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winningwithleadership!aboutthispresentation….you’llhear:•Thedifferencebetween‘management’and‘leadership’•Howtogetyourpeople‘onboard’•Waystomaximisepeopleperformance•Ideastocreatethecultureyouwantwhat’sthedifferencebetweenmanagementandleadership?managers•maintainthestatusquo•monitorsituation•allocateresources•communicatetargets•measuretheresults•feedbackonthetrendsleaders•strategicthinkers•lookforwardandcreatevisions•challenge•motivate•inspire“aleader'sjobistorallypeopletowardabetterfuture”marcusbuckinghamwhyisleadershipsoimportant?“Thesurplussocietyhasasurplusofsimilarcompanies,employingsimilarpeople,withsimilareducationalbackgrounds,workinginsimilarjobs,comingupwithsimilarideas,producingsimilarthings,withsimilarprices,warranties,andqualities.”JonasRidderstraleandKjelNordstromAuthors,FunkyBusiness“whenpeopleleavecompanies,theytendnottoquitthecompany,theyaremorelikelytohavequittheboss.”KenBlanchard“Thetalentedemployeemayjoinacompanybecauseofitscharismaticleaders,itsgenerousbenefits,anditsworld-classtrainingprograms,buthowlongthatemployeestaysandhowproductiveheiswhileheisthereisdeterminedbyhisrelationshipwithhisimmediatesupervisorResearchfromthousandsofemployeesMarcusBuckingham‘FirstBreakAllTheRules’trustinmanagementisdeclining“Only36%ofemployeestrustseniormanagementtocommunicateeffectively”“Thisdropstoonly26%ofemployeeswithmorethan15yearsexperience”Source:mercerhrconsulting“Only53%felttheirorganisationdidagoodjobofkeepingemployeesinformed”ideaonegetthat‘visionthing’gettingthat‘visionthing’•Creatingaclearpictureofthefuturethat‘stimulates,excitesandinspires’•Gettingeveryoneto‘buy’intoit•Ensuringthateveryoneunderstandswhat’sexpectedofthem•Turningitintomeaningfulgoalsandtargets•Communicatingprogresstowardsitcontinuously•Celebratingsuccesses•Working‘On’itconsistentlystrategicoperationaltacticaloninwhatdoesavisionlooklike?avision•Isnotsimplyasetoffinancialfigures•Isnotabusinessplan•Isnota‘pieinthesky’idea•IsmorethanwordsintheMD’sannualspeech•Isapictureofthefuturethatwewant•Includescustomers,peopleandfinances•Typicallyisa2year/1year/6month‘thing’•Isapointofstrategicfocusfortheleadershipofthebusiness•Issomethingforeveryonetoworktowardspeopletellustheyneedtoknow•Howisthisvisionrelevanttome?•Whatspecificallydoyouwantmetodo?•HowwillIbemeasured?•WhatconsequenceswillIface?•Whattoolsandsupportareavailable?•What’sinitforme?•Howarewedoing?theleader’srole?tohelppeopleanswerthesequestionsvalueYourvaluesideatwoit’snotwhatyousay……it’swhatyouDO!valuescan:•definethefundamentalcharacterofabusiness•helpcreatethecultureyouwant•createasenseofidentityforthebusiness•reducegameplaying,politicsandconfusion•provideguidelinesformanagersandstaff•provideguidanceforacceptableandunacceptablebehavioursHarleyDavidson’sValues:•TellTheTruth•BeFair•KeepYourPromises•RespectTheIndividual•EncourageIntellectualCuriosity•MutuallyBeneficialRelationshipsfeelthattheirmanagersbehaveinawaywhichisconsistentwithcompanyvaluesonlySource:mercerhrconsultingfeelthatwhattheirorganisationsaysitvaluesisconsistentwithwhatitactuallyrewardsonlySource:mercerhrconsultingturnyourvaluesinto‘preferredbehaviours’TEAMWORK•Offerssupport–doesn’twaittobeasked•Strivestounderstandandcontributetodepartmental/teamgoals•Recognisestheimplicationsoftheiractions/inactionsonothers•Showsrespecttotheneeds,feelingsandviewsofothers•Promotes‘collective’ownershipacrossthebusiness•Encouragescontributionsfromallteammembersbearolemodel“There’sno‘I’in‘Team’,butthereisa‘Me’ifyoulookhardenough”DavidBrentideathreeget‘engaged’Only17%areactively‘engaged’63%aren’tengaged20%areactively‘disengaged’88%wanttoworkhardanddotheirbest50%workedjusthardenoughtoavoidbeingfired!75%believetheycouldbesignificantlymoreproductiveSource:Gallupthebenefitsofan‘engaged’workforcemorelikelytohavelowerstaffturnoversource:gallupmorelikelytohavehigherthanaveragecustomerloyaltysource:gallupmorelikelytohaveaboveaverageproductivitysource:gallupmorelikelytoreporthigherprofitabilitysource:gallupideafourgiveyourpeopleadamngoodlisteningto“Thebestengineerssometimescomeinbodiesthatcan’ttalk.”nolanbushnell,founderofatariideasforaction….•setupfeedbacksystemsthatsuityourteam,notyou•‘beatthebrainwashing’–askyournewcomerstospotyourbusiness‘stupidities’•‘killastupidrule’–commercebankoffers$50•‘experiencedays’•‘fiverdownthepub’fridays•‘pizzasandproblems’•resistrecruiting‘replicants’•askyourteam‘whatdoyouwantfromme?’StopStartContinuebean‘enemyofthestatusquo’ideafivewhentwopeopleinbusinessalwaysagree,oneofthemisunnecessarywilliamwrigleyjrfourcommontraits:•leadership•systemsandprocesses•culture•measurementwhatprocessesdoyouhavetoencourageyourpeopleto‘revolutionise’yourbusiness?“findgreatideas,exaggeratethem,andspreadthemlikehellaroundthebusinesswiththespeedoflight”JanCarlzon,HeadofScandinavianAirlinesideasixcreateotherleaders,notfollowers‘PEAKPERFORMER’‘MISMATCH’‘STAR’‘PROBLEMPERFORMER’PRODUCTIVITYUNUSEDPOTENTIALHIGHLOWLOWHIGHandfinally….ideaseventakeaction,notnotes“Visionwithoutactionishallucination”AndyLaw,St.Lukes“takethefirststepinfaith.Youdono