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企业应用整合---异构应用的业务流程自动化遗留应用的整合•企业中还有大量的遗留应用系统，如何将它们与新开发的应用整合起来。•通过异构系统的整合，保护现有的投资，还可以方便地产生新的商务流程从而带来新的利润！应用的整合为什么重要?•是为了:–把事情做得更好•AutomateExistingProcesses–做一些新的事情•ProvideNewServices•最终目的是:–节约费用•TakemanualInterventionoutofaProcess(OrderFulfillment,Inventorymanagement,etc.)•CoordinatebetterwithSuppliers,BusinessPartners,orCustomers–赚取新的利润•ProvideNewProductsorServices(WebEnabled,(NewcombinationsofProducts,Services)•ProvideBetterService(CompleteOn-lineLoanApproval,PurchasePCandOn-lineServicewithsingletransaction应用集成的“噩梦”InternalUsersCustomersSuppliersPartners“噩梦”的解决方案EAI”涅磐”InternalUsersCustomersSuppliersPartnersEnterpriseApplicationIntegrationEnvironment流程驱动整合！InternalUsersCustomersSuppliersPartnersEnterpriseApplicationIntegrationEAI解决的五个问题基础构造:1.消息传递(Middleware)2.已有应用系统的接口(AdaptersorConnectors)3.将所有数据转换为“世界语”（共同的语言）4.翻译“世界语”，解决方言问题。真正的商务价值产生在业务流程自动化以后。5.协调多个系统–做什么？什么时候做？谁来做？等等。(管理异构系统之间的业务流成)iPlanetIntegrationServer特性•由业界最好的技术组成：–流程引擎•AwardWinning-CrossRoads‘A’List–基于业界标准-XMLandXSLT–SunJavaMessageQueue–我们最好的消息中间件–与OS/390主机系统由杰出的集成能力•流程引擎具有非常好的处理能力–单隔引擎处理超过一百万的商务流程！•轻量的适配器–简单的适配器生成技术四种工作流（Workflow）Document/ImageWorkflow•Contractdevelopment•Informationfulfillment•ChangemanagementEmbeddedWorkflow•ERP•HR•DesktopappsCollaborativeWorkflow•Messagingbased•Newproductdevelopment•Issueresolution•SchedulingProductionProcessManagement•Real-time,inProduction•ExtremeHighScalability•ZeroLatencyandStraight-ThroughProcessing工作流类型Document/ImageWorkflow•PlexusFloWare•TibcoInConcert•IBMMQSeriesIntegrator(formerlyFlowmark)EmbeddedWorkflow•iPlanetProcessManager•SAPembeddedWorkflow•BEAProcessIntegrator•WebMethodsCollaborativeWorkflow•LotusNotes•MSOutlookProductionProcessManagement•iPlanetIntegrationServerBTCellnet•英国第二大移动运营商•六百万注册用户•隶属于英国电信（BT）•面临的问题:–通过识别有价值的用户（可能带来更多的利润的客户），销售可以在电话商提供跟好的服务吸引消费者，降低“叛逃率”CallcentreapplicationBilling(VMS)HardwareOrders(informix)OracleDatabaseBTCellnetFastSAVE:TheBusinessViewBTCellnetFastSAVE:BusinessProcessViewFrontOfficeBackOfficeReceivecallRetrieveCustomerdetailsSaveCustomerCustomMiddlewareBillingCustomerStartGetSubscriberInformationOracleDatabaseHardwareOrderHardwareOrdersUpdateBillingCustomMiddlewareBillingRecordCompletionFinishOracleDatabaseChallenge:ReducecustomerchurnratebyidentifyingprofitablecustomersandempoweringCSR’stoprovisionserviceswhileonthephoneSolution:AnEAIsolutionthatconsolidated12billingsystems,reducedinaccuratecustomerdata,andenabledzerolatencyflowofinformationiISIntegrationMCIWorldcomIntegratedOrderManager•RecordsStatus•DecomposesOrder•SendsComponentstoCOMs•On-goingOrderManagement,StatusandTrackingComponentOrderManagers•COMforeverylineofBusiness•SeparateProcessforeachProductOthers...OrderEntry,CSR•40+differentEntryPoints•Siebel(Future)Provisioning•ServiceInitiation•ExceptionHandlingLocalCOMLDCOMWirelessCOMMCIWorldcom-BusinessBenefits•ReusableProcessFrameworkforAllAutomationProjects–LowerDevelopmentCosts•HigherLevelsofAutomationinProcess–FewerRejects–ReducedExceptionHandling–ShorterProvisioningTimes•SystematizedAddingNewProductsandBundlestoMix–NewProducts,BundlesDeliveredinLessTime•LowerTrainingCosts–LessRamp-upTimeforNewCSRs竞争优势–给您一些提示•我们的核心优势:–有实施大型项目的成功经验–Open(XML,Java,CORBA,DCOM,JMQ,etc.)–Robust,scalableprocessengine–Integrateddevelopmentenvironments(MoreTruewithForte4GLthanForteforJava,butFFJwillbefoldedinovertime)–由全面的集成/电子商务解决方案(SunONE)•具有很好的可扩充性/性能的流程引擎:–流程引擎–我们的传统财产–请注意:•Workflow-DocumentorFileManagement,LowThroughput,emailbased,DBMS-CentricArchitectureversus•ProductionProcessManagement(Us)-Data-centric,highThroughput,TCP-IPMessages,MemoryResidentArchitecture•大多数产平源自于Workflow(DocumentManagementorCollaborative)–他们的性能被过分夸大了。•请记住我们前面所提的领域特点;每家公司的技术源自于一种(Messaging,Transformation,orProcess/Workflow)•总体来说，评价一个EAI产品，应该看看他的“根”.–MostEAIcompaniesstartedwithacoreproductandevolvedintoEAI–TheirweaknesseswillbefoundintheplaceswheretheyhadtostretchtheircoretechnologytoencompassadditionalEAIrequirements–WeareOnlyOneswithProcessBackgroundbutwehaveAcquiredExcellentMessaging(JMQ)最为重要的时---EAI不是仅仅关于一个产品，他是在培育一个解决方案获胜者将是拥有最全面解决方案的竞争优势–给您一些提示