First-impression-商务英语

Uponcompletionofthischapter,youwillbeabletoknow:TheconceptoffirstimpressionThewayofleavingagoodfirstimpressiononotherstheimportanceofagoodfirstimpression•1.Thinkaboutsomeadjectivestopraiseapersonyoumettoday?•2.Whatkindofpersonyouthinkiseasytogetalongwithatfirstsight?•3.Areyoueagertoknowyourfirstimpressiononothers?Warm-upquestions：Whatisfirstimpression？•WehaveprobablyheardthatittakessevensecondstomakeafirstimpressionandAmericansaying“Youneverhaveasecondchancetomakefirstimpression.”Well，Whatisfirstimpression？Whatisfirstimpression？Thefirstimpressionisastrongeffect,adeepfeelingoranimagekeptinpeople'smindaftertheyhavemetastranger.Peoplejudgethestrangerimmediatelybasedonappearanceandmannersofanewpersonandformapositiveornegativeimpressionsoon.ConceptTheresearchshowsthatwithinonlyfiveseconds,twostrangerswillestablishanimpression,whichcanaffecttheirrelationship.Suchimpressionissodeep-rootedthatitishardtochangelateron,whichwillinfluencethefeeling,opinionandjudgmentofeachbusinesspartner.Itwillalsodeterminewhethertheothersideisprofession,qualifiedornotandyourdesiretomakefurthercooperationinthefuture.Concept–Apositivefeelingatthefirstbeginningisthehalfvictoryofthegame,whichcanbuildinterestandpersuadepotentialclientstomakeafavorablebusiness.–Thefirstimpressionwilllastforeverandinfluencethejudgmenttowardspersonsorthingslateron.Theimportanceoffirstimpression•It’sthefastcriticalsecondsthatdecideotherpeople’sopiniononyoubasedonyourperformance,behavior,dressingandmannersandtellswhatkindofpersonyouare.TheimportanceoffirstimpressionJustContrast:Apositiveimpressionwillarouseinterestandtrustinperson'smind.Itcanleadaclienttowardafavorabledecision.Anegativefirstimpressionwillcertainlybehardtoeraseandruinbusinessbecausethefirstimpressionisalastingone.Itmakesbadimpactonyourclients.Improperappearancecanmakeapoorfirstimpression,whichmayspoilthebusinessyoudon’texpect.Howtomakeagoodimpression?Tip1:AlwayssmileAsmilecanshortenthedistancebetweenpeople.Asmilecanmakepeoplefeelatease.Asmilecancreateagoodimpressionthatyouareawarm,positiveandenthusiasticperson.Smile•Smileandthewholeworldsmileswithyou.It'sfun,fast,andeasy!Butbestofall,it'sanaturalwaytomakeyourselfandothersfeelreallygood.Enjoythemanybenefitsofasmile–Smilesimproveyourappearance.CharlesGordyoncequipped:Asmileisaninexpensivewaytochangeyourlooks.–Smilesmakethingsrightagainandsaymuchmorethanwordscan.Asmileletsotherpeopleknowthatyou‘repreparedtobeopentothem.•Smilescreatetrustandrapport.Asmileisagreatwayofestablishingmutualfeelingsofbeingonthesamelevelasothers,whetherthatisone-to-oneorinfrontofagroupgivingapresentation.AsmilesaysI'mOK,you'reOK.•Smilesmakeyoufeelgood.•Smilesmakeotherpeoplefeelgood.•Asmilealwayslooksgood.Feelingnervousaboutthebeautyorappearanceofyoursmileisunnecessary.Trustthatyoursmilemakesyoulookgreat.StoryofSmilingGirlPracticeyoursmile.•Thereisnoharminpracticingyoursmile–doingsowillincreaseyoursmilingconfidence,improveyoursenseofwell-beingandhelpyoutolearnwhichofyoursmilesareyourbest.Lookatphotosofyourselfsmiling,withaclosedmouth,openmouth,andfromdifferentangles.•Whichkindofsmilesandposesmakeyourfacelightupthemost?Whichsmiledisplaysyourotherfeaturestotheirbestpossibleadvantage?Togetafeelforhowtomakeyoureyessmile,standinfrontofamirrorandpracticesmiling.SmileTrainingPsychologyresearchshowsthatitispropertoshow6-8teethwhensmiling.SmileTraningSmileTraningSmileTraining①把手举到脸前：②双手按箭头方向做“拉”的动作，一边想象笑的形象，一边使嘴笑起来。①把手指放在嘴角并向脸的上方轻轻上提：②一边上提，一边使嘴充满笑意。①手张开举在眼前，手掌向上提，并且两手展开：②随着手掌上提，打开，眼睛一下子睁大。经常说“七、茄子、威士忌”等词。SmileTraining应当避免的微笑方式Tip2:BeawareofyourdressThepersonwithmessyhair,dirtyclothesandsmellyshoesissaidtobeunproperandunprofessionalinbusinesssituation,whileawelldressedpersonismorelikelytoimpressthebuyeratthefirstsight,whichiscrucialtoestablishthebusinessrelationship.Tip3:HandgesturesTrynottousebarrierssuchasfoldingyourarmsasthiswillmakeyoulooktoodefensive.Useniceopengestures,smileandmaintaineyecontactwhenyouspeak,becauseitcantellwhetheryouareanopen,positive,easygoingorintrovertive,distant,negativeperson.Step4:ProjecttherightimageCreatetherightimage.Thiswillhelpyouprojectconfidenceandencourageyouandtheotherclientsfeelbetteratease.Rememberyounotonlypresentyourselfbutalsopresentyourcompany.Step5:Callclient’snameRememberandcallclient’sname.Thisshowsthatyouhavepaidattentionfromthebeginning,catchingthenameduringtheintroduction.Forexample:“Sam,Ihopetoconcludeourbusinesstoourmutualbenefit.”Itmakestheclientfeelthatheisimportantandspecialinyourmind.Tip6:ProperLanguageTrytofindsomethingcommonbetweenthetwoofyoutotalksoastokeepitflowing.Asfirstimpressiononlylastforfewseconds,itseemsthatlanguageisnotcomparablyimportant.However,ifyoufailtoleaveaimpressivefirstimpressionatthebeginning,communicationandlanguagecangreatlychangetheopinionthathasbeenformed.Givingothercomplementsandshowingyourpolitenessisalwayshelpful.Tip7:EyescontactMaintaingoodeyecontact.Theeyesarewindowstorevealthetruthaboutyoursincerity.Lookdirectlyattheclientswillconveyyoursincerity,confidenceandrespect.Tip8:WatchyourtimeThereisno