文秘英语接待

DealingwithVisitorsDialogueA:Goodafternoon,canIhelpyou?B:Yes,IhaveanappointmentwithMRSmith.A:AreyouMrJohnson?B:yes,that’sright.A:I’mafraidMrSmithisbusyatthemoment.Wouldyoumindwaitingforawhile?B:Well……howlongwillthatbe?A:Abouthalfanhour.B:Oh,that’stoolong,Ihaveanotherappointmentwithoneofmyclientsat11:30.A:Cantheassistantmanagerdealwithit?B:No,IgotintouchwithMrsmithmyselfonthetelephoneyesterdayanddiscussedthedetailwithhim.Idon’tknowifanyoneelsewouldknowaboutthematter.A:Perhapsyouwouldliketomakeanappointmentforsomeothertime.B:Yes.ButI’llleavemycardjustincasehehaslosttheoneIgavehim.A:ThankyouMrJohnson.I’msorryaboutthis.B:That’sallright.Thankyou.Goodbye.常用表达询问访客身份：MayIhaveyourname,please?请问您贵姓？Whatcompanyareyoufrom?您是哪个公司的？Couldyoutellmewhatcompanyyouarerepresenting?能告诉我您代表什么公司吗？询问是否预约，来访目的Doyouhaveanappointment?约好了吗？Wouldyougivemeyourbusinesscard?请给我您的名片好吗？AndcanIaskwhatyouwishtoseehimabout?我能问一下您要见他有何事吗？让客人稍候片刻：I‘llseeifheisavailable.请让我看看上司是否方便。Wouldyoupleasehaveaseatandwaitforafewmoments.请您坐下稍等片刻。给客人倒茶，礼貌待客：Wouldyoulikecoffeeortea?Howdoyoulikeyourcoffee?你要咖啡还是茶？要什么样的咖啡？(是否加奶或糖)带客人去见经理：Pleasehaveaseat,Mr.JonesandMr.Smithwillseeyouinfewminutes.请坐，琼斯先生和密斯先生几分钟后就到。Mr.Chenisexpectingyou.I‘lltellhimthatyou’rehere.陈先生正在等你。我去告诉他你已到。Wouldyoucomethisway,please?请随我这边来。婉言拒绝客人来访：Mr.Chenisoccupiedatthemomentandwantstoknowifyourbusinessisurgent.陈先生正忙着，请问您的事情很紧急吗？Hemaywanttogetintouchwithyouinthefuture.Wouldyouleaveyourcard?他想以后再和你联系。请留下你的名片好吗？练习Createadialogwithyourpartner,usingtheexpressionsinthisunitwhennecessary.ReadingReceivingvisitorsandguestsisasecretary’sdailyroutineintheoffice.Asasecretary,yourepresentyourcompany,andyoushouldtrytomakeagoodimpressiononvisitorswhenyougreetthem.Asecretaryshouldalwaysrisetogreetavisitorandbefriendlyandhelpful.Asecretaryshouldhaveagoodknowledgeofthestructureoftheorganizationanditsstaff.Whentalkingwiththevisitor,asecretaryshouldpayattentionandlistentothevisitorcarefully.Mostimportantly,asecretaryshouldfindoutifthevisitorhasanappointmentornot.Ifthevisitorhasanappointment,asecretaryneedstochecktheappointmentbookfirst.Ifthevisitordoesnothaveanappointment,findoutthereasonforhisvisitandthepersonhewantstosee.Findoutimmediatelyifthepersonthevisitorwishestoseeisavailableandwhetherhewillreceivethevisitorwithoutanappointment.Ifthepersoncannotseethevisitorwithoutanappointment,suggestanotherpersonthevisitormaysee,ormakeafurtherappointment.Ifthevisitorisanimportantcustomer,thebosswillcomedowntothereceptionroomtogreetthevisitor.Sometimesthesecretaryescortsoraccompaniesthevisitortotheboss’soffice.Usingthevisitor’snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpressionofthecompanyororganization.Whenthesecretaryandthevisitorarriveattheboss’soffice,thesecretaryannouncesthevisitor’sname,titleandposition,andintroducesthebosstohimifthisistheirfirsttimemeeting.Ifthevisitorwishestoleaveamessage,writeitdownimmediatelyandmakesureitreachestherightpersonassoonaspossible.Ifthevisitormustwaitfortheboss,seethathehasacomfortablechairandsomereadingmaterials.Asecretaryshouldnotforceconversationuponthevisitorunlessheseemswillingtotalkwhileheiswaiting.Whenavisitorcannotbesatisfied,thesecretaryshouldapologizeandmakesomesuggestionforanalternativemeeting.Ifameetingisimpossible,thesecretaryshouldexpressregretandexplain,withcareandtact,whathashappened,sothatthevisitorwon’tgethurt.Wordsroutine[rʊ'tin]n.[计]程序；日常工作；例行公事adj.日常的；例行的routinework日常工作；常规作业dailyroutine日常生活；日常工作serviceroutine服务程序Hisroutineworkistorubthecoalthroughasieve.他的日常工作是用力筛煤。represent[,rɛprɪ'zɛnt]vt.代表；表现；描绘；回忆；再赠送vi.代表；提出异议Thismarkrepresentsavillage.这个符号表示村庄。Thispaintingrepresentstheendoftheworld.这张画描绘的是世界的末日。Letmerepresentmyideastoyouinanotherway.让我用另一种方式向你说明我的想法。thorough[ˈθʌrəʊ;θʌro]adj.彻底的；十分的；周密的Inordertoensuresuccesswemusthaveacompleteandthoroughplan.为了保证成功，我们必须要有一个周密的计划。《Hehadmadeathoroughinvestigation.Nowonderheknewsomuchaboutit.他对此事做了彻底的调查，怪不得他了解得那么多。alternative[ɔl'tɝnətɪv]adj.供选择的；选择性的；交替的n.二中择一；供替代的选择Whatotheralternativedowehave?我们有其他什么替代方法？Hesaidthereisnoalternativeforhimbuttomaintainorderunderanycircumstances.他说，他没有任何选择，在任何情况下他只有去维持秩序。escort[ˈeskɔːrt]n.陪同；护航舰；护卫队；护送者vt.护送；陪同；为…护航Yes,toescorthimintothecapital.是的，他们会护送他进首都的。Infact,IcouldonlygoaroundwithaRedArmyescort.事实上，只有在一名“红军”的陪同下，我才能到处走走。1.Whatshouldasecretaryknowabouthis/hercompany?2.Howshouldasecretarydealwithanimportantvisitor?3.Ifavisitorwishestoleaveamessage,whatshouldasecretarydo?4.Whatshouldasecretarydowhenaguestiskeptwaiting?listening2014年6月英语6级听力原题Receivingvisitorsandguestsisanimportantpartofthesecretary'sdailyroutineintheoffice.Thereisacertain(36)______forreceivingvisitors.Asecretaryshouldfindoutwhetherthevisitorhasanappointmentornot.Ifthevisitorisanimportant(37)______,thebossorhissecretarywillcomedowntothereceptionroomto(38)______thevisitor.Sometimesthesecretaryorthereceptionistescortsor(39)______thevisitortotheboss'soffice.(40)______thevisitor'snamewhenhearrivesisafriendlygestureandgivesthevisitoragoodimpres