BusinessReceptionandArrangement商务接待与安排

Speaking&PracticeModelVIBusinessReceptionandArrangementTask1MakingAppointmentTask2Task3DrawingupaScheduleTask4DealingwithSpecialSituationGreetingandIntroductionLearn&practiceTask1Greeting&IntroductionNewwordsonbusinessNewwordsexhibitionhallondisplayWatchavideoandanswerthequesiton.1.Whatshallwetalkaboutwhenwefirstmeetsomebodyonbusiness?2.Whatdetailshouldwepayattentiontowhenwereceivesb.fromtheairportorthetrainstation?VideoProcedureofbusinessreception1.Preparethereceptionjob.2.Receivesb.ontime.3.Greetandintroduceyourself.4.Introduceyourcolleagues.5.Askthevisitoraboutthejourney.6.Offerthehelptogetthebaggage.7.Leadthevisitorawaytothehotel.Dialog•Readdialog1andcheckthereceptionprocedureagain.Onthewaytothehotel...1.Whatwillthereceptionisttalktothevisitor?2.Howwillthereceptionistseatonthecarifhe/shedrivethevisitortothehotel?3.Howwillthereceptionistseatonthetexiifhe/shecallatexiandleadthevisitortothehotel?Onthewaytothehotel...Youcanhavesmalltalkswiththevisitor:1.Theimpressionofthelocalplace.2.Theweatherofthelocalplace.3.Thefeelingofthejourney.4.Moreintroductionofyourselfandthecompanythatyoubelongto.5.Brieflyintroductionofthepurposeofthetravelling.6.Sightseeingofthelocalplace........1.SomecontroversialissuesaboutthegovernmentandtheParty.2.Someconfidentialissuesaboutthebusiness.3.Someissuesaboutthepersonalprivacy.4.Someissuesaboutthepoortasts.SeatplanIReceptionistVisitorDCBSeatplanIITexiDriverDVisitorReceptionistFirstmeetingonbusiness•Whatisthedifferencefromthesituationwhenyoureceivesb.attheairportortrainstation?VideoIVideoII1.Whataretheytalkingaboutatthebeginning?2.Whataretheygoingtodonext?3.HowdoesClivearrangeforMr.Sakai?VideoIII1.Whataretheydoingnow?2.Ifthevisitorandyouspeakatthesametimeduringtheconversation,whatshouldyoudo?Task2MakingappointmentsWaysofmakingappointments•byphone•bye-mail•byletterVideo1.Whataretheyoungmandoingintheconversation?2.Whendotheyplantomeet?Dialogreading•Readdialog1,2,3andtrytofindouttheusefulexpressionsandpatternsof...•1.makingappointments•2.positiveresponses•3.negativeresponses1.Iwanttomakeanappointmentwithhim.Couldyouhandlethisforme?2.CanyoumakeameetingonThursdayat10:30?3.IwonderifIcouldmakeanappoint-mentwith...at4o'clock?4.Iwanttohaveatalkwithyouabouttheplan.whattimewouldbeconvenientforyou?1.Yesjustcomeanytimethisafternoon.2.Certainly.WouldWednesdaymorningbeallright?3.Howabout7:30?4.IcancomeanydayexceptMonday.5.Fridaywouldbebestforme.1.Sorry,I'vegottwoappointmentsfromtwotosix.2.I'mafraidthisafternoonI'mfullyengaged.3.I'mafraidhecan'tmakeitat10o'clock.Wouldyoumakeitanothertime?4.I'msorry.Iwon'tbeherenextweek.Activity•Workinpairsaccordingtoyourcuecardonyourhand.•Don'tlookatyourpartner'scard.•Giveaperformance.Immigrationcontrol•Showmeyoupassportandthedisembarkationcard.•Whereareyoufrom?•Howlongwillyoustayhere?•What'syourpurposeofcomingtotheUnitedstates?meetingsb.attheairport•Hello.mynameis....Areyoumeetingmehere?•Probablyit'smuchcolderherethanyourarea.Youmayputoncoat.•Welcometoourcity/country.•Thankyouverymuch.Wearelookingforwardtovisitingyourcountry.Thank•youforourwarmwelcome.•Thankyouforcomingtomeetus.onthewaytothehotel:•Allright,followmeplease.Ourvanisoverthere.•OK.It'sverybeautifularoundhere.•Yes,theairportissmall,butveryconvenientforpeopleheretogotobigcities.•ah,letmehelpyoutocarrythetrunk,...It'ssoheavy.•Itseemswehavetopushittothepackinglot.•Howlongwillittakeustogotothehotel?•Notverylong.20mins,Isuppose.IsthisyourfirsttimetovisittheU.S.A.?•Yes.Ihavebeenexpectingsuchachancetoexchangeourpointsofviewaboutourresearch.•Youhavedoneagoodjob.•Hereweareatthehotel.•Thankyouforyourdrivingushere.Thisisaquietplace.•Yes.Ihopeyoucanhaveasoundsleepatnightafterlongjouney.Pleasecheckinthere,andI'llcrryyourbaggageoffthevan.3ActivityYouareaskedtogiveashorttalkonthebusinesstopicbelow.Whyandhowdopeopleproceedwithsmalltalkafterexchanginggreetingsinabusinesscircumstance?◆Functionofsmalltalk◆Propertopicsforsmalltalk◆Impropertopicsforsmalltalk3ActivityGroupWorkDrawaroughscheduleforavisitingteam(including15people,visitingtime—25th,Mar.to29th,Mar.)Tips:businessnegotiation,sightseeing,banquet3ActivityOralTaskWhataretheproperwaystoinformthebusinesspartnerthealternationyouaremakingtotheplan?Speaking&Practice