商务英文邮件PPT

商务英语BUSINESSENGLISH英文电子邮件写作规范2018.09EmmaXiao你出现过以下情况吗？有时你明知道打电话效果会更好，却用电子邮件发送了消息你利用电子邮件发送过于私人或机密内容，过后又懊悔不已有时候匆忙发送电子邮件，未添加问候语或结束语常常未仔细检查语法、拼写及标点错误就发送电子邮件有时候忘记在邮件中添加附件发出邮件后希望能追回，可惜为时已晚你已经很长时间没有整理或删除电子邮件一听说需要写电子邮件就头疼，动不了笔这封邮件有无不妥之处？From:[e-mail]:[e-mail]:Subject:HELLO!!!hiShirleyHopethingsrwellwithu,itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkandsingingevent,Ihopeuwillagreetotakepart.tnks&rgsHarry英文电子邮件写作规范e-mail1.理论讲解2.案例分析3.练习点评4.Q&AEMAIL的基本结构1.信头2.主体3.结尾敬语4.落款签名EMAIL基本结构To:[e-mail]:Bcc:信头Subject:HELLO!!!Attachments:hiShirley称谓（问候语）正文Hopethingsrwellwithu.Itsgood2knowthatuwillbebackinmalaysiaagaininnovtoholdyourseminaroneffectivebizwriting.PLSLETMEHAVESOMEFREEDATEwhileuroverhere.somebookstoresrinterestedinatalkcumsingingevent.Ihopeuwillagreetotakepart.结尾tnks&r结尾敬语Harry落款签名主体1、信头1.1主题SUBJECT构成：单词/名词性短语/完整句（一般不超过35个字母)•练习：判断下列表达是否准确1.Greetings2.Suppliertraining3.Meetingson22Julyhasbeencanceled.4.gotohospital5.professionaltraineesfromsistercompanyshouldabidebyruleoflocalcompany.大小写规则：方法1：将位于句首的单词和专有名词的首字母大写即可方法2：将实词（名词、动词、形容词、副词、代词等）每一个单词的首字母大写。•练习：判断下列表达是否准确1.NewE-mailAddressNotification2.Detailedcalculation3.detailedcalculation1.1主题SUBJECT主题框内容应简单明了，但切忌含糊不清。例如：•pricingpolicymeeting（定价政策会议）•letterofapplication（申请信）•练习：判断下列表达是否准确1.Meeting2.Newsaboutthemeeting3.Tomorrow'smeetingcanceled4.Greetings5.GreetingsfromDDCCompany6.Pleasecometopickyourcard.2.主体格式称谓(问候语）开头正文结尾敬语落款签名档2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX？？？2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX√√√2.1正文格式DearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxx.Sincerelyyours,XXXDearXXX,xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx.xxxxxxxxxxxx.Sincerelyyours,XXX齐头式混合式缩进式2.2称谓称谓之后一般用逗号，如DearStella,正式（正式商务往来）写出对方称谓称谓+姓称谓+全名Mr./Mrs.(已婚)Miss(未婚女性)Ms.(未婚已婚女性皆可以使用)如Mr.Kunze/Mr.BeckerKunze正式（熟识的同事、上级、客户等）称呼对方名字名字Dear+名字如Stephan或DearStephan，若对方邮件以Dear称呼你，回信时也同样以Dear回复；非正式称呼对方名字、昵称等HiJudy,/Hellodear,2.2称谓若无法得知收件人姓名，可用:•DearSirorMadam,•Ladiesandgentlemen,•DearColleagues,•Dearall,•Towhomitmayconcern,•DearCommitteeMember,•DearMeetingPlanner,•DearPurchasingAgent,2.3问候语•Longtimenosee.Howhaveyoubeen?好久不见，最近你好吗？•Ihopeyouaredoingwellrecently.希望你近来过得很好。•Ihopethingsaregoingwellwithyou.希望你近来过得很好。•Howwasyourtrip/vacationtoBeijing?你去北京的旅行/假期过得如何？•FirstletmestartbywishingyouandyourstaffaHappyNewYear.•首先祝你和你的同事新年快乐。2.4开头商务邮件不需要过多的寒暄，恰当的称呼和招呼之后就可直接进入主题。通常在第一句说明邮件的目的。例如：•Iamwritingtoinquirewhetheryoucanprovidedyourlatestcatalog.•我来信是要询问您是否能提供贵公司最新的目录。•Weareinterestedinyourrangeofofficesupplies.•我们对你们的办公用品感兴趣。•Afteracarefulreviewofyouroperations,webelievethatyourcompanyisidealformeetingourOEMneeds.•在仔细检视你们的运营状况后，我们认为贵公司非常符合我们的代工制造需求。练习请根据下列情境写开头句：①需要与对方商榷讨论方案细节的时间，你现在发送邮件给对方，询问下周二下午2点到4点是否合适。②昨天的会议上对方要求发送项目的具体介绍，你现在将所需文件通过邮件（附件）发送给对方。③前一次会议约定周五给对方发送合同，你现在发送邮件与对方再次确认，将于周五把合同发送给对方。④你需要对方协助你处理一些事项。参考答案①I’dliketodiscussthedetailswithyou.IsTuesday1400-1600convenientforyou?我想和您谈谈修订的事。这周二下午两点到四点您有空吗？②Attachedarethedocumentsyourequestedatthemeetingyesterday.昨天会议上您要求的文件已附上，请查收。③Asdiscussedatthemeeting,I’llsendyouthenewcontractbythisFriday.正如我们在会上所讨论的，我将在周五前给您发送心的邮件。④Ineedyourhelpinthefollowingmatter.我需要你协助处理以下事项。2.5主体内容•主体段应简单明了，调理清晰，过长的内容不易阅读且容易让对方抓不住重点。•确保调理清晰，合理分段，避免将所有内容全部集中在一个主体段内写完。•若有多条建议或事项要阐述，可以用条例式的方法呈现，使内容更清晰易读。•为了能更灵活地排版，可以把这些信息作成附件形式，以方便对方将其打印出来。2.5主体内容常用句型通知/公告发起会议询问确认回复反馈道谢致歉/遗憾要点列表发送附件2.5.1.通知/公告informsbthat…/informsbofsth通知某人某事•Iamwritingtoinformyouthattherearesomesmallchangesinthescheduleformyvisittoyourcompanynextweek.我写这封信是要通知您，我下周造访贵公司的行程将有些许变动。•ThisistoinformallemployeesofrecentstaffchangesatKYLECo.此乃通知所有员工Kyle公司最近的人事变动。notifysbthat…通知某人某事•ThisletteristonotifyyouthatourofficewillbeclosedonMonday.这封信是要通知你们，我们公司周一不营业。beadvisedthat…告知某人某事•Pleasebeadvisedthatitistimetoprepareyourannualsalesreports.特此告知：该是各位准备年度业绩报告的时候了。2.5.2.发起会议sbwouldliketohaveameetingin/on/at时间about内容•IwouldliketohaveameetingintheafternoonaboutourdevelopmentplanningfortheprojectA。今天下午我建议我们就