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《饭店英语》HotelEnglishUnitSixGuidingGueststoTheirRoomsIDiscoveringLanguageGuidingGueststoTheirRoomsI.DiscoveringLanguageWhichsoundcanyouhear?tag,tack;back,bag;incage,engage;Kate,gateReadandExplore/k/or/g/Readthesentencesslowly,andtrytodistinguishtheaboveconsonantfromonanother.(1)Putthesaletagsonallcoatsanddresses.(2)Thereisanametagonthebag.(3)Itwasabravedecisiontochangethetackinthemiddleoftheproject.(4)Thecarpetwastackedtothefloor.ReadandExplore发音方法(5)What’sthatonyourback?It’smyschoolbag.(6)TodayJohnwillbeengagedtoMary.Sobeforeheleaveshishome,helocksthebirdincage.(7)AnyonehasseenKate?Yeah,sheisoutsidethegate.ReadandExplore/k/or/g/IIIntroductionIntroductionGuidingGueststoTheirRoomsWordReference:conciergeservice礼宾服务hingeon以...为准绳principle准则，操守，规范runerrands跑腿，供差遣skipper逃帐者good-willambassador亲善大使escort陪同lift举起baggagerack行李架Conciergeserviceisacommonpracticethroughoutthehotelworld.Itisanintegralpartoftheregistrationandassignmentprocess.Conciergeservicehingesonaverybasicprinciple:makingeveryguestfeelthatheorsheisthemostimportantpersonintheworld,anddealingwithanyrequestaguestmayhave,nomatterhowstrangeitis.IntroductionInsomelargehotels,theconciergeserviceisafullystaffeddepartmentoftheroomdivision.Itsroleisparticularlyimportantintoday’sageofautomation.Asmanyservicesbecomecomputerizedandstandardized,conciergeserviceoftenprovidesthespecialattentionaguestwouldnototherwisereceive.Tomeetthisgoal,hotelsplaceaconciergedeskinaprominentlocationinthehotellobby.Thebasicdutiesoftheconciergestaffaretodothebellserviceandtoattendtoguests’needswhicharenotprovidednormallybythehotel.Theyareinapositiontocarrythehotel’smessagetotheguestandtheguest’sreactiontothemanagement.Theyactashoststoarrivingguestsandassalesrepresentativesforthehotel.Theyserveguestsintheroom,thelobby,andotherpublicareas,runonerrands,andassistatdeparture.Theyactastheeyesandearsofthesecuritydepartment,watchforskippers,andmakeinspectionsastheychargetheirrooms.Theyactasgood-willambassadorstoescortguestsbothfromhomeandabroad.Thebellserviceattendstheguestfromthedoorattendant’sfirstgreeting,tothefinalroomdestination,accompaniedbythebellman.Intheperformanceoftheirduties,servicepersonnelhaveanextraordinaryopportunitytosellthefacilitiesofthehotelandtoportrayitscharacters.Onthearrivaloftheguest,thebellmancarriesinhisorherbaggagefromthecar.Thebaggagestaysonthelobbyflooruntiltheguestfinishesregistering.Withtheroomcardathand,thebellmanescortstheguestwithhisorherbaggagetotheroom.Onceinsidetheroom,thebellmanperformstheinspectionfunction.IfeverythingisOK,heshouldgetoutoftheroomandgivetheroomcardbacktotheguest.Someotherthingsarealsonecessaryforthebellmantodobeforetheguestenjoyhis/herroom.First,hehangstheguest’slooseclothingandliftsthebaggageontothebaggagerackorbed.Lightsandotherfacilitiesarecheckedandtheroomisinspectedforcleanliness.Specialfeaturesofthehotelareexplained—thespaortheoperationhoursofroomservice,forexample.Self-serviceitemsarepointedout:mini-barorthein-roomsafe,forexample.Unlessthereisaspecialrequestforservice,thebellmanleavesthekeyandtheroomcardtotheguest.Beforeleaving,theremaybeafinalsellingforaparticulardiningroomorloungeandafinal“Goodday”.Besidesthebellservice,conciergestaffmustbeknowledgeableaboutthesurroundingcommunity,aswellasaboutthehotel.Iftheydonotknowsomething,thentheymustberesourcefulinfindingtheanswer.Typically,conciergestaffcanprovidedirectionsandinformationonlocalattractionsandfacilitiesaswellasarrangeforairplaneandtheatertickets.Theymightalsobeaskedtoarrangeforcarrentalsortaxiorders.IIILead-inActivitiesDoyouknow?Letmeexplainittoyou…GuidingGueststoTheirRoomsCanyougivetheanswerstothem?1.Whatisthebasicprincipleoftheconciergeservice?2.Whyconciergeserviceisparticularlyimportantintoday’sageofautomation?3.Whatkindsofthingsshouldaconciergeteammemberknowbesidesthebellservice?4.Haveyoueverseenadoormanorabellman?Whatdoyouthinkabouttheirservice?5.Whatkindofluggagewouldyouchooseifyouwanttomakeatrip?ClassactivityteamworkIVTopicextensionWordsandExpressionsGuidingGueststoTheirRoomsWordsandexpressionsLafite拉菲（顶级红酒的一种，产于法国，被称为红酒中的皇后）bellmann.(为旅客搬运行李的)服务生BellCaptainn.服务生领班fragileadj.易碎的leathern.皮革,皮革制品elevatorn.电梯inconveniencen.不方便之处closetn.壁橱Frenchdoor落地窗/门mini-barn.小冰柜accommodationn.住宿Premierroom贵宾房panoramicadj.全景的brochuren.小册子enchantedadj.陶醉的，入迷的slipperyadj.光滑的chinan.瓷器teaset茶具DialogueIB:GoodAfternoon,madam.I’llshowyoutoyourroom.Youhavethreesuitcasesandonebag.Isthatright?G:Yes,that’sright.B:Isthereanythingvaluableorfragileinthebag?IVTopicExtensionGuidingtheguesttohis/herroomwiththeluggageB=BellmanG=GuestG:En,yes.There’sabottleofLafiteinit.B:Couldyoucarrythisbag,madam?I’mafraidthecontentsmightbreak.G:OK.B:Thankyou,madam.MayIhaveyourroomcard,please?G:Yes.Hereyouare.B:Thankyou,madam.Yourroomisonthe6thFloor.Pleasecomethisway.IVTopicExtension(Totheelevator)B:Herearetheelevators.G:Isee.B:Thetwoelevatorsontheleftaretheexpressonestothe16thFloorandabove,themiddleonegoestoeveryfloor,whilethetwoelevatorsontherightonlygouptothe15thFloor,withstopsateveryfloor.Yourroomisonthe6thFloor.Ple