makesalescall(阿里巴巴国际站怎么给海外客户打

B2BinquiryCallMakeaColdCallHelpfreshsalespersontoapproachclientseasierbymakingasalescall.PurposeContent1.Makesureyouareinaquietarea.2.Script（Name,Number,Date,Address…etc)3.Researchyourprospects.BeforeyourcallingBeforeyourcalling1.Makesureyouareinaquietarea.2.Script（Name,Number,Date,Address…etc)3.Researchyourprospects.Beforeyourcalling电子商务学习和成长平台©1999-2010AlibabaAllRightsReserved.阿里学院版权所有SCENARIOI电子商务学习和成长平台©1999-2011AlibabaAllRightsReserved.阿里学院版权所有Youhaveaninquiry!DearDanielwang,YouhavereceivedaninquiryfromafreememberonAlibaba.com.Thisisthefirstinquiryfromthissender.MsLolitaroujouisinterestedintheseproducts:hotsaleTri-stoolscampchairBuyer'sMessageSubject:Whatisyourbestpriceforcampchair,foldingstool,outdoorstoolsHello,MynameisLolitafromFrance,I'mworkingforApasdeGeant.Iamcurrentlylookingforfishningstoolchair,couldyoupleasesendmeaquotation?product:Fichingstoolchairsize:30x30x50cmmaterial:Fabric:600x300DpolyesterwithPVCcoated/steeltube/powdercoating:diameter:19x0,8mmthepacking:nbofpiecesperexportcarton,measuresandweightofexportcartonincmBestregardsLolitaMessageIPAddress:90.1.173.*MessageOrigin:France电子商务学习和成长平台©1999-2011AlibabaAllRightsReserved.阿里学院版权所有ContactName:MslolitaroujouCompany:APasdeGeantAddress:rueMickaelFaradayCountry/Region:FranceCountry/RegionInfoBusinessEmail:[e-mail]:33-571-41229110PleaseevaluatethisinquirysoAlibaba.comcanimprovethequalityofinquiriesinthefuture.Pleaseclickhere:Sender’sContactInformation©1999-2011AlibabaAllRightsReserved.阿里巴巴版权所有企业邮箱如何查看网站？客户邮箱：[e-mail]企业网站：方法一方法一方法二©1999-2011AlibabaAllRightsReserved.阿里巴巴版权所有应对思路12客户一定会抱怨价格高淡化价格话题目标：送样D:DanielR:ReceptionistL:LolitaReceptionist:Bonjour,APasdeGeant.D:Goodmorning.ThisisDanielfromChina,couldyougetLolitaplease?Thanks.R:OK,pleaseholdon…Dialogue1-1D:DanielL:LolitaL:Lolitaspeaking.D:Hello,Lolita,I’mDanielfromHScompanyinChina,Iamcallingforthefoldingstoolyouasked,mayIhave2minuteswithyou?L:well…that’sok.D:I’dliketoknowwhetheryoureceivedmyemail?L:Hmm,letmecheck...Ifindit.D:Howdoyouthinkaboutourroughprice?L:Ifoundit’smoreexpensivethanothersuppliers.Dialogue1-2D:Asyoumayknow,Chinesesuppliersalwayshavelowerprice,butqualityisalsoessential,doyouagree?L:Ofcourse,qualitymustbegood.D:Yes,greatmindsthinkalike,qualitycomesfirst.So,wouldyouliketotestthesamplebeforeplacinganorder?L:Sure.D:Whendoyouneedthesamplebereadyonyourtable?L：ItmustbereadybyDec17th,causewe’llgoonvacation,andI’llpasssampletomycolleague.Dialogue1-3-AD:Ok,I’vecheckedsamplebeforeIcallyou,theansweriswecouldmeetyourschedule.L:That’sgood.D:AndIfoundyou’reacompanysupplyingpromotionalproductsinFrance,whichmeansthepotentialquantitywouldbeconsiderable,mayIknowyourestimatequantityforthisitem?L:It’saround10,000pcsforthefirstshipment.D:Thankyou,Lolita,I’llgiveyouanofferbasedon10,000pcs,I’dliketodiscussitonceyousatisfywithoursample.Wouldyouagree?Dialogue1-3-BL:ButI’dliketoknowyourpricefirst.D:Understand,sodoyouhaveatargetprice?RehearsalMayIhaveyourtargetprice?Situation2Reply:it’saround$4to$6.Ithinkyourpriceishigher.LolitaReply:What’syourpriceforme?Situation3Reply:it’snotarighttime,we’lldiscussaboutthatlater.Situation1Reply:Noidea,Ihavenoidea.QuestionsExampleRehearsalWhat’syourtargetprice?Suggestion2Supposewecouldmeetyourtargetprice,isthereanythingelseyoumustconsiderbeforeordering?DanielAsyoumayknow,differentmaterialhasdifferentprices.Whichtypeofsteeldoyouprefer?Suggestion3Noproblem,let’sdiscusslater.Wouldyoubefreeat10o’clock?Suggestion1It’sOk,Ithinkthistransactionwouldtakealittlebittime,how’syourValentine’spromotion?SuggestionsExampleKeypointsOnegoalTwominutesThreequestions1233SuggestionsKeypoints电子商务学习和成长平台©1999-2010AlibabaAllRightsReserved.阿里学院版权所有SCENARIOIITimingofsalescall哪个时间打电话最合适？多长时间通一次电话？打电话的时机Anytime.每周一上午和周五下午是丌合适的时机。1次/天？1次/周？SalescallIIYoudon’tknowthenameStep1Step2Step3•Gettoknowyourclient.了解你的客户•Neverfocusonpricealone.不要一味的谈价格•你要找的人：purchasing/product/salesmanagerDialogue2-2-A1.Receptionist2.Receptionist1.Salesperson2.Salesperson•Couldyoutellmethename?Morning,MetroGroup.Er...Iforgetthename.Hi!MynameisJohanna.IworkwithXCompany.WeprovideDVR.MayIspeaktoyourproductmanager?Sorry,Ican’tputyouthrough…Dialogue2-2-BOption03Option02Option01Hi,mynameisHarryandIamcallingfromACCompany.IaminterestedinyourDVR,item#21.MayItalktoyoursalesmanager?Hi,thisisVickyfromACcompany,whichisoneofyoursuppliersinChina.Ineedtotalktoyourproductmanagerregardingyourorder.Pleasehelptoputmethrough.It’surgent.Thanks.•Hi,thisisHarryfromACcompany.AsjustnowImissedacallfromyourpurchasingmanagerwhileIwasinthemeeting.Couldyoupleaseputmethrough?Thanks.:MetroGroup!CanIhelpyou?Purchaser:Sales:Hello,Smithspeaking.Morning,Mr.Smith,howareyoudoing?Dialogue2-2-CPurchaser:Good,mayIknowwhoisthisspeaking?ThisisVickywithACCompany.WespecializeinDVR,IreceivedyourdetailsfromonlineresearchandIwashopingtotake2minutesofyourtimetoexplainthereasonformycallandhowourservicecouldworkforyou.Sales:Purchaser:Sales:Sorry,wehavehadourownsuppliers.Well,Mr.Smith,dependingonwhatyouarecurrentlydoing,withy