商业运营管理手册范文

想到这里，他立即带上两个测工，肩扛手拎着仪器，硬是徒步走到了现场。sectionoftheDepartmentofprojectmanagement;Projectdocumentsandinformation:ProjectEngineeringDepartment;Materialsandequipment:materialsupplyprojects;Securitycontrols:theprojectDepartmentofsafetyandsecurity;Constructionmachinery:ProjectEngineeringDepartment;Financial:ProjectManagementDepartmentoffinance;Securityandfireservices:projectsecurity.3.3.5managementrepresentativeandprojectmanagerinthisitemspecifiesthattheChiefEngineeristhemanagementrepresentative,responsiblefortheoperationofqualitymanagementsystemandsupervision,regardlessofhowhisotherresponsibilities,shouldhaveaclearmandateto:ensurethatthequalitymanagementsystemisimplementedandmaintained;Therunningofthequalitymanagementsystemtotheprojectmanager,includingneededimprovements;Alwaysbeawarethatthecustomer'sneedsandrequirements.3.43.4.1projectmanagementreviewshouldbeanannualreviewofitsqualitymanagementsystemtoensureitscontinuingsuitability,adequacyandeffectiveness.3.4.2Administrationreviewbytheprojectmanagerresponsiblefororganizationandimplementation,projectqualitycontrolDepartmentisresponsibleforspecifictasks.3.4.3themanagementreviewshouldcompareandevaluatethefollowinginput:internalandexternalqualityauditsandcorrectiveeffect;Customerfeedbackontheconstruction,installation,commissioning,serviceinformation(complaintsandsatisfaction);Qualityrecords,qualitycompliancewithtrendreports,analysisofresults;Combinedwiththequalitypolicyandtheachievementofthegoals,statusandsuitabilityevaluationofthequalitymanagementsystemtodeterminecorrective,preventiveandimprovementmeasuresofperformance.3.4.4evaluationmethodandprocedure(1)review:bytheprojectmanager,projectmanager,functionaldepartmentsandheadsofspecialized商业运营管理手册【租赁店铺运营管理】【目录】第一章：运营工作范畴及工作职责........................错误!未定义书签。【1】运营概念....................................................错误!未定义书签。【2】运营部工作范畴........................................错误!未定义书签。【3】运营部工作职能........................................错误!未定义书签。第二章：运营部各岗位工作范畴及岗位职责........错误!未定义书签。【1】运营部经理................................................错误!未定义书签。【2】运营部经理助理........................................错误!未定义书签。【3】运营部主管................................................错误!未定义书签。第三章：日常工作流程及管理制度........................错误!未定义书签。【1】总值班管理制度........................................错误!未定义书签。【2】开闭店流程管理规定................................错误!未定义书签。【3】运营部日常工作管理规定........................错误!未定义书签。【4】周例会管理制度........................................错误!未定义书签。【5】交接班管理规定........................................错误!未定义书签。【6】商铺装修管理规定....................................错误!未定义书签。【7】商铺进场撤场管理规定............................错误!未定义书签。【8】环境卫生维护管理规定............................错误!未定义书签。【9】突发事件应急管理办法............................错误!未定义书签。【10】现场管理规范考核规定..........................错误!未定义书签。想到这里，他立即带上两个测工，肩扛手拎着仪器，硬是徒步走到了现场。sectionoftheDepartmentofprojectmanagement;Projectdocumentsandinformation:ProjectEngineeringDepartment;Materialsandequipment:materialsupplyprojects;Securitycontrols:theprojectDepartmentofsafetyandsecurity;Constructionmachinery:ProjectEngineeringDepartment;Financial:ProjectManagementDepartmentoffinance;Securityandfireservices:projectsecurity.3.3.5managementrepresentativeandprojectmanagerinthisitemspecifiesthattheChiefEngineeristhemanagementrepresentative,responsiblefortheoperationofqualitymanagementsystemandsupervision,regardlessofhowhisotherresponsibilities,shouldhaveaclearmandateto:ensurethatthequalitymanagementsystemisimplementedandmaintained;Therunningofthequalitymanagementsystemtotheprojectmanager,includingneededimprovements;Alwaysbeawarethatthecustomer'sneedsandrequirements.3.43.4.1projectmanagementreviewshouldbeanannualreviewofitsqualitymanagementsystemtoensureitscontinuingsuitability,adequacyandeffectiveness.3.4.2Administrationreviewbytheprojectmanagerresponsiblefororganizationandimplementation,projectqualitycontrolDepartmentisresponsibleforspecifictasks.3.4.3themanagementreviewshouldcompareandevaluatethefollowinginput:internalandexternalqualityauditsandcorrectiveeffect;Customerfeedbackontheconstruction,installation,commissioning,serviceinformation(complaintsandsatisfaction);Qualityrecords,qualitycompliancewithtrendreports,analysisofresults;Combinedwiththequalitypolicyandtheachievementofthegoals,statusandsuitabilityevaluationofthequalitymanagementsystemtodeterminecorrective,preventiveandimprovementmeasuresofperformance.3.4.4evaluationmethodandprocedure(1)review:bytheprojectmanager,projectmanager,functionaldepartmentsandheadsofspecialized第一章：运营工作范畴及工作职责【1】运营概念运营简而言之是整个商场的运作和经营管理，运营的基本特点是标准、细致、效率、协作、创新。细致性指营运的很多工作是非常烦琐细致的小事，而又非常重要，并且这些工作又须立即处理。标准性是指营运的流程与规范是要严格执行的，不论谁来做，在哪里完成，都一样执行公司的营运标准。效率性是指营运工作完成要高效率，一方面营运工作不是分割的，任何一个环节出了问题都会影响其他环节，甚至严重时会导致恶性循环；另一方面营运具有很强的时间性，错过最佳时间，则无以补救。协作性是指团队的作业，营运的工作是要各个部门、全体员工共同参与才能做好，只有所有员工都能有意识自觉工作，营运的良好水准才能长久维持。创新性是指营运的最终目标是营造一个不断变化、吸引人的购物气氛，创造良好的销售业绩。标准化、规范化的管理是衡量营运是否有效运转的重要指标。【2】运营部工作范畴商品进入店铺后，对整个商场或店铺销售的整个运营过程进行管理。【3】运营部工作职能1．制度管理：制定商场日常工作的流程，工作秩序，制定相关的运营管理制度。想到这里，他立即带上两个测工，肩扛手拎着仪器，硬是徒步走到了现场。sectionoftheDepartmentofprojectmanag