VOLVO顾客满意度

April,2008Slide1April,2008Slide2April,2008Slide3:NO…NO…NO…GO…GO…GO…April,2008Slide4April,2008Slide5April,2008Slide6April,2008Slide7¾¾¾¾April,2008Slide8April,2008Slide929%36%40%51%0%30%60%2004200520062007DATAFROM.sina.com.cn/April,2008Slide10“”“”April,2008Slide1138%29%21%6%0%10%20%30%40%742742~802803~863863“”DATAFROM.sina.com.cn/April,2008Slide12¾¾“”¾¾April,2008Slide13••April,2008Slide14••••9April,2008Slide15–•…•…………………•……•…………………•–••••April,2008Slide16–••April,2008Slide17SSI15.3%12.4%15.8%32.8%12.2%11.6%April,2008Slide18April,2008Slide19•:222Million€*•:500€/car*•20071.25•••••*DealernetsalesApril,2008Slide20April,2008Slide211.2.123.RTI-4.RSE-5.6.…..April,2008Slide22April,2008Slide23April,2008Slide24RTI-April,2008Slide25RSE-April,2008Slide26RSE-April,2008Slide27April,2008Slide281.2.3.4.…..April,2008Slide29April,2008Slide30April,2008Slide31April,2008Slide321.2.3.4.…..April,2008Slide33……April,2008Slide34¾¾¾¾¾¾¾April,2008Slide35••–April,2008Slide36April,2008Slide3739April,2008Slide38April,2008Slide399April,2008Slide40“”April,2008Slide41April,2008Slide42April,2008Slide43April,2008Slide44¾¾¾April,2008Slide45April,2008Slide46……April,2008Slide47