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华中科技大学硕士学位论文HB公司现场管理执行力提升途径研究姓名：陈铁建申请学位级别：硕士专业：工商管理指导教师：徐贤浩20080426IHBHBHBHBHBHBIIAbstractFieldmanagementisancomprehensivemanagementatthefirstlineofproduction,isthecentralizedimplementationanddisplayofvariousspecialmanagementworksatbasiclevels,andtheexecutionforceoffieldmanagementisthefoundationofcomprehensivecompetitivenessofanenterprises.Guidedbythetheoryofexecutiveabilityoffieldmanagement,thethesisinvestigatetheproblemofHBCompanytoenhanceit’sexecutiveabilityoffieldmanagement.ThethesisfirstlyanalyzesthefeaturesofthesiteofproductionandthecurrentstatusofthefieldmanagementofHBCompany,andpointsouttheexistingproblemsinfieldmanagementofthiscompany.Basedonthis,thethesisproposessuggestionsforHBCompanytoenhanceit’sexecutiveabilityoffieldmanagementinsevenaspectsofways.Thesesevenwaysinclude,concentratingtheemployeesbytheenterprisesculture,optimizingtheorganizationalsystemoffieldmanagement,integratingfieldmanagementsystem,improvingthemechanismsofincentive,conductingtrainingsanddevelopmentsoffieldpersonnel,conductingimprovementoffieldoperationenvironmentandestablishingthefieldmanagementknowledgebasesystem.Thethesisfurtherraisesthebasisandprinciplefortheappraisalofexecutiveabilityoffieldmanagement,andconstructsaappraisalindicatorsystemfortheexecutiveabilityoffieldmanagementbycombiningtheactualconditionofHBCompany.Byappraisaloftheexecutiveabilityoffieldmanagement,HBCompanymayconductverticalandhorizontalcomparisonsforthelevelsoftheexecutiveabilityoffieldmanagementofeachsubordinateproductionunits,makescientificconclusionsasthefeedbackinformationtobeusedonfieldmanagementsystem,soastoboosttheenhancementofthefieldexecutionlevelandtheimprovementofexecutionqualitytopromotetheupgradingoftheexecutiveabilityoffieldmanagementofHBCompanyonacontinuedbasis.Keywords:FieldmanagementExecutiveabilityPromotionwaysEvaluationindexsystem_____111.1HB5021HB1HB20001.2820074.8973.610.5220%HB2HB200572020103000201050%202070%[1]HBHB3HB200442007165%2007265%35%10.6%200865%20%[2]HB4HB[3]HBHBHBHBHBHB1.231.2.11920[4](MRP)(MPS)(MRP)(ERP)(IE)(GT)(CE)(JIT)(AM)(LP)[5]4(OE)(OD)(OC)5S[6]Muda()(5S)[7][8]1.2.2[9]()()(5)()[10][11][12][13][14]1.3HBHBHB1-161-1HBHBHB72HB2.1HBHBHB50HB3000HBHBHBHB2.22.2.1HB2-182-11,,,2,3......................9[15]42.2.212007418745302-33262200726130022.95%25S3104242.3HBHBHBHB2.3.1HB125S5S5S3411562.3.2HB12342.3.3HB12122342.4HBHB13HB2.4.1HB2.4.2HB5SQC2.4.3HBHB11422.4.4HB2.4.5HB40152.4.62.4.7HB5SHB2-12.5HBHB1HB200620062.950%2007162HB2005320064200732-1HB112233112233112233443HB4HB3HB17HBHB183HBHBHBHBHB3.13.1.1HBHB50HBHB2090HBHB19HB3.1.2HB1HBHB2HB3HBHB4HBHBHBHB3.220HBHBHB3.2.1[17]HB3-1HBHBHB3-221[19]3-1HB3-2HB223.2.2HB123,23HB3.3HBHB3.3.13-1243-11.2.3.2%4.14m25.80%6.82.7%7.85.2%1.2%2.2.39/3.50%4.85%5.2/1.10/2.30%3.40%4.125.15/6.3/1.2.903.1504.100%5.5%6.7.3/8.3.3.211A22523453.3.33-33-33.3.4261234563.3.53-43-43.4273.4.1HBHBHBHB2008130HBA5HBHB283.4.2HB[21]HBHBHBHB3.4.3HBHB29HB3.53.5.1HBHB1HB230HB5SHB3.5.2HB3.6HB5S5S5S315S5S5SHB3.73.7.112HB()323.7.2ISO9000[20]3-53-5PDCA33123456734HBHBHBHBHBHBHBHB3-63-6HB354HB4.1HB364.24.2.1HB12345673784.2.21234538674.3HB4.3.1125S394.3.2HBHB4-14.3.31123401.1.11.1.21.1.31.1.411.11.21.2.11.2.21.31.3.11.3.21.3.31.41.4.11.4.21.4.31.5522.12.22.32.42.533.13.23.33.43.544.14.24.366.16.26.36.46.51.5.11.5.21.5.35.15S44-1HB415HB21=100%2=100%342=100%4iKi=ii100%=nKi∑nKi[01]1Ki=1HB5HB31=100%243=100%3=100%4=100%5=100%45HB5S5S61442345HB4580%80%80%80%HBHBHBHBHB5SHBHBHBHBHBHBHB4647[1]..,2007,2:39-40[2]..,2007.5:52-53[3].20062007.,2007,4:26-30[4]..,2002,5:17-20[5],..:,2002[6],.365.:,2004[7].:.:,2000[8]..:,2007[9]..:,2001[10]..:,2002[11]..:,2005[12]..[].:,2001[13]..,2004,10:25-26[14]..[].:,2005[15]TomFlynKevin,Daily.Qualityandinformationtechnology.ManufacturingEngineering,1999,6:130-134[16]..:,2001[17]..,2002,9:57-58[18]KWTong,CKKwong,KMYu.Intelligentprocessdesignsystemfortransfermouldingofelectronicpackages.InternationalJournalofProductionReserch,2004,7:39-42[19],..:,2002[20]RichardReed.Totalqualitymanagementandsustainablecompetitiveadvantage.48JournalofQualityManagement,2000,5:8-29[21]..,2001,11:36-38[22]VokurkaRJ,OLeary-Kelly.Reviewofempiricalresearchonmanufacturingflexibility.JournalofOperationsManagement,2000,18:485-501[23],..,1998,4:55-58[24]Deborahdougherty.Apractice-centered-modeloforganiza-tionalrenewalthroughproductinnovation.StrategicManagementJournal,1992,13:87-92[25]·,·..:,2003[26]·.110.:,2002[27]SEilon.Aperformancemeasurementmethodwhichremediestheproductivityparadox.ProductionandInventoryManagementJournal,1985,31(2):38-43[28]YeoKT,QiuF.Thevalueofmanagementflexibility—arealoptionapproachtoinvestmentevaluation.InternationalJournalofProjectManagement,2003,21:243-250[29].2000GB/T19000-ISO9000.:,2001[30]MichaelEPorter.Clustersandneweconomicsofcompetition.HarvardBusinessReview,1998,76(6):46-51[31]KulatilakaN,PerottiE.Strategicgrowthoptions.ManagementScience,1998,44(8):1021-1031[32]ReichheldFF.Loyaltybasedmanagement.HarvardBusinessReview,1993,71(2):64-73[33]..,2003,3:200-203[34]RichardReed,DavidJLemak,NealPMero.Totalqualitym