SAP实施—资产管理培训

Thedrivingthemeforpublicsectorexecutivesin2002-2003willbesmartenterprisetransformation.Globally,governmentshaverecognizedtheneedtochangethewaytheyorganizeandoperatetodeliverthehighestqualityservicetointernalandexternalcustomers.Moreover,theyseetheimperativetoapproachthechallengesfromanenterprise-wideperspective—thatopportunitiesforrealeconomicgainsexistwithinandbetweenalldepartmentsandacrossmultiplefunctions.Nowisthetimetotransformandtheinvestmentsshouldbesubstantial.Yet,followingthecollapseofthedot.comphenomenonin2001,numeroushigh-pricedtechnologyprojectsthatfailedtodeliveronpromisesandwaveringeconomichealth,governmentsarealsowaryofthefuture.Theyneedassurancesthatwhatandhowtheyspendwillallowthemtotakefulladvantageofthebesttheneweconomyhastooffer.Achievingthepromisedgainsinserviceefficiencyandeffectivenesswillrequireincreasingattentiontoenterprisetransformationandwillaffecteverymajoraspectoftheorganization—strategy,organizationalstructure,humanresourcesandtechnology.Here,wesummarizethekeyissuespublicsectorexecutivesmustaddresstomaketheirtransformationeffortssmartandsuccessful.“Ofcourse,requirementsmaychangeduringthecourseofamajorproject,owingtotechnologicaldevelopmentsorasaresultoflessonslearnedfromrecentexperience.Therisksassociatedwithsuchchangescanbereducedthrough‘IncrementalAcquisition’.ThisSmartAcquisitionprincipleaimstodevelopsystemswhichcanbeupgradedinaplannedway,bringinganinitialbaselinecapabilityintoserviceearlyandthenprogressivelyincorporatingevolvingtechnologyasitbecomesavailable.”“SAPhasalsocreatedadevelopmentenvironmentthatenablesuserstoexpandmySAP.comtomobiledevicessothattheycanfitintothe“e-anywhere,e-anytime”mold.Thatwouldenablesomeonetoaccessastate’smarketsitefromamobiledevicetoregisteraclaimorenteranorder,hesaid.SAPalsoislookingtoconnectstatestoeachother,whichwillfacilitatemarriageandpersonalinformationchangesthatrequirecontactwithseveralstatesorwithmultipleagenciesinonestate.”“Whenconsideringe-procurement,governmentsneedtoidentifyabusinessmodelthatisworkableforallpartiesinvolvedintheprocess(customeragencies,suppliers,centralprocurementagency).Therolloutofanysystemneedstobeinaphasedapproachwithagreatdealofhandholdingatthecustomerlevel.Thepersonalattentionwillhelptoallayfearsofthesystemanddriveusage.E-procurementwillprovidesignificantefficienciesinthesupplychain,itjustneedstobenurturedthroughitsgrowingpains.”“Wedonotengageinpartnershipsjustbecauseitisa“buzzword.”Asuccessfulpublic-privatepartnership,itseemstome,hastoshowhowprivatesectorparticipationcontributestothepublicgood.Ifwecan’tshowbenefitstothepublicgoodresultingfromprivatesectorparticipation,thenthepartnershipisnotreallysuccessful.”FULLSERVICEABILITY:RELATIONSHIPS:FINANCIALLYVIABLE:WILLINGNESSTOINVESTAND/ORACCEPTRISK:thethe“Wewantagenciesmovinginthesamedirectionandtodothatwebringthemtothetableandletthembeapieceofthepuzzle.WithastatethesizeofNewYork,youhavetohaveacollaborativeefforttogetanythingdone.”“Ifwearetocontinuetothriveinthechangingglobaleconomy,thenplainlywemustmeettheprofessionalaspirationsoftheemployeesandcandidatesforemploymentweseektoretainandattract.Wemustprovideallemployeesandpotentialemployeeswithequalemploymentopportunityinareassuchashiring,professionalgrowth,romotion,leadershipdevelopmentandtraining.ItisourresponsibilitytomakeDOEtheFederalGovernmentemployerofchoice.”“EffectivemanagementofawiderangeofrisksisessentialbothforthedeliveryofimprovedpublicservicesandfortheachievementoftheGovernment’swidergoals.Governmentisconcernedwithmanagingriskstothepublic(includingpublichealth,social,environmentalandsafetyrisks)andalsoriskstothedeliveryofspecificobjectivesandprogrammes(includingfinancial,operationalandtechnologicalrisks).”“Inpursuingfurtherstructuralchangeintheeconomy,itiscrucialtodeterminethepartbettertechnologyandinnovationcanplayinimprovingNewZealand’sgrowthrate…Improvingourlongrungrowthprospectsmayrequireustore-evaluateandchallengelong-heldviews.Itisimportantthatweremainupwiththelatestthinkingabouteconomicgrowthandcanrespondtothiswithappropriatepolicies.ThisliesbehindoneofthekeyworkprogrammesnowunderwayintheTreasury.”e-Government’sNextGeneration:AttheDawnofe-Government:ThroughthePortal:NextGenerationCRM:MobilizingtheEnterprise:ServingtheNetworkedConsumer:CreatingUniqueCustomerExperiences:CollaborativeKnowledgeNetworks:Frome-LearningtoEnterpriseLearning: