多媒体客户联络中心解决方案

HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSecurityLevel:对外公开Slidetitle:40-47ptSlidesubtitle:26-30ptColor::whiteCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:Arial:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page2联络中心发展趋势HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page3联络中心演进历程随时随地,高效联络！提供卓越服务,提供精确信息!第四代：多媒体联络中心多种媒体接入渠道支持视频交互能力视频坐席/视频IVR支持虚拟/移动办公支持规模运营能力第三代：基于CTI，排队机+计算机网络,智能呼叫中心支持多技能队列支持丰富路由策略支持多种坐席方式自动人工服务有机结合第二代：板卡+计算机简单呼叫中心第一代热线电话第五代：综合信息中心与CRM/BackOffice系统深入融合IMS信息业务中心面向体验架构，客户行为即时感知HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page4华为多媒体联络中心发展历程推出高集成度机架式IVR设备,单框支持1200路推出以软交换为核心的多媒体联络中心解决方案……智能排队机通过立项，投入开发1993.07第一台C&C08-Q智能排队机在上海国脉开通1995.08在深圳移动开通全国第一个移动客服中心1999.04在广州电信开通全国最大的客户服务中心，BHCA的实测值达到420K1999.12开通超大规模全省集中客服中心，树立大容量下稳定性品牌特征2002.11推出ICD3.0解决方案2003.062005.032006.10……HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page5华为多媒体联络中心在中国HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page6杭州研究所深圳总部印度研究所UAP2100/3300/6600/8100行业网行销部行业网开发部行业网服务部行业网合作部行业网MKTG行销人员分布28个分支机构杭研所专注行业需求研发33个办事处服务网络平台华为行业联络中心战略的组织保证行业联络中心PDTHUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page7强大的服务支持团队客户满意是华为存在的唯一理由，全国31个省会城市和部分二级城市均设有办事处进行技术支持。HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.----------------Thefollowingninegroupsofcolorsareanexampleofhowourdesigncolorscanbeused,pleasetakenotethatyoushouldonlyuseonedesigncolorgroupperslide.Forspecificusagedetails,refertothe“TypesettingStandard”.Page8华为多媒体联络中心特点HUAWEITECHNOLOGIESCO.,LTD.HuaweiConfidentialSlidetitle:32-35ptColor:R153G0B0CorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialSlidetext:20-22ptBulletslevel2-5:18ptColor:BlackCorporateFont:FrutigerNextLTMediumFonttobeusedbycustomersandpartners:ArialToprightcornerforfield-mark,customerorpartnerlogotypes.---