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()Part3EFFECTIVELISTENING40%9%16%35%()……·“”()ƒƒƒƒ()ƒƒƒƒƒƒ()ActivelisteningƒMindwordunderstandingƒEmotionsfeelingsmakecontactƒBodyactionsimpact()WhentouseactivelisteningAhasaproblem,Bislistening.ƒBknowsthesolution,Awillacceptit.BtellA.ƒBknows,butAwantstobeconvinced.BselltoA.ƒAandBhaveequalknowledgeofthesituation.Discusstogether.ƒAknowsmorethanBaboutthesituation.BlistensandreflectsbacktoA.3.1()3.2()▲“”“”“”()▲30Bubba!!()30Bubba??Bubba()▲1“”234567()3.1()♣♣♣♣♣♣()3.2????????()3.2??“”?????()()1.2.3.()()1.2.3.4.()1.2.3.()123(1)(2)(3)(4)(5)(6)()3.3“!”“?”“”“”“?”“”()3.3“”“?”“?”“?”()1.()2.“”()3.4.()“”13502Abbott1995“”199710200900()319952504·1983125Kinko’s“”6E—mail7Starbucks89“”()EXERCISE:ACTIVELISTENINGTheobjectiveistodeveloptheskillsoflistening,reflecting,summarizing.Workingroupsofthree:A.Discussesarealpersonalproblem.B.Listensandcounsels.C.Observes,coachesBandgivesfeedbacktoboth.Rotatetherolesafter20minutesandrepeat.()3.4“”(--5,--4,--3,--2,--1)1?2?3?4?5?6?7?8?()9?10?11?12?13()?14?15?16?17?18?19?20?()90—10080—8965—7950—6450?11A62000BAB75X“!”()X“”“”53X“”()X“”“2—31000”1A“”?2“”?3“”?()