B2B客户知识转移影响因素研究

浙江大学硕士学位论文B2B客户知识转移影响因素研究姓名：葛晓亚申请学位级别：硕士专业：企业管理指导教师：张大亮20060401B2B客户知识转移影响因素研究作者：葛晓亚学位授予单位：浙江大学参考文献(93条)1.AlbinoV.GaravelliC.SchiumaGKnowledgetransferandinter-firmrelationshipsinindustrialdistricts:theroleoftheleaderfirm19992.ArgoteL.IngramPKnowledgetransfer:abasisforcompetitiveadvantageinfirms2000(01)3.AulakhPS.KotabeM.SahayATrustandperformanceincross-bordermarketingpartnerships1996(05)4.BartolKMEncouragingknowledgesharing:theroleoforganizationalrewardsystems2002(01)5.BloschMCustomerKnowledge2000(04)6.BurglemanRAAprocessmodelofinternalcorporateventuringinthediversifiedmajorfirm1983(02)7.ClaycombC.DrogeC.GermainRAppliedcustomerknowledgeinamanufacturingenvironment:Flexibilityforindustrialfirms20058.CohenWM.LevinthalDAAbsorptivecapacity:Anewperspectiveonlearningandinnovation19909.CummingsJLKnowledgetransferacrossR&Dunits:anempiricalinvestigationofthefactorsaffectingsuccessfulknowledgetransferacrossintraandinter-organizationunits10.CummingsJL.TengB.TransferringR.Dknowledgethekeyfactorsaffectingknowledgetransfersuccess2003(20)11.ChiouJ.DorgeC.HanvanichSDoescustomerknowledgeaffecthowloyaltyisformed?2002(02)12.DavenportTH.LaurencePWorkingKnowledge:Howorganizationsmanagewhattheyknow199813.DavenportTH.DeLongDW.BeersMCSuccessfulknowledgemanagementprojects1998(02)14.DavenportTH.HarrisJG.KohliAKHowdotheyknowtheircustomersowell?2001(02)15.FayyadU.ShapiroG.SmythPTheKDDprocessforextractingusefulknowledgefromvolumesofdata1996(11)16.GanesanS.MalterAJ.RindfleischADoesdistancestillmatter?Geographicproximityandnewproductdevelopment2005(10)17.Garcia-MurilloM.AnnabiHCustomerknowledgemanagement2002(08)18.GebertH.GeibM.KolbeLKnowledge-enabledcustomerrelationshipmanagement:Integratingcustomerrelationshipmanagementanknowledgemanagementconcepts2003(07)19.GibbertM.LeiboldM.ProbstGFivestylesofcustomerknowledgemanagement,andhowsmartcompaniesusethemtocreatevalue2002(05)20.GilbertM.Cordey-HayesMUnderstandingtheprocessofknowledgetransfertoachievesuccessfultechnologicalinnovation1996(06)21.GohSCManagingeffectiveknowledgetransfer:anintegrativeframeworkandsomepracticeimplications2002(01)22.GoreC.GoreEKnowledgemanagement:thewayforward1999(04)23.GrantE.GregoryMTacitKnowledge,Thelifecycleandinternationalmanufacturingtransfer1997(02)24.HamelGCompetitionforcompetenceandinter2partnerlearningwithininternationalstrategicalliances199125.HoltbruggeD.BergNKnowledgetransferinmultinationalcorporations:evidencefromGermanfirms2004(03)26.KwanMM.CheungPTheknowledgetransferprocess:fromfieldstudiestotechnologydevelopment2006(01)27.LesserE.MundelD.WiechaCManagingcustomerknowledge2000(06)28.MasseyAP.Montoya-WeissMM.HolcomKRe-engineeringthecustomerrelationship:LeveragingknowledgeassetsatIBM200129.NonakaIAdynamictheoryoforganizationalknowledgecreation1994(01)30.NonakaI.TakeuchiHTheknowledgecreatingcompany199531.OsterlohM.FreyBSMotivation,Knowledgetransfer,andorganizationalforms2000(05)32.PakYS.ParkYAframeworkofknowledgetransferincross-borderjointventures:AnempiricaltestoftheKoreancontex2004(04)33.PlessisD.BoonJAKnowledgemanagementineBusinessandcustomerrelationshipmanagement:SouthAfricancasestudyfindings200434.PrahaladCK.VenkatramRCo-optingcustomercompetence2000(01)35.RanjitB.VijayanSApplicationofknowledgemanagementtechnologyincustomerrelationshipmanagement2003(01)36.RothMS.JayachandranS.DakhliMMarketingknowledgetransferandvaluecreationinMNEs:Theuseandeffectivenessofexternalmarketingknowledge200137.RowleyJEightquestionsforcustomerknowledgemanagementine-business2002(05)38.SalomannH.DousM.KolbeLRejuvenatingcustomermanagement:Howtomakeknowledgefor,fromandaboutcustomerswork2005(04)39.SarkerS.NicholsonDBKnowledgetransferinvirtualsystemsdevelopmentteams:AnExploratoryStudyofFourKeyEnablers2005(02)40.SchwedeSVisionandrealityofCRM2000(01)41.SengPTheleader'snewwork:buildinglearningorganizations1990(01)42.ShawMJ.SubramaniamC.TanGWKnowledgemanagementanddataminingformarketing200143.SimoninBLTransferofmarketingknow-howininternationalstrategicalliances:anempiricalinvestigationoftheroleandantecedentsofknowledgeambiguity1999(03)44.SpringMKnowledgemanagementinextendedoperationsnetwork2003(04)45.SwartJ.KinnieNSharingknowledgeinknowledge-intensivefirms2003(02)46.SzulanskiGExploringinternalstickiness:Impedimentstothetransferofbestpracticewithinthefirm1996(01)47.SzulanskiGTheprocessofknowledgetransfer:ADiachronicAnalysisofStickiness2000(01)48.KarlsenJT.GottschalkPFactorsaffectingknowledgetransferinITprojects2004(01)49.TiwanaATheessentialguidetoknowledgemanagemente-businessandCRMapplications200150.TsaiM.TsaiLAnempiricalstudyoftheknowledgetransfermethodsusedbyclinicalinstructors2005(02)51.TeeceDTime-costtradeoffs-elasticityestimatesanddeterminantsforinternationaltechnologytransferprojects1977(08)52.TeeceDCompetition,cooperation,andinnovation:organizationalarrangementforregimesofrapidtechnologicalprogress199253.TeeceDStrategiesformanagingknowledgeassets:theroleoffirmstructureandindustrialcontext200054.vonHippelE.TyreMJHowlearningbydoingisdone:problemidentificationinnovelprocessequipment199