybysortingprioritiesandunderstandingthethinkingbehindotherpeople’sideas4.Uncoversupport,resistance,andareasofagreementordisagreementPayoffMatrix5Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!PayoffMatrix,continuedSteps:1.Selectthetwodimensionsthatbestfitthediscussiontopictoconstructthematrix2.Decideonthewordsthatdescribetheextremes(hightolow,difficulttoeasy)3.Drawthematrixonaflipcharttofacilitateengagementanddiscussion4.Drawthematrixsothemostdesirableboxistheupperrighthandcorner;explainthematrixtothegroupbeforebeginningtoaddthepost-itnotes5.Brainstormideasandputeachideaonapost-itnoteasatotalgroup,discusseachpost-itnoteandplaceintothematrix6.Dependingonthesituation,thiscanbesolutionstoaddressthespecificissueoronbiggertopics,aspectsoftheproblemtotackle7.Encouragethegrouptoidentifyandaddanyotherideastheycomeupwithduringthediscussion8.Afterallpost-itnotesareonthematrix,discussanddecidewhichonestotackletobeginproblemsolvingandactionplanning9.Addresseachpost-itnotewithactionplansormakeadecisionnottoresolvetheitemTips:1.Encouragethegrouptoworkonitemsthatfallinthemostoptimumboxes2.Activelyfacilitatetheprocesssoitdoesn’tgetboggeddownindebateregardingwhereanideafalls;ifthereismajordisagreement,checktoseeiftheideacanberewrittenmoreclearlyorbrokenintomultipleideas3.Encouragethegrouptomakeadecisionaboutalltheitems–toresolve,eliminate,ordefersothatitemsaren’tlefthanging4.Whenpossible,havethegroupstayveryactivelyinvolvedinthissortingprocess5.Ifitbecomesnecessarytostopandproblemsolveanitemduringthesortingprocess,gowiththegroup’senergyandreturntothematrixifnecessary6Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!PayoffMatrixToolPayoffhighlowhardeasyEaseofChangeNotWorththeEffortJustDoItHardWorkbutWorthItQuickHits7Workshop_Facilitaton_ToolsUpdatedApril2006GoFast!GoFast!DotVotingWhatisit?DotVotingisamechanismforpollingthegroupandvisuallycapturingtheresponses.Ithelpsgroupmemberssortprioritiesfromamongseveralideasoroptions.OftenusedwithaGalleryofIssuestohelpselectthemostimportantissuesforactionrecommendations.Whyuseit?Dotvotingisusedtoreducethenumberofitemstoaworkablenumberandtoselecttopchoicesfromalargerlistofitems,i.e.,GalleryofIssues.Thevisualdisplaycanhelpfacilitatedialogandincreaseparticipationingroupdecision-making.Steps:1.Giveeveryonealimitednumberofcoloreddotstickers(twotothree)–canalsousemarkerpens2.Usingthepostedlistofoptions,instructeveryonetodistributedotsamongoptions3.Countdotsandidentifywhicharetopprioritiesaccordingtovotes4.Havethegroupreviewanddiscusstheresultsforagreementonthetoppriorities5.Re