unit-2-Procedures-and-duties

Unit2ProceduresandDutiesUNIT2ProceduresandDuties英语（服务类）（职业模块）ContentsUnitGoalsLead-inListening&SpeakingReading&WritingLanguageinUseUnitTaskExtendedActivitiesFunTimeUNIT2ProceduresandDuties英语（服务类）（职业模块）UnitGoalsLearnersshouldbeableto❖offerhelptoguestsandpassengers❖talkaboutsomeworkproceduresandduties❖understandthedutiesofofficework❖writeoutaworkingprocedureUNIT2ProceduresandDuties英语（服务类）（职业模块）Lead-inWhat’sthedailyserviceinahotel?Lookandlearn.makeareservationwelcomeaguestcheckinbellserviceUNIT2ProceduresandDuties英语（服务类）（职业模块）Lead-inWhat’sthedailyserviceinahotel?Lookandlearn.housekeepinglaundrysettleacomplaintcheckoutUNIT2ProceduresandDuties英语（服务类）（职业模块）Listening&SpeakingPartIPartIIWordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）PartIListening1Dialogue1RolePlayUNIT2ProceduresandDuties英语（服务类）（职业模块）GuestGuestGuest□bank□bookshop□postoffice□busstop□airport□coffeeshop□washroom□policestation□hospitalListening1Tickintheboxestheplacesyouhear.12Script3UNIT2ProceduresandDuties英语（服务类）（职业模块）Dialogue1AttheHotelEntrance(Ahotelguestisaskingthewaytoarestaurant.)Guest:Excuseme.IsthereaChineserestaurantnearhere?Doorman:Yes,thereisafamousoneacrossthepark.Thefishthereisthebestinthetown.Guest:Wonderful!Bytheway,canwewalkthere?Doorman:Yes,it’sonlytenminutes’walk.Guest:Thankyou.Doorman:Youarewelcome.UNIT2ProceduresandDuties英语（服务类）（职业模块）RolePlayPracticethedialoguebyusingthepicturesbelowandseeifyoucansaymore.UNIT2ProceduresandDuties英语（服务类）（职业模块）PartIIListening2Dialogue2RolePlayUNIT2ProceduresandDuties英语（服务类）（职业模块）Listening2Listenandnumberthepictures.ScriptACDB()()()()1234BAUNIT2ProceduresandDuties英语（服务类）（职业模块）Dialogue2CheckingInattheAirport(Apassengerischeckinginattheairport.)Passenger:I’dliketocheckinfortheflighttoSanFrancisco.Attendant:Fine.Wouldyoupleaseshowmeyourticketandpassport?Passenger:Yes,hereyouare.Attendant:Pleaseputyourluggageonthescales.Passenger:Sure.Whatisthegatenumberofmyflight?Attendant:It’sgate5.Passenger:WhattimedoIhavetobeatthegate?Attendant:Youmayboardnow.Hereisyourboardingpass.Haveanicejourney!UNIT2ProceduresandDuties英语（服务类）（职业模块）RolePlayPracticethedialoguebyusingthepicturesbelowandseeifyoucansaymore.A:I’dliketocheckinfortheflightto__________.B:Wouldyoupleaseshowmeyour__________and__________?A:Sure.Whatisthegatenumberofmyflight?B:It’s__________.NewYorkParisLondonUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions1washroom/5wɒFru:m/n.盥洗室；美厕所hospital/5hɒspItl/n.医院hall/hC:l/n.大厅；门厅nearby/5nIEbaI/adv.在附近end/end/n.末端，尽头fifth/fIfW/adj.第五的entrance/5entrEns/n.入口restaurant/5restErɒnt/n.餐馆，饭店WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions2WordsandExpressionsdoorman/5dC:mAn,5dC:mEn/n.看门的人famous/5feImEs/adj.著名的；口极好的across/E5krɒs/prep.在⋯的那边；在⋯对面town/taun/n.城镇wonderful/5wQndEfl/adj.极好的；令人愉快的steak/steIk/n.牛排bar/bB:/n.酒吧wine/waIn/n.葡萄酒show/FEu/v.出示UNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions3ticket/5tIkIt/n.票carry-on/5kArIɒn/adj.手提的luggage/5lQ^IdV/n.行李knife/naIf/n.刀；餐刀basket/5bB:skIt/n.篮子gate/geIt/n.大门airport/5eEpC:t/n.机场check/tFek/v.登记；检查WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions4passport/5pB:spC:t/n.护照scale/skeIl/n.天平，秤journey/5dVɜ:nI/n.旅程policestation警察局postoffice邮局checkin登记coffeeshop咖啡店boardingpass登机牌WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）Reading&WritingReadingWritingUNIT2ProceduresandDuties英语（服务类）（职业模块）ReadingPre-readingActivityTextWordsandExpressionsReadandMatchShort-answerQuestionsUNIT2ProceduresandDuties英语（服务类）（职业模块）Pre-readingActivityHaveadiscussionwithyourpartnerandticktherightdutiesofasecretary.ASecretary()needslessvocationaltraining.()receivesguests.()answersphonecalls.()keepsrecords.()servesmealstoguests.UNIT2ProceduresandDuties英语（服务类）（职业模块）TextTheDutiesofaSecretaryamRuth.Ihavereceivedvocationaltrainingforthreeyears.Iamfamiliarwithofficemachines,suchascomputers,printersandfaxmachines.NowIworkasasecretaryinacarcompany.Igetsomeinstructionsonwhattodo.Mymaindutiesaretoanswerphonecalls,receiveguests,keeprecords,maketravelarrangements,preparemeetingdocuments,workwithotherdepartmentsandgivefeedbacktotheboss.Iamhappywithmynewjob.Iwillbecomeagoodsecretary.IUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions4duty/5dju:tI/n.责任；职责less/les/adj.较少的training/5treInIN/n.训练receive/rI5si:v/v.接待record/5rekC:d/n.记录；档案familiar/fE5mIlIE/adj.熟悉的machine/mE5FI:n/n.机器printer/5prIntE/n.打印机WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions5fax/fAks/n.传真instruction/In5strQkFEn/n.指示；指令main/meIn/adj.主要的arrangement/E5reIndVmEnt/n.安排prepare/prI5peE/v.准备document/5dɒkjumEnt/n.文件department/dI5pB:tmEnt/n.部门feedback/5fI:dbAk/n.反馈WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）WordsandExpressions6vocationaltraining职业训练befamiliarwith熟悉officemachine办公机器WordsandExpressionsUNIT2ProceduresandDuties英语（服务类）（职业模块）ReadandMatchMatchthewordswiththeirmeanings.1.__________instructionA.apieceofpaperprovidinginformation2.__________receiveB.havingagoodknowledgeof3.__________documentC.returning4.__________feedbackD.relatingtojobs