商务礼仪-英文版

1、Receptionetiquette2、TablemannersMakingIntroductionsShakinghandsTakingtheelevatorRidingExchangingbusinesscardWhataretherulesformakingintroductions?Amanisalwaysintroducedtoawoman.Ayoungpersonisalwaysintroducedtoanolderperson.Alessimportantpersonisalwaysintroducedtoamoreimportantperson.Asinglepersonisalwaysintroducedtoamarriedperson.Theprinciplesforshakinghands:Manandwoman,womanoffershandfirst.Youngpersonandolderperson,olderpersoninitiatesahandshake.Superiorandsubordinate,superioroffershandfirst.Teacherandstudent,teacheroffershandfirst.Pleaseremember:1.Stretchrighthand.2.Standatattentionlegs,upperbodyslightlyforward.3.Eyecontact,facetohaveexpression,showingasinceresmile.4.Keepingabout3secondsisappropriateforhandshake.Don’t:StretchlefthandHandshakewithanotherhandinthepocketDon’t:HandshakewithwaterorsweatHandshakewithExcessiveforceTheetiquetteofexchangingbusinesscard:1.HandingbusinesscardObservingthewillandseizingthemoment.Payingattentiontotheorder.Beingpoliteandstandardizingtheposture.Theetiquetteofexchangingbusinesscard:2.AcceptingbusinesscardBeingmodestandgentle.Readingcarefully.Placingorcollectingproperly.Holdtheelevator,guestfirst.Ifguestsaremorethanone,weshouldentertheelevator,onehandholdsopen“.Exitfirstenterbehind.Theetiquetteoftakingtheelevator:Host4213Driver3142Host516342Driver465231Driver213Driver36145211127891016151413Chinesetablemanner-seatingWesterntablemanner-seatingDifferencebetweenChineseandWesternTheseatofhonor,reservedforthemasterofthebanquetortheguestwithhigheststatus,istheoneinthecenterfacingeastorfacingtheentrance.Thoseofhigherpositionsitclosertothemasterofthebanquet.Theguestsoflowestpositionsitfurthestfromtheseatofhonor.Whenafamilyholdsabanquet,theseatofhonorisfortheguestwiththehigheststatusandtheheadofthehousetakestheleastprominentseat.Ifroundtablesareused,theseatfacingtheentranceistheseatofhonor.Theseatsonthelefthandsideoftheseatofhonoraresecond,fourth,sixth,etcinimportance,whilethoseontherightarethird,fifth,seventhandsooninimportance,untiltheyjointogether.Theyalsothinktherightishonorandtheleftislow.Inthebanquet,thehostandhostesssitfromeachother,gentlemanofhonorsitnearthehost,hisMadamesitnearthehostessandtheothersfollowthem.Intheinformalparty,itfollowsthatwomenisfirst.PeoplepreferroundtableintheChinesebanquets.Inthewest,thelongtablesarethechoiceinthebanquet.InChina,peopleliketoseataroundandsharetheplates.Chinesepeoplevaluecollectivism.InWest,peoplehavetheirownplateandeattheirownfood.Westernpeoplevalueindividualism.ChinaWestInChina:Atmosphereislively,peoplelikechattingovereating.Buttalkingandlaughingloudlyisnotpolite.Inwest:Peoplealwaystalkwiththeirneighborswheneating,theydon’ttalkloudly.