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法国家乐福创立于1959年。总部位于法国巴黎。1963年家乐福开创了大卖场这种零售业态，提出“一站式购物”的消费理念，开创了世界零售业发展史上一个里程碑式的变革。大卖场革命性的拓展了商品流通渠道，联接大生产与大消费，极大地方便了居民日常生活。CarrefourFrancewasfoundedin1959withitsheadquarterinParis,France.Since1963,Carrefourhascreatedanewretailactivity—hypermarket,putforwardanewconcept—“OneStopShopping”,andinauguratedalandmarkrevolutionofthehistoryoftheworldretailbusinessdevelopment.Thehyper-marketshaverevolutionarilyexpandedthecommoditycirculationchannels,connectedmassproductionwithmassconsumption,andbroughtgreatconvenienttothedailylifeoflocalresidents.2011年度家乐福全球营业收入1,203亿美元，位居美国《财富》全球500强企业第32位。是欧洲第一，世界第二大零售企业。Foryear2011,Carrefour’sglobal-widebusinessturnoverreached120.3billionU.S.dollars,andrankedthe32ndonFortune500listofworld’slargestcompanies.CarrefouristhefirstlargestretailerinEurope,thesecondlargestretailerintheworld.1995年12月1日，家乐福在中国开设第一家门店北京创益佳商场。经过十七年的发展，今天，家乐福在中国62个城市拥有200多家门店，每天向超过一百万人次的消费者提供优质商品。今天，家乐福在中国拥有两万多家供应商作为合作伙伴，我们深感荣幸能与您彼此相伴，一起走过十七年中国零售业发展的光荣岁月，衷心感谢您多年来的支持，家乐福将永远秉承植根中国的承诺，与广大供应商真诚合作，继续携手描绘中国零售业的繁荣画卷，共同开创美好未来。OnDecember1st1995,Carrefouropenedthefirststore-BeijingChuangyijiaStoreinChina.After17yearsofdevelopment,Carrefourhasopenedmorethan200storesin62citiesaroundChinauptodate,providinghighqualitygoodstomorethan1millionscustomerseveryday.Uptotoday,Carrefourhasestablishedpartnershipwithmorethan20,000suppliers.Wesincerelythankyoutoaccompanywithusoverthelast17years,duringwhichretailbusinessinChinahasdevelopedprosperously,alsothankyouforyourtremendousandlonglastingsupport.CarrefourwillalwaysupholdthecommitmentrootinginChina,sincerelycooperatewithyoursuppliers,continuetoworktogetherondepictingtheChina’sretailpictureofprosperity,andtocreatewithyouabrightandbetterfuture.2004年8月，我们开始发布《供应商手册》，至今已经过若干次更新。本供应商手册将详细约定并说明家乐福与供应商整个合作业务流程中的各项步骤，包括但不限于，商品的交付、增值税发票的开具、款项结算等一系列事项，并应作为家乐福与供应商之间供货合同（定义见下文）不可分割的组成部分。为便于双方更加顺畅的合作，商业公司将在本商品合同期间不时地对供应商手册进行修改或更新，并将及时将该等修改和更新在供应商网站上公布，该等修改和更新也应被视为双方间有效的约定。SinceAugust2004,wehavebeguntoissuethe“Supplierhandbook”,andhaveupdatedforseveralversions.This“SupplierHandbook”intendstoprovideandexplainthestepsofthewholecooperationflowbetweenCarrefourandtheSupplier,includingwithoutlimitation,deliveryofgoods,issueofvalueaddedtaxinvoiceandpricesettlement,etc.,andshouldbecomeanintegralpartoftheSupplyContract(asdefinedbelow)betweenCarrefourandtheSupplier.Forthepurposeofsmoothcooperation,Carrefourwillamendandupdatethis“SupplierHandbook”fromtimetotimeduringtheperiodofcooperation,andwillpostandpublishtheamendmentsandupdatesontheSupplierWEBinatimelymanner.Theamendmentsandupdatesshallalsobedeemedtobeeffectiveagreementbetweentheparties.前言Foreword家乐福供应商手册2012CARREFOURSUPPLIERHANDBOOK目录Contents1Page1供应商与家乐福合作的业务流程 Cooperation Workflow between Supplier and Carrefour2Page3合同/促销服务协议的洽谈与签署NegotiationandExecutionofContract/PromotionServiceAgreement2.1合同/促销服务协议Contract/PromotionServiceAgreement2.2创设供应商编号及变更供应商信息CreationofSupplierCodeandChangeofSupplier’sInformation2.3创设单品号及变更单品信息CreationofItemCodeandChangeofItemInformation2.4促销Promotion3Page7订货、收货与退货PurchaseOrder,ReceiveandReturnGoods3.1订货Purchaseorder3.2收货Receive3.3退货ReturnGoods4Page13财务结算FinancialSettlement4.1发票Invoice4.2付款Payment4.3费用结算Feessettlement5Page28供应商与家乐福的沟通CommunicationbetweenSupplierandCarrefour5.1家乐福供应商网站CarrefourSupplierWEB5.2家乐福供应商呼叫中心CarrefourSupplierCallCenter5.3供应商会议SupplierMeeting6Page38供应商融资项目SupplierFinancingProject7Page39供应商道德规范SupplierEthicCode8Page41附件Attachment附件1家乐福门店清单和增值税开票信息CarrefourStoreListandVATInvoiceIssuingInformation附件2家乐福网上退货系统供应商使用说明(致供应商)CarrefourOnlineReturnSystemOperationInstruction附件3关于家乐福免税蔬菜供应商的发票结算告知书 Notification of the Invoice Settlement for the Tax Exemption Vegetables Supplier of Carrefour附件4国家税务总局关于发票专用章式样的公告PublicNoticeofStateAdministrationofTaxationontheSampleofInvoiceSpecialStamp附件5家乐福供应商融资项目介绍CarrefourSupplierFinancingProjectIntroductionPage11.1.流程图Flowchart1.2.注释Notes供应商区域财务中心北京/上海/成都/广州上海总部付款中心1)合同3)发票4)电脑数据2)货物5)结算商品部门店1)供应商首先与商品部联系洽谈，协商一致后签订合同。商品部包括位于上海总部的全国商品部和位于各个城市的城市商品部（CCU）。全国商品部与全国供应商联系，城市商品部与地区供应商联系。TheSupplierfirstlycontactsandnegotiateswiththemerchandisedepartment,andsignscontractwiththemerchandisedepartmentuponagreementwiththeparties.ThemerchandisedepartmentincludesnationalmerchandisedepartmentlocatedatShanghaiheadquarterfornationalsupplierandthecitycommodityunits(CCU)indifferentcitiesforlocalsupplier.2)城市订货中心/门店向供应商订货，供应商送货到各门店，送货同时取得验收报告。验收报告由家乐福各门店的收货区的电脑系统打印，由系统自动编号。加盖了门店收货专用章的验收报告是供应商与家乐福结算货款的重要凭证。第章供应商与家乐福合作的业务流程1CooperationWorkFlowbetweenSupplierandCarrefourPage2家乐福供应商手册2012CARREFOURSUPPLIERHANDBOOKTheCityOrderPool/eachstoreitselfordersgoodsfromtheSupplier,theSupplierdeliversgoodstoeachstorewarehouseandmeanwhilegetsreceivingreportonsite.ThereceivingreportwillbeprintedbythecomputersystemlocatedinthereceivingyardofeachstoreofCarrefourandcarriestheseriesnumberautomaticallyproducedbysuchcomputersystem.ThereceivingreportaffixedwiththereceivingspecialstampofthestoreshallbecomeacrucialbasisfortheSuppliertosettlepricewithCarrefour.3)为进行货款结算，供应商的发票应直接送交区域财务中心。家乐福在上海、广州、成都、北京设有四个财务中心，负责接收并处理对应地