21世纪不动产VIP客户推荐体系调差安家--zhanshishiyong

Relocation调差安家Eachofficeisindependentlyownedandoperated.Preview概要1.TheTeam我们的团队2.WhatisRelocation什么是调差安家1.TheTeam我们的团队Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)Eachofficeisindependentlyownedandoperated.TheTeam我们的团队1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产(中国总部）Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产(中国总部）3.YourRegionalOffice3.区域Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产（中国总部）3.YourRegionalOffice3.区域4.Franchise4.加盟店Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产（中国总部）3.YourRegionalOffice3.区域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产(中国总部)3.YourRegionalOffice3.区域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店6.GlobalStrategicAlliancePartners(GSAP’s)6.全球战略联盟伙伴Eachofficeisindependentlyownedandoperated.1.Century21CorporateOffice(Parsippany,NewJersey)1.21世纪不动产总部(美国新泽西洲Parsippany)2.Century21ChinaRealEstate-(ChinaCorporateOffice)2.21世纪中国不动产(中国总部)3.YourRegionalOffice3.区域4.Yourfranchise4.加盟店5.Over6,500franchises5.6,500多家加盟店6.GlobalStrategicAlliancePartners(GSAP’s)6.全球战略联盟伙伴7.Friends7.朋友Eachofficeisindependentlyownedandoperated.ThinkTeamwork!铭记团队精神！2.WhatisRelocation?什么是调差安家？RelocationDepartment调差安家Eachofficeisindependentlyownedandoperated.TheCustomer:客户Individuals个人客户MovingtoChina搬到中国来MovingfromChina从中国搬走MovingwithinChina在中国境内搬迁RelocationDepartment调差安家Eachofficeisindependentlyownedandoperated.TheCustomer:客户Corporations,Embassies,Institutions公司、大使馆、政府机构MovingtoChina搬到中国来MovingfromChina从中国搬走MovingwithinChina在中国境内搬迁RelocationDepartment调差安家Eachofficeisindependentlyownedandoperated.AboutCustomer:客户1.5Expatriatesperyear,percorporation.1.每个公司每年有5个人需要做调差安家。2.EasilyrecognizestheCentury21nameandlogo.2.容易识别21世纪的品牌及标识。3.Expectssameserviceglobally.3.期望全球统一的服务。4.Happycustomer=repeatbusiness.4.满意的客户=源源不断的业务。TheCentury21ChinaRealEstateAmbassadorProgram21世纪中国不动产客户服务项目TheAmbassadorProgram客户服务项目1.AirportTaxiService机场迎接服务2.TemporaryHousing寻找临时住所3.OrientationTour城市初步了解4.HousingSearchTour找房5.Negotiationthepurchase/leasecontractfortheclient替客户同业主协商租/售合同6.HouseholdMoving搬家服务7.StorageFacilities寄存服务TheAmbassadorProgram客户服务项目8.SchoolRegistrationforthechildren儿童入学登记表9.SpousalServices-Educationprogramsandcareersearches为客户的配偶提供寻找学校和工作的服务10.FamilyCrossCulturalTrainingProgram帮助客户及其家庭消除文化差异11.Invitationtocommunityorganizations邀请客户参加社区活动12.Recreationassistance协助提供娱乐方面的信息TheAmbassadorProgram客户服务项目13.Carrentalsandpurchases租车或购车服务14.“Ayi”searchassistance寻找保姆服务15.Phoneandinternetserviceregistration电话及互联网的注册登记16.Hospitalregistration医院登记17.MedicalInsuranceassistance协助购买医疗保险18.Departinghomesale/rental-basedon原有房屋的租/售—依不同地点而定Remember!!谨记！！Happycustomer=repeatbusiness满意的客户=源源不断的业务•Supportedbyreferrals,teamwork•需要客户推荐和团队协作精神的支持1.Theknowledge:Youmustknowhowtobuildthebusinesssystematically.1.专业技能:必须知道如何系统地从事一项业务。Haveaplan!制定计划!Eachofficeisindependentlyownedandoperated.2.Tools:Presentation,brochures,businesscard,manuals,database.2.工具:讲座,产品宣传手册,名片,操作手册，数据库。Havetherighttools.Eachofficeisindependentlyownedandoperated.3.BuildingMaterials:Properties,preferredclients,referrals...3.材料:房源,客户,客户推荐...Eachofficeisindependentlyownedandoperated.4.Workshop:Knowyourbusinessarea/regionthoroughly4.工作室:完全了解你的工作地点及工作环境Haveaworkshop拥有一个适宜的工作环境Eachofficeisindependentlyownedandoperated.RelocationDepartment调差安家部TheBestBuildingMaterial!!!最好的材料Referrals客户推荐Eachofficeisindependentlyownedandoperated.ReferralManagement客户推荐管理How?如何进行?Eachofficeisindependentlyownedandoperated.RelocationDepartment调差安家部SENDING推荐方RECEIVING接受推荐方REFERRALS客户推荐Eachofficeisindependentlyownedandoperated.ReferralSplit客户推荐分佣标准Eachofficeisindependentlyownedandoperated.SendingOffice推荐方ReceivingOffice接受推荐方PropertyOwner业主Commission佣金75%25%SENDING推荐Step1第一步•JInformcustomerthattheywillbereferredtoaCentury21Franchise通知客户他们将被推荐给21世纪不动产加盟店Eachofficeisindependentlyownedandoperated.SENDING推荐Step2第二步•JInformthereceivingofficeoftheincomingreferral通知接受推荐方有新的客户推荐Eachofficeisindependentlyownedandoperated.SENDING推荐Step3第三步•JFOLLOWUP!!!客户服务跟踪!!!Eachofficeisindependentlyownedandoperated.Receiving接受推荐方Step1第一步•JInformthesendingofficeinwritingofacceptancewithin24hours收到客户推荐24小时内以书面方式通知推荐方Eachofficeisindependentlyownedandoperated.Receiving接受推荐方Step2第二步•JContactreferralwithin24houruponreceiving收到客户推荐后24小时之内同客户取得联系Eachofficeisindependentlyownedandoperated.Receiving接受推荐方Step3第三步•JS